HomeMy WebLinkAboutResolution No. 7252}
RESOLUTION NO. 7252
A RESOLUTION OF THE CITY COUNCIL OF THE CITY
OF AZUSA'A11ENDING THE JOB SPECIFICATIONS FOR
CUSTOIIER SERVICE REPRESENTATIVE III
THE CITY COUNCIL OF THE CITY OF AZUSA DOES HEREBY
RESOLVE AS FOLLOWS:
SECTION 1. The job specifications for the
classification of Customer Service Representative III are hereby
amended to read in accordance with Exhibit A attached hereto and
incorporated herein by reference.
SECTION 2. This Resolution shall become effective
immediately.
SECTION 3. The City Clerk shall certify to the
adoption of this Resolution.
ADOPTED AND APPROVED THIS 18th day of April, 1983.
I HEREBY CERTIFY that the foregoing Resolution was duly
adopted by the City Council of the City of Azusa at a regular
meeting hereof held on the 18th day of April, 1983, by the follow-
ing vote of the Council:
AYES: COUNCILMEMBERS
NOES: COUNCILMEMBERS:
ABSENT: COUNCIL14EMBERS
DECKER, HART, CRUZ, LATTA, MOSES
NONE
NONE
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CITY OF AZUSA
(Exhibit A)
CUSTOMER SERVICE REPRESS";_ -E III • Date Adopted:
JOB SUMN;,RY
Under general supervision --performs responsible clerical tasks involved in analyzing utility
accounts where difficulties have been encountered; prepares and checks information required
for CRT on -Line Terminal billing procedures; identifies input errors which can result in
problem billings and which require specialized recordkeeping and controls; and assumes and
performs related responsibilities as required.
Representative Duties
Acts as a lead person in Consumer Service, Billing, or Data Preparation areas; becomes
familiar with the duties of all levels of customer service positions and field personnel.
Prepares and reviews data for specialized billings; learns all rates, demands, power factors,
voltage discounts, and manually calculates them; operates the computerized equipment relative
to billing, answers customer inquiries and complaints; prepares payroll records for Finance
Department; prepares and processes orders and establishes new electric and water accounts,
reviews and analyzes departmental conuter printouts, and prepares other reports as needed;
prepares bank deposits and processes returned checks; assists in the supervision of the
meter reading operations and the maintenance of reading routs.
Organizational Responsibilities
A Customer Service Representative III reports to the Consumer Service Manager and may act as
a lead person in the public office by training and assisting other customer service personnel.
The Customer Service Representative III may be called upon to handle problem accounts, which
may then be chec:;ed, recomputed, or estimated correctly by applying departmental policies
and procedures. Responsibility for specialized recordkeeping, billing or budgeting activities
may be assigned.
QUALIFICATIONS GT!TDE
Training and Experience
Graduation from high school, GED, or CHSPE Certificate; and
Four years of responsible clerical experience including operation of CRT On -Line Terminals
and printers. Some utility office or similar experience is highly desirable.
Knowledge and Abilities
Good knowledge of principles of data processing, utility billings, general office procedures,
accounting principles, recordkeeping, and filing. Must also possess a good knowledge of r..ath
fundamentals and English. Operational knowledge of CRT On -Line Terminals and printers.
Ability to operate calculators and adding machines quickly and accurately, to learn, adopt
and work with a data processing system and facilitate its effective operation in an increasing
number of functions; to meet the public and handle difficult complaints effectively;
to maintain cooperative working relationships with the utility office and field personnel.
Skills
Typing-- 25 wpm.
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(Exhibit A)
PROPOSED
a