HomeMy WebLinkAboutResolution No. 8091N
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RESOLUTION NO. 8091
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
AZUSA ESTABLISHING A NEW CLASSIFICATION OF FIELD
SERVICE SUPERVISOR AND ESTABLISHING A SALARY THEREFOR.
THE CITY COUNCIL OF THE CITY OF AZUSA DOES HEREBY RESOLVE
AS FOLLOWS:
SECTION 1. The class specifications of Field Service
Supervisor are hereby adopted in its entirety in accordance with
Exhibit A attached and incorporated herein by reference.
SECTION 2. The salary range for Field Service
Supervisor shall be Range 189 ($2064.21 - $2509.06 per month).
SECTION 3. The City Clerk shall certify to the adoption
of this Resolution.
ADOPTED AND APPROVED THIS 2nd day of September, 1986.
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I HEREBY CERTIFY that the foregoing resolution was duly
adopted by the City Council of the City of Azusa at a regular
meeting thereof on the 2nd day of September, 1986, by the following
vote of the Council:
AYES: COUNCILMEMBERS: AVILA, COOK, CRUZ, LATTA, MOSES
NOES: COUNCILMEMBERS: NONE
ABSENT: COUNCILMEMBERS: NONE
CITY K
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CITY OF AZUSA date adopted:
FIELD SERVICE SUPERVISOR
(Exhibit A)
DEFINITION
To investigate requests for customer service and utility billing
complaints; to turn on new services and shut off delinquent and
closed accounts. Directs, supervises, and assists Meter Readers
and Consumer Service personnel in the performance of their
duties.
DISTINGUISHING CHARACTERISTICS
This is an advanced journey class in the Field Service and Meter
Reader class series for which prior experience is required.
Incumbent assigned to this class will normally be assigned more
difficult and complex field service problems. They are expected
to work more independently and assume high responsibility for
field service assignments. Incumbent also provides lead
supervision to Field Service Representatives and Meter Readers.
Acts as an assistant to the Consumer Service Manager in the
division's day-to-day operational functions.
SUPERVISION RECEIVED AND EXERCISED
General supervision is provided by the Consumer Service Manager.
Direct supervision of Meter Readers and Field Service
Representatives.
EXAMPLE OF DUTIES - Duties may include, but are not limtied to,
the following:
Receive and investigate customer complaints and requests for
service.
Turn electricity and water services on and off.
Meet with customers, interpret and explain electric and water
utility service policies and procedures.
Notify customers when service is to be shut off due to unpaid
bills.
May periodically read electric and water meters on an assigned
route, record readings and make necessary calculations to
complete cycle readings.
Check to determine consistency of meter readings and report
unusual cases to the Consumer Service Manager.
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FTEL!" SERVICE SUPERVISOR -- (cont.)
Check to see that meters are registering properly and investigate
such conditions as meter being inoperative, leaking, and other
defects of suspicious conditions.
Report violations of the rules and regulations governing electric
and water consumption, conditions that may necessitate a change
in rate for the service rendered, or in type of meters.
Tactfully respond to citizen inquiries and complaints.
May perform minor repairs to electric and water meters as
required; reset and reseal meters.
Supervise and make occasional field inspections and on-site
reviews of subordinate employees and prepare written progress
reports when required.
Assist Consumer Service Manager in reviewing and evaluating
employees' job performance and may recommend personnel action.
Train new employees.
Schedule daily work load for Meter Readers as well as Customer
Service Representatives.
Maintain records and schedule vehicles for maintenance.
Perform related duties as required.
QUALIFICATIONS
Knowledge of:
Safety procedures for connecting and disconnecting electric
meters.
The geography and streets of the utility system.
City policies and procedures regarding the utility service.
Common causes and remedies for consumption problems.
Knowledge of how utility meters are read and how related
information is compiled, translated and utilized.
Thorough knowledge of the problems ordinarily encountered in
utility meter reading operation and the ability to resolve
such problems.
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SERVICE SUPERVISOR -- (cont.)
Ability to:
Plan, schedule and supervise the work load of a utility
meter reading operation as well as consumer service
operation.
Ability to understand and evaluate meter readings.
Investigate and determine reasons for unusual electric and
water consumption, low water pressure and other service
problems.
Understand and carry out written and oral directions.
Explain City policies and procedures in a tactful and
effective manner.
Perform general clerical work.
Work outdoors in all types of weather.
Experience and Education
Any combination of experience and education that would
likely provide the required knowledge and abilities is
qualifying. A typical way to obtain the knowledge and
abilities would be:
Five (5) years of experience performing consumer service
work, including two (2) years of meter reading experience.
Education:
Equivalent to completion of the twelfth (12th) grade.
License or Certificates
Possession of a valid driver's license issued by the
California Department of Motor Vehicles.
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