HomeMy WebLinkAboutResolution No. 88330
RESOLUTION NO. 8833
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RESOLUTION OF THE CITY COUNCIL OF THE
CITY OF AZUSA AMENDING THE SCHEDULE OF
RATES, CHARGES AND REGULATIONS FOR THE
LIGHT AND WATER DEPARTMENT OF THE CITY OF
AZUSA
THE CITY COUNCIL OF THE CITY OF AZUSA
DOES RESOLVE AS FOLLOWS:
1. The City Council finds pursuant to Sec. 15079.1 of
the State Ceqa Guidelines (14 Cal. Admin. Code Sec. 15079.1) that
Ceqa is not applicable to the approval of the rates, charges and
regulations set forth herein because such rates, charges and
regulations are for the purpose of :
(1) Meeting operating expenses, including employee
wage rates and fringe benefits and departmental operations;
(2) Purchasing or leasing of supplies, equipment
or materials;
(3) Meeting financial reserve needs and
requirements;
(4) Obtaining funds for capital projects necessary
to maintain a service within existing service areas.
2. Pursuant to Sec. 13.08.020 of the Azusa Municipal
Code, the schedule of rates, charges and regulations of the Light
and Water Department of the City of Azusa are hereby amended to
read as set forth in Exhibit "A", attached to this Resolution,
and incorporated herein as though set forth in full.
3. The amended rates, charges and regulations of the
Light and Water Department of the City of Azusa set forth in Sec.
2 of this Resolution shall be effective as of May 1, 1990.
4. The City Clerk shall certify the adoption of this
Resolution.
PASSED, APPROVED AND ADOPTED this 16th day of April,
1990.
I HEREBY CERTIFY that the foregoing Resolution was duly
adopted by the City Council of the City of Azusa, at a regular
meeting thereof held on the 16th day of April , 1990.
AYES: COUNCILMEMBERS: AVILA, STEMRICH, NARANJO, LATTA, MOSES
NOES: COUNCILMEMBERS: NONE
LIGHT AND WATER DEP
CITY OF AZUSA
A. APPLICATION
be required
and, upon
information:
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ELECTRIC UTILITY
RULE NO. 3
APPLICATION FOR SERVICE
29
FOR SERVICE. Each applicant for electric service may
to sign an application on a form provided by the Utility
request, wil be required to furnish the following
1.
Name of applicant.
2.
Date and place of application.
3.
Location of premises to be served.
4.
Date applicant will be ready for service.
5.
Whether the premises have been heretofore
supplied.
6.
Purposes for which service is to be used.
7.
Customer's mailing address.
8.
Whether applicant is owner or tenant
of, or agent for,
the
premises, and establish proof thereof.
9.
Rate schedule desired if optional rate is
available.
10.
Information to establish credit of applicant.
11.
Such other information as the Utility may
reasonably require.
The
application it a request for service and
does not in itself
bind
the
Utility to serve, except under reasonable
conditions nor
does
it
bind the custiomer to take service for a
longer period than
the
minimum requirements of the rate.
B. INDIVIDUAL LIABILITY FOR JOINT SERVICE. Two or more persons who join
in one application or contract for service shall jointly and severally
be liable thereunder and shall be billed by means of a single periodic
bill mailed to the person designated on the application to receive
the bill.
C. CHANGE IN CUSTOMER'S EQUIPMENT OR OPERATIONS. Customers shall give
the Utility written notice of the extent and nature of any material
change in the size, character or extent of the utilizing equipment
or operations for which the Utility is supplying electric service
before making anylsuch change.
D. SERVICE
CHARGE.
1. For each establishment of utility service, a charge of $5.00
will be .made. This charge shall not apply to owners who have
service turned on for cleaning and remodeling purposes.
ISSUED BY:
Josech F. Hsu
Effective
Direc_cr of Utilities
(continued
By Resolution No Dated
Superseding Resolution No Dc -Ed
LIGHT AND WATER DEPART`
CITY OF AZUSA
RULE N0. 3 (continued)
2. The service
addition to
and- may be
herein, est
including a
requires a
utility bill
0
30
tablishment charge provided for herein is in
charges in accordance with the applicable schedule
a each time an account is established. As used
shment means each time an account is opened,
L on of utility service or a change of name which
!r reading and shall be included on the first
statement.
3. In case the customer requests that the utility service be estab—
lished on the day,of his request, an additional charge of $15.00
will be made. When service has to be established outside of
regular business hours, an additional charge of $50.00, instead
of the $15.00 lwill be made.
4. The service establishment charge is not applicable by customers
of the Utility, to service rendered through submeters to tenants.
ISSUED BY:
Jcseah F. Hsu Effective By Resolution No Dated
Director of utilities Superseding Resolution No Dated
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ELECTRIC UTILITY
RULE NO. 3
APPLICATION FOR SERVICE
A. APPLICATION FOR SERVICE. Each applicant for electric service
may be required to sign an application on a form provided by
the Utility and, upon request, will be required to furnish
the following information:
1. Name of applicant.
2. Date and place of application.
3. Location of premises to be served.
4. Date applicant will be ready for service.
5. Whether the premises have been heretofore supplied.
6. Purposes for which service is to be used.
7. Customer's mailing address.
8. Whether applicant is owner or tenant of, or agent for,
the premises, and establish proof thereof.
9. Rate schedule desired if optional rate is available.
10. Information to establish credit of applicant.
11. Such other information as the Utility may reasonably
require.
The application is a request for service and does not in
itself bind the Utility to serve, except under reasonable
conditions nor does it bind the customer to take service for
a longer period than the minimum requirements of the rate.
B. INDIVIDUAL LIABILITY FOR JOINT SERVICE Two or more persons
who join in one application or contract for service shall
jointly and severally be liable thereunder and shall be
billed by means of a single periodic bill mailed to the
person designated on the application to receive the bill.
C. CHANGE IN CUSTOMER'S EQUIPMENT OR OPERATIONS Customers
shall give the Utility written notice of the extent and
nature of any material change in the size, character or
extent of the utilizing equipment or operations for which the
Utility is supplying electric service before making any such
change.
D. SERVICE ESTABLISHMENT CHARGE.
1. For each establishment of utility service, a charge of
$7.50 will be made. This charge shall not apply to
owners who have service turned on for cleaning and
remodeling purposes.
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RULE N0. 3 (continued)
2. The service establishment charge provided herein is in
addition to the charges in accordance with the applicable
schedule and may be made each time an account is
established. As used herein, establishment means each
time an account is opened, including a turn -on of utility
service or a change of name which requires a meter
reading and shall be included on the first utility
billing statement.
3. Same day service may be provided for an additional charge
of $15.00 if the request is made no later than 3:00 P.M.
on work days. When service is requested after 3:00 p.m.,
the additional charge will be $75.00.
The service establishment charge is not applicable by
customers of the Utility to service rendered through
submeters to tenants.
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LIGHT AND WATER DEPARTMENT
CITY OF AZUSA
ELECTRIC UTILITY
RULE NO. 5
ESTABLISHMENT AND RE-ESTABLISHMENT OF CREDIT
A. ESTABLISHMENT OF CREDIT - DOMESTIC SERVICE. Each applicant, before
receiving domestic service, will be required to satisfactorily estab-
lish credit which will be deemed established:
1. If applicant is the owner of the premises to be served by the
Utility; or
2. If applicant makes a prepayment to secure payment of bills for
electric service as prescribed in Electric Utility Rule No.
6.
B. ESTABLISHMENT OF CREDIT - OTHER THAN DOMESTIC SERVICE. Each applicant
before receiving such service will be required to satisfactorily
establish credit which will be deemed established:
1. If applicant is the owner with a substantial equity of value
satisfactory to the Utility in the premises to be served;
2. If applicant makes a prepayment or provides a surety bond in
lieu of prepayment to secure a payment of bills for electric
service as prescribed in Electric Utility Rule No. 6.
3. By having been a customer of the Utility for a similar type
of service within the last two years and, during the last twelve
consecutive months of that prior service, by having had no past -
due bill, provided that the periodic bill for such previous
service was equal to at least 50% of that estimated for the
new service and, provided further, that the credit of applicant
is unimpaired in the opinion of the Utility.
C. RE-ESTABLISHMENT OF CREDIT - ALL CLASSES OF SERVICE.
1. An applicant who previously has been a customer of the Utility
and whose electric service has been discontinued by the Utility
during the last twelve months of that prior service because
of non-payment of bills, may be required to re-establish credit
by prepaying the amount prescribed in Electric Utility Rule
No. 6 for that purpose, and by paying electric bills regularly
(continued)
ISSUED BY:
Joseph F. Hsu Effective By Resolution No. Dated
Director of Utilities Superseding Resolution No. Dated
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LIGHT AND WATER DEPARTMENT
CITY OF AZUSA
Rule No. 5 (continued)
due; except, an applicant for domestic service will not be denied
service for failure to pay such bills for other classes of
service.
2. A customer who fails to pay :bills before they become past due
as prescribed in Electric Utility Rule No. 9, and who further
fails to pay such bill within fifteen (15)working days after
presentation of a discontinuance -of -service notice for non-
payment of bills, may be required to pay said bills and
re-establish his credit by depositing the amount prescribed
in Electric Utility Rule No. 6. This rule will apply regardless
of whether or not service has been discontinued for such non-
payment.
3. A customer using other than domestic service may be required
to re-establish his credit in accordance with Electric Utility
Rule No. 5-B in case the conditions of service or basis on which
credit was originally established have, in the opinion of the
Utility, materially changed.
ISSUED BY:
Joseph F. Hsu Effective By Resolution No. Dated
Director of. Utilities Superseding Resolution No.
Dated
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ELECTRIC UTILITY
RULE NO. 5
ESTABLISHMENT AND RE-ESTABLISHMENT OF CREDIT
A. ESTABLISHMENT OF CREDIT - DOMESTIC SERVICE. Each applicant,
before receiving domestic service, will be required to
satisfactorily establish credit which will be deemed
established when applicant makes a prepayment to secure
payment of bills for electric service as prescribed in
Electric Utility Rule No. 6.
B. ESTABLISHMENT OF CREDIT - OTHER THAN DOMESTIC SERVICE Each
applicant, before receiving such service, will be required to
satisfactorily establish credit which will be deemed
established:
C.
1. When applicant makes a prepayment or provides a surety
bond in lieu of prepayment to secure a payment of bills
for electric service as prescribed in electric Utility
Rule No. 6.
2. By having been a customer of the Utility for a similar
type of service within the last two years, and during the
last twelve consecutive months of that prior service, by
having had no past -due bill, provided that the periodic
bill for such previous service was equal to at least 50%
of that estimated for the new service, and provided
further, that the credit of applicant is unimpaired in
the opinion of the Utility.
RE-ESTABLISHMENT OF CREDIT - ALL CLASSES OF SERVICE.
1. An applicant who previously has been a customer of the
Utility and whose electric service has been discontinued
by the Utility during the last twelve months of that
prior service because of non-payment of bills, may be
required to re-establish credit by prepaying the amount
prescribed in Electric Utility Rule No. 6 for that
purpose, and by paying electric bills regularly due;
except, an applicant for domestic service will not be
denied service for failure to pay such bills for other
classes of service.
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Rule No. 5 (continued)
2. A customer who fails to pay bills before they become past
due as prescribed in Electric Utility Rule No. 9, and who
further fails to pay such bill within fifteen (15)
working days after presentation of a discontinuance -of -
service notice for non-payment of bills, may be required
to pay said bills and re-establish his credit by
depositing the amount prescribed in Electric Utility Rule
No. 6. This rule will apply regardless of whether or not
service has been discontinued for such non-payment.
3. A customer using other than domestic service may be
required to re-establish his credit in accordance with
Electric Utility Rule NO. 5-B in case the conditions of
service or basis on which credit was originally
established have, in the opinion of the Utility,
materially changed.
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LIGET AND WATER DEPA.2TIMENT
CITY OF AZUSA
ELECTRIC UTILITY
RULE NO. 6
PREPAYMENTS
A. AMOUNT OF PREPAYMENT. The amount'of prepayment required
credit is twice the estimated average monthly bill, bu
may the amount of prepayment be less than $50.00.
B. APPLICATION OF PREPAYMENT.
to establish
t in no case
1. Upon discontinunace of service, the Utility will apply the pre-
payment to customer's final bill. Any excess balance over
$1.00 will be refunded to the customer.
2. After the customer has paid bills for service for twelve
consecutive months without having had one past -due bill, as
defined in Electric Utility Rule No. 9, or one returned check,
the Utility may apply the prepayment to customer's current bill.
No further prepayment will be required. If the customer has
had more than one past -due bill or one returned check, the
Utility will thereafter review the account every twelve months
and will waive the prepayment after the customer has not had
any past -due bill or returned check during the twelve months
prior to any review.
3. The Utility may apply the prepayment at any time upon request,
provided the customer's credit may otherwise be established
in accordance with Electric Utility Rule No. 5.
C. INTEREST ON PREPAYMENT. There shall be no interest paid on pre-
payments held by the Utility.
ISSUED BY:
Joseoh F. Hsu Effective '/+ /3 r1_1 By Resolution ,No. Dated L
Director of Utilities Superseding Resolution No. Dated 5'z fs 5
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ELECTRIC UTILITY
RULE NO. 6
PREPAYMENTS
A. AMOUNT OF PREPAYMENT. The amount of prepayment required to
establish credit is twice the estimated average monthly bill,
but in no case may the amount of prepayment be less than
$75.00 for domestic service and no less than $250.00 for all
other services.
B. APPLICATION OF PREPAYMENT.
1. Upon discontinuance of service, the Utility will apply
the prepayment to customer's final bill. Any excess
balance over $1.00 will be refunded to the customer.
2. After the customer has paid bills for service for twelve
consecutive months without having had one past -due bill,
as defined in Electric Utility Rule No. 9, or one
returned check, the Utility may refund or apply the
prepayment to customer's current bill. No further
prepayment will be required if the account remains in
good standing. If the customer has had more than one
past -due bill or one returned check, the Utility will
thereafter review the account every twelve months and
will waive the prepayment after the customer has not had
any past -due bill or returned check during the twelve
months prior to any review.
C. INTEREST ON PREPAYMENT. There shall be no interest paid on
prepayments held by the Utility.
P
LIGHT AND WATER DEPARTMENT
CITY" OF AZUSA
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Wj
ELECTTRIC UTILITY
RULE NO. 9
DISCONTINUANCE AND RESTORATION OF SERVICE
A. PAST DUE BILLS. When bills are rendered monthly, they wll be
considered past due if not paid within 20 days after date of
presentation.
B. NONPAYMENT OF BILLS.
1. When a bill for electric service has become past due and a
discontinuance of service notice for nonpayment has been issued
service may be discontinued if bill is not paid within the
time required by such notice.
2. A customer's service 'may be discontinued for nonpayment of
a bill for service previously rendered him at any location
served by the Utility provided such bill is not paid within
15 days after presentation of a notice that present service
will be discontinued for nonpayment of such bill. However,
domestic service will not be discontinued because of nonpayment
of bills for other classes of service.
3. If a customer is receiving more than one service, any or all
services may be discontinued when any service, regardless of
location, is discontinued for nonpayment. However, domestic
service will not be discontinued because of nonpayment of bills
for other classes of service.
4. Under no circumstances may service be discontinued for non—
payment of a bill to correct previously billed incorrect charges
for a period in excess of the preceding three months unless
such incorrect charges have resulted from the customer not
abiding by the tariff schedules.
C. UNSAFE EQUIPMENT. The Utility may refuse or discontinue service
to a customer if any part of his wiring or other electrical equipment
or the use thereof shall be determined by the Utilitv to be unsafe
or in violation of applicable laws, ordinances, rules or regulations
of public authorities, or if any condition existing upon the
customer's premises shall be thus determined to endanger the
Utility's service facilities, until it shall have been put in a
safe condition or the violation remedied.
(continued)
185ULD BY:
Josech F. Hsu Effective 9/1/88 By Resolution No 8488 Dated 8/1/88
Director of LtiL't'_es Supersedi g Resolution N'o Dated 6/2/86
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LIGHT AND WATER DEPARTMENT
CITY OF AZUSA
Rule No. 9 (continued)
The Utility does not assume any responsibility of inspecting or
repairing the customer's wiring or other equipment or any part
thereof and assumes no liability therefor.
D. SERVICE DETRIMENTAL TO OTHER CUSTOMERS. The Utility will not
provide service to utilizing equipment, the operation of which
will be detrimental to the service of the Utility or its other
customers, and will discontinue electric service to any customer
who shall continue to operate such equipment after having been
given notice by the Utility to cease so doing.
E. FRAUD. The Utility may refuse or discontinue service if the acts
of the customer or the conditions upon his premises are such as
to indicate to it an intent to defraud the City.
F. FAILURE TO ESTABLISH OR RE-ESTABLISH CREDIT. If, for an applicant's
convenience, the Utility should provide service before credit is
established or should continue service to a customer when credit
has not been re-established in accordance with Electric Utility
Rule No. 5, and he fails to establish or re-establish his credit
as provided by a written notice of not less than 15 days, the
Utility may discontinue service.
G. NONCOMPLIANCE. Except as otherwise specifically provided in this
Electric Utility Rule No. 9, the Utility may discontinue service
to a customer for noncompliance with tariff schedules if, after
written notice of at least 15 days, he has not complied with the
notice. The Utility may dispense with the giving of such notice
in the event of a dangerous condition, thus rendering the immediate
discontinuance of service to the premises imperative.
H. CUSTOMER'S REQUEST FOR SERVICE DISCONTINUANCE. When a customer
desires to terminate his responsibility for service, he shall give
the Utility not less than two days notice of his intention and
state the date on which he wishes the -termination to become
effective. A customer may be held responsible for all service
furnished at the premises until two days after receipt of such
notice by the Utility or until the date of termination specified
in the notice, whichever date is later.
I. RECONNECTION CHARGE. The Utility may require payment of a
reconnection charge of $20.00 before restoring service that has
been discontinued for nonpayment of bills or for failure otherwise
to comply with tariff schedules. No service will be reconnected
continued
ISSUED BY:
Joseeh F. Hsu Effective 9/1/88 By Resolution No 8488 Dated 8/1/88
Director of Utilities Superseding Resolution No 8036 Dated 6%=/56
•
LIGHT AND WATER D"tPAMIE :T
CITY OF AZUSA
Rule No. 9 (continued)
on an overtime basis. If the customer requests that such service
be reconnected outside of regular business hours, but before
12 o'clock midnight, a reconnection charge of $50.00 must be paid ,
prior to the reconnection of service. The reconnection charge
will be $100.00 if reconnection is made between 12 o'clock midnight
and 7:00 a.m.
J. RESTORATION OF SERVICES. In the event the customer has turned
on the service after it has been turned off for any of the above
reasons, and the Utility has again turned off the service, there
shall be a charge of ten dollars ($10.00) in addition to other
amounts due from the customer before service is restored. If the
meter is removed, the service charge will be twenty-five ($25.00).
If service is terminated at the riser or pole, the service charge
will be fifty dollars ($50.00), and if service is terminated at
the underground areas, the service charge will be fifty dollars
(50.00), in addition to reconnection charge. If it becomes
necessary to remove the service drop, there will be an additional
amount of one hundred dollars ($100.00) prior to restoring service.
In case the customer's service is discontinued for nonpayment of
bill for service, or where notice of discontinuance for nonpayment
of a bill has been given, the Utility may require the customer
to re-establish his credit by making a cash deposit as provided
herein.
K. TRANSFERING OF SERVICE. Utility _-:may refuse -service to a new
customer if no authorization has been received by the Utility from
the previous applicant or the owner of the same premises for the
termination of the service, unless the Utility is presented by
the new customer the proof of ownership to the property where
service is being applied for.
ISSUED BY:
Josech F. Hsu Effective 9/1/88 By Resolution No 8-88 Dated 8/1/88
*actor of Uti'_ities Supersedine Resolution o 8nzc
D_. ti Datcd 0/2/86
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ELECTRIC UTILITY
RULE NO. 9
DISCONTINUANCE AND RESTORATION OF SERVICE
A. PAST DUE BILLS. When bills are rendered monthly, they will
be considered past due if not paid within 20 days after date
of presentation.
B. NONPAYMENT OF BILLS.
1. When a bill for electric service has become past due and
a discontinuance of service notice for nonpayment has
been issued, service may be discontinued if bill is not
paid within the time required by such notice.
2. A customer's service may be discontinued for nonpayment
of a bill for service previously rendered him at any
location served by the Utility, provided such bill is not
paid within 15 days after presentation of a notice that
present service will be discontinued for nonpayment of
such bill. However, domestic service will not be
discontinued because_ of nonpayment of bills for other
classes of service.
3. If a customer is receiving more than one service, any or
all services may be discontinued when any service,
regardless of location, is discontinued for nonpayment.
However, domestic service will not be discontinued
because of nonpayment of bills for other classes of
service.
4. Under no circumstances may service be discontinued for
nonpayment of a bill to correct previously billed
incorrect charges for a period in excess of the preceding
three months unless such incorrect charges have resulted
from the customer not abiding by the tariff schedules.
C. UNSAFE EQUIPMENT. The Utility may refuse or discontinue
service to a customer if any part of his wiring or other
electrical equipment or the use thereof shall be determined
by the Utility to be unsafe or in violation of applicable
laws; ordinances, rules or regulations of public authorities,
or if any condition existing upon the customer's premises
shall be thus determined to endanger the Utility's service
facilities, until it shall be put in a safe condition or the
violation remedied.
x
Rule No. 9 (continued)
The Utility does not assume any responsibility of inspecting
or repairing the customer's wiring or other equipment or any
part thereof and assumes no liability therefor.
D. SERVICE DETRIMENTAL TO OTHER CUSTOMERS The Utility will not
provide service to utilizing equipment, the operation of
which will be detrimental to the service of the Utility or
its other customers, and will discontinue electric service to
any customer who shall continue to operate such equipment
after having been given notice by the Utility to cease so
doing.
E. FRAUD. The Utility may refuse or discontinue service if the
acts of the customer or the conditions upon his premises are
such as to indicate to it an intent to defraud the Utility.
F. FAILURE TO ESTABLISH OR RE-ESTABLISH CREDIT. If, for an
applicant's convenience, the Utility should provide service
before the credit is established or should continue service
to a customer when credit has not been re-established in
accordance with the Electric Utility Rule No. 5, and he fails
to establish or re-establish his credit as provided by a
written notice of not less than 15 days, the Utility may
discontinue service.
G. NONCOMPLIANCE. Except as otherwise specifically provided in
this Electric Utility Rule No. 9, the Utility may discontinue
service to a customer for noncompliance with tariff schedules
if, after written notice of at least 15 days, he has not
complied with the notice. The Utility may dispense with the
giving of such notice in the event of a dangerous condition,
thus rendering the immediate discontinuance of service to the
premises imperative.
H. CUSTOMER'S REQUEST FOR SERVICE DISCONTINUANCE When a
customer desires to terminate his responsibility for service,
he shall give the Utility not less than two days notice of
his intention and state the date on which he wishes the
termination to become effective. A customer may be held
responsible for all service furnished at the premises until
two days after receipt of such notice by the Utility or until
the date of termination specified in the notice, whichever
date is later.
I. RECONNECTION CHARGE. The Utility may require payment of a
reconnection charge of $20.00 before restoring service that
has been discontinued for nonpayment of bills or for failure
otherwise to comply with tariff schedules. No service will
be reconnected in an overtime basis. If the customer
requests that such service be reconnected outside of regular
business hours, but before 12 o'clock midnight, a
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Rule No. 9 (continued)
reconnection charge of $75.00 must be paid prior to the
reconnection of service. The reconnection charge will be
$125.00 if reconnection is made between 12 o'clock midnight
and 7:00 a.m.
J. RESTORATION OF SERVICES. In the event the customer has
turned on the service after it has been turned off for any of
the above reasons, and the Utility has again turned off the
service, there shall be a charge of ten dollars ($10.00) in
addition to other amounts due from the customer before
service is restored. If the meter is removed, the service
charge will be twenty-five dollars ($25.00). If service is
terminated at the riser or pole, the service charge will be
fifty dollars ($50.00), and if the service is terminated at
the underground areas, the service charge will be fifty
dollars ($50.00), in addition to reconnection charge. If it
becomes necessary to remove the service drop, there will be
an additional amount of one hundred dollars ($100.00) prior
to restoring service.
In case the customer's service is discontinued for nonpayment
of bill for service, or where notice of discontinuance for
nonpayment of a bill has been given, the Utility may require
the customer to re-establish his credit by making a cash
deposit as provided herein.
K. TRANSFERRING OF SERVICE. Utility may refuse service to a
new customer if no authorization has been received by the
Utility from the previous applicant or the owner of the same
premises for the termination of the service, unless the
Utility is presented by the new customer the proof of
ownership to the property where service is being applied for.
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LIGHT AND WATER. DERART`rENT
CITY OF AZUSA
ELECTRIC UTILITY
RULE NO. 11
METER TESTS AND ADJUSTMENT OF BILLS FOR METER ERROR
A. TESTS
4i
1. Prior to Installation. Every meter will be tested at or prior
to the time of installation, and no meter will be placed in
service if found to register more than 1% fast or 1% slow.
2. On Customer Request. A customer may, on notice of not less than
one week, require the Utility to test the meter for his service.
No charge will be made for such a test but, should a customer
demand a test within six months after installation or more often
than once in six months,he will be required to deposit $50 to
pay, in part, the cost of the test. This deposit will be returned
if the meter is found to regiser more than 2% fast or 2% slow.
A customer shall have the right to require the Utility to conduct
the test in his presence or in the presence of an expert or other
representative appointed by him. The results of the test will
be furnished to the customer within a reasonable time after
completion of the test.
B. ADJUSTMENT OF BILLS FOR METER ERRORS
1. Fast Meters. When, upon test, any meter is found to be register-
ing more than 2% fast, the Utility will refund to the customer
the amount of the overcharge based on corrected meter readings
subject to the provisions of paragraph 4 hereof.
2. Slow Meters. When, upon test,
is found to be registering more
other class of service is found
slow, the Utility may bill the
undercharge based on corrected
provisions of paragraph 4 hereof.
any meter for domestic service
than 2 % slow, or any meter for
to be registering more than 2%
customer for the amount of the
meter readings subject to the
3. Non -registering Meters. When, upon test, any meter is found
to be non -registering, the Utility may bill the customer for
the estimate of electricity consumed but not registered subject
to the provisions of paragraph 4 hereof.
ISSUED BY:
Jose-,', F. Hsu
continued
Effective B.v Resolution No Dated
D.rFc'or OL �rtic_t1e5 SUieCSeG1R� ResolUt:p❑ O Datcd
0 0
LIGHT AND WATER DEPARTMENT
CITY OF AZUSA
4a
Rule No. 11 (continued)
Bills for this purpose will be estimated from the customer's
prior use, the customer's subsequent use correctly metered, the
Utility's experience with other customers of the same class,
and the general characteristics of the customer's operation.
4. General. When it is found that the error in a meter is due
to causes, the date of which can be reliably established, the
overcharge or the undercharge may be computed back to that date,
provided, however, that in no case will a bill for an undercharge
exceed a four (4) month period for single-family domestic service
schedules or a twenty-four (24) month period for all other service
schedules.
C. ADJUSTMENT OF BILLS FOR UTILITY ERROR
1. General. When it is found that an error in billing has occurred
due to a Utility error, the date of which can be reliably estab-
lished, the overcharge or the undercharge may be computed back
to that date provided, however, that in no case will a bill for
an undercharge exceed a four (4) -month period for single-family
domestic service schedules or a twenty-four (24) month period
for all other service schedules and that in no case will a bill
for an overcharge exceed a thirty-six (36) month period for all
service schedules.
2. There will be no interest paid to an overcharged bill or collected
from an undercharged bill. The Utility is authorized to refund
a credit balance.
ISSUED BY:
Joseph F.
Hsu Effective
By
Resolution
No
Date
Dire-tbr
of Utilities Superseding
Resolution No
Date
0 0
ELECTRIC UTILITY
RULE NO. 11
METER TEST AND ADJUSTMENT OF BILLS FOR METER ERROR
A. TESTS.
1. AOR TO INSTALLATION Every meter will be tested at or
prior to the time of installation, and no meter will be
placed in service if found to register more than it fast
or 1% slow.
2. ON CUSTOMER REQUEST A customer may, on notice of not
less than one week, require the Utility to test the meter
for his service.
No charge will be made for such a test but, should a
customer demand a test within six months after
installation or more often than once in six months, he
will be required to deposit $50.00 to pay, in part, the
cost of the test. This deposit will be returned if the
meter is found to register more than 2% fast or 2% slow.
A customer shall have the right to require the Utility to
conduct the test in his presence or in the presence of an
expert or other representative appointed by him. The
results of the test will be furnished to the customer
within a reasonable time after completion of the test.
B. ADJUSTMENT OF BILLS FOR METER ERRORS.
1. FAST METERS. When, upon test, any meter is found to be
registering more than 2% fast, the Utility will refund to
the customer the amount of the overcharge based on
corrected meter readings subject to the provisions of
paragraph 4 hereof.
2. SLOW METERS. When, upon test, any meter for domestic
service is found to be registering more than 2% slow, or
any meter for other class of service is found to be
registering more than 2% slow, the Utility may bill the
customer for the amount of the undercharge based on
corrected meter readings subject to the provisions of
paragraph 4 hereof.
0
Rule No. 11 (continued)
0
3. NON -REGISTERING METERS. When, upon test, any meter is
found to be non -registering, the Utility may bill the
customer for the estimate of electricity consumed but not
registered subject to the provisions of paragraph 4
hereof.
Bills for this purpose will be estimated from the
customer's prior use, the customer's subsequent use
correctly metered, the Utility's experience with other
customers of the same class, and the general
characteristics of the customer's operation.
4. GENERAL. When it is found that the error in a meter is
due to causes, the date of which can be reliably
established, the overcharge or the undercharge may be
computed back to that date, provided, however, that in no
case will a bill for an undercharge or overcharge exceed
a four (4) month period for single-family domestic
service schedules or a twenty-four (24) month period for
all other service schedules.
C. ADJUSTMENT OF BILLS FOR UTILITY ERROR
1. GENERAL. When it is found that an error in billing has
occurred due to a Utility error, the date of which can be
reliably established, the overcharge or the undercharge
may be computed back to that date provided, however, that
in no case will a bill for an undercharge or overcharge
exceed a four (4) month period for single-family domestic
service schedules or a twenty-four (24) month period for
all other service schedules.
2. There will be no interest paid to an overcharge bill or
collected from an undercharged bill. The Utility is
authorized to refund a credit balance.
L T _ ;. -'ND WATER
CITY OF AZUSA
A. General
0 0
DEPAR T;iENT
ELECTRIC UTILITY
RULE NO. 15
LINE EXTENSION
1. Extensions of distribution lines of standard voltages (12KV
or less) necessary to furnish permanent service to applicants
will be made by the Utility in accordance with the following
rules.
2. The Utility will construct, own, operate and maintain lines
only along public streets, roads and highways which the Utility
has a legal right to occupy, and on public lands and private
property across which rights of way satisfactory to the Utility
may be obtained without cost to or condemnation by the Utility.
3. The Utility will make extensions of its lines and facilities
to the customer where the estimated revenue to be received
from the service will provide adequate and continuous return
on the Utility's investment. The Utility reserves the right
to determine, finally, the advisability and legality of making
any extension. Extensions made by the Utility shall be and
remain permanently the property of the Utility and the customer
shall execute a contract for the service to be supplied when
such is required by the Utility.
B. Extension — Overhead
1. Subject to the suitable character of service and provision
of the law, the Utility may extend its overhead distribution
system to an applicant or group of applicants provided the
applicant or applicants will sign an extension agreement.
2. No overhead service will be permitted for new or rebuilt
residential and commercial developments, unless it is so
determined by the Director of Utilities that the installation
of underground service to that particular premises is physically
impractical.
3. Line extension will be either single—phase or three—phase as
determined by the Utility based on engineering and practical
needs.
(continued)
ISSUED BY:
Jes=_cn F. Hsu Effective By Resolution No
of Utilities
Super=seding Resolution No
Daced
Dated
r-1
LJ
LIGHT AND WATER DEPAR7-fENT
CITY OF AZUSA
Rule No. 15 (continued)
Page 52
4. Where it is necessary to convert an existing line from single-
phase to three-phase in order to furnish three-phase service
to an applicant, the extra cost thereof shall be paid by the
applicant.
5. The applicant or applicantsshall pay to the Utility, before
the start of construction, its total estimated installed cost
(exclusive of transformers, meters and services) to complete
the extension or conversion. Net difference result thereto
shall be refunded or billed to the applicant or applicants,
whatever the case may be.
C. Extension - Underground
1. General. Underground line extension will be made where it
is mutually agreed upon by the Utility and the applicant, and
where the Utility maintains or desires to maintain underground
distribution facilities for its operating convenience or in
compliance with the applicable laws, ordinance, or similar
requirements of public authorities and the City Council.
2. Underground Extension to Residential Subdivisions:
a. The developer of the subdivision will perform all necessary
trenching and backfilling, including furnishing of any
imported backfill material required, and will furnish and
install all conduits, pull boxes and transformer vaults
in accordance with the Utility's specifications. Upon
acceptance by the Utility, the developer will transfer
the ownership of these facilities to the Utility.
b. The developer will be required to contribute a non-
refundable amount of $3.90 per foot for primary three-phase
extension, $1.30 per foot for primary single-phase
extension, $3.00 per foot for secondary distribution, and
$1.25 per foot for service laterals, and $.75 for street
light conductors.
3. Underground Extension to Individual Residental Development.
Residential development including single and multi -dwelling
units within the Utility's existing overhead distribution area
will be required of underground extension subject to the pro-
visions of Rule 15.C.2.
L(continued) I
IS_—.!ED BY:
,icse^h F. Hsu Effective By Resolution No Daced
Director of Utilities Superseding Resolution No Datad
L:_T... T DPM, l •
; D 'h ,
CITY OF AZUSA
Rule No. 15 (continued)
4. Underground Extension for Other Than Residential Services.
a. The Utility will install, own and maintain the primary
extension, not to exceed 175 feet from the point of
connection to Utility's system to the transformer serving
the applicant. Extension beyond 175 feet will be subject
to the provision of Rule 15.C.2.b.
b. The applicant will provide substructures under the same
provision as Rule 15.C.2.a. In addition, the applicant
will furnish and install secondary voltage (under 600 volts)
conductors from transformer or existing secondary cable
junction to metering point, all in accordance with specifi-
cations of the Utility or an authority having jurisdiction
over it.
D. Relocation of Existing Distribution Facilities.
1. Where mutually agreed upon by the Utility and an applicant
(individual, corporation or public agency), existing distri-
bution facilities may be relocated, provided the applicant
requesting the change pays, in advance, a non-refundable amount
equal to the estimated cost of relocation of the existing
distribution facilities.
2. Costs of relocation of electric facilities necessary to clear
for off-site improvements required in conjunction with new
land subdivisions, conditional use permits, zoning cases or
building permits shall be paid by the applicant.
E. Replacement of Overhead with Underground Distribution Facilities.
Where mutually agreed upon by the Utility and applicant, overhead
distribution facilities may be replaced with underground facilities,
provided the applicant requesting the change pays, in advance,
a non-refundable sum equal to the estimated installed cost of the
underground facilities, less the estimated net salvage value of
the replaced overhead facilities.
ISSUED BY:
Jesech F. Hsu Effective By Resolution No
Director of Utilities Superseding Resolution No
Dated
Dat
0 0
ELECTRIC UTILITY
RULE NO. 15
LINE EXTENSION
A. Genera
1. Extensions of distribution lines of standard voltages
(12KV or less) necessary to furnish permanent service to
applicants will be made by the Utility in accordance with
the following rules.
2. The Utility will construct, own, operate and maintain
lines only along public streets, roads and highways which
the Utility has a legal right to occupy, and on public
lands and private property across which rights of way
satisfactory to the Utility may be obtained without cost
to or condemnation by the Utility.
3. The Utility will make extensions of its lines and
facilities to the customer where the estimated revenue to
be received from the service will provide adequate and
continuous return on the Utility's investment. The
Utility reserves the right to determine, finally, the
advisability and legality of making any extension.
Extensions made by the Utility shall be and remain
permanently the property of the Utility and the customer
shall execute a contract for the service to be supplied
when such is required by the Utility.
B. Extension - Overhead
1. Subject to the suitable character of service and
provision of the law, the Utility may extend its overhead
distribution system to an applicant or group of
applicants provided the applicant or applicants will sign
an extension agreement.
2. No overhead service will be permitted for new or rebuilt
residential and commercial developments, unless it is so
determined by the Director of Utilities that the
installation of underground service to that particular
premises is physically impractical.
3. Line extension will be either single-phase or three-phase
as determined by the Utility based on engineering and
practical needs.
Rule No. 15
C
0
(continued)
4. Where it is necessary to cone
single-phase to three-phase in
phase service to an applicant,
shall be paid by the applicant.
0
rt an existing line from
order to furnish three -
the extra cost thereof
The applicant or applicants shall pay to the Utility,
before the start of construction, its total estimated
installed cost (exclusive of transformers, meters and
services) to complete the extension or conversion. Net
difference result thereto shall be refunded or billed to
the applicant or applicants, whatever the case may be.
Extension - Underground
1. General. Underground line extension will be made where
it is mutually agreed upon by the Utility and the
applicant, and where the Utility maintains or desires to
maintain underground distribution facilities for its
operating convenience or in compliance with the
applicable laws, ordinance, or similar requirements of
public authorities and the City Council.
2. Underground Extension to Residential Subdivisions:
a. The developer of the subdivision will perform all
necessary trenching and backfilling, including
furnishing of any imported backfill material
required, and will furnish and install all conduits,
pull boxes and transformer vaults in accordance with
the Utility's specifications. Upon acceptance by the
Utility, the developer will transfer the ownership of
these facilities to the Utility.
b. The developer will be required to contribute a non-
refundable amount equal to the Utility's inventory
cost of primary, secondary and street light
conductors, and associated material required to
perform such extension.
3. Underground Extension to Individual Residential
Development.
Residential development including single and multi-
dwelling units within the Utility's existing overhead
distribution area will be required of underground
extension subject to the provisions of Rule 15.C.2.
0
Rule No. 15 (continued)
0
4. Underground Extension for Other Than Residential
Services.
a. The Utility will install, own and maintain the
primary extension, not to exceed 175 feet from the
point of connection to Utility's system to the
transformer serving the applicant. Extension beyond
175 feet will be subject to the provision of Rule
15.C.2.b.
b. The applicant will provide substructures under the
same provision as Rule 15.C.2.a. In addition, the
applicant will furnish and install secondary voltage
(under 600 volts) conductors from transformer or
existing secondary cable junction to metering point,
all in accordance with specifications of the Utility
or an authority having jurisdiction over it.
D. Relocation of Existing Distribution Facilities.
1. where mutually agreed upon by the Utility and the
applicant (individual, corporation or public agency),
existing distribution facilities may be relocated,
provided the applicant requesting the change pays, in
advance, a non-refundable amount equal to the estimated
cost of relocation of the existing distribution
facilities.
Costs of relocation of electric facilities necessary to
clear for off-site improvements required in conjunction
with new land subdivisions, conditional use permits,
zoning cases or building permits shall be paid by the
applicant.
E. Replacement of Overhead with Underground Distribution
Facilities
Where mutually agreed upon by the Utility and applicant,
overhead distribution facilities may be replaced with
underground facilities, provided the applicant requesting the
change pays, in advance, a non-refundable sum equal to the
estimated installed cost of the underground facilities, less
the estimated net salvage value of the replaced overhead
facilities.
RULE N0. 4
ESTABLISHMENT AND RE-ESTABLISHMENT OF CREDIT
A. Establishment of Credit. Each applicant, before
receiving service, shall be required to
satisfactorily establish credit which shall be
deemed established:.
1. If applicant is the owner of the premises to
be served by the Utility; or
2. If applicant makes a cash deposit to secure
payment of bills for water service as
prescribed in Rule No. 5.
B. Re-establishment of Credit.
1. An applicant who previously has been a
customer of the Utility and whose water
service has been discontinued by the Utility
during the last twelve months of that prior
service because of nonpayment of bills, may
be required to re-establish credit by
depositing the amount prescribed in Rule No.
5 for that purpose, and by paying water
bills regularly due.
2. A customer who fails to pay bills before they
become past due as prescribed in Rule No. 7,
and who further fails to pay such bills
within 15 days after presentation of a
discontinuance of service notice for
nonpayment of bills, may be required to pay
said bills and re-establish his credit by
depositing the amount prescribed in Rule No.
5. This rule shall apply regardless of
whether or not service has been discontinued
for such nonpayment.
ISSUED BY: Joseph F. Hsu, Director of Utilities
Effective 7/1/88 By Resolution No. 8438 Dated 6/20/88
Superseding Resolution No. 4543 Dated —9TT7T6T—
,.F r,.ZU n
Ya�c
RULE N0. 4
ESTABLISHMENT AND RE-ESTABLISHMENT OF CREDIT
A. Establishment of Credit. Each applicant, before
receiving service, shall be required to
satisfactorily establish credit which shall be
deemed established:.
1. If applicant is the owner of the premises to
be served by the Utility; or
2. If applicant makes a cash deposit to secure
payment of bills for water service as
prescribed in Rule No. 5.
B. Re-establishment of Credit.
1. An applicant who previously has been a
customer of the Utility and whose water
service has been discontinued by the Utility
during the last twelve months of that prior
service because of nonpayment of bills, may
be required to re-establish credit by
depositing the amount prescribed in Rule No.
5 for that purpose, and by paying water
bills regularly due.
2. A customer who fails to pay bills before they
become past due as prescribed in Rule No. 7,
and who further fails to pay such bills
within 15 days after presentation of a
discontinuance of service notice for
nonpayment of bills, may be required to pay
said bills and re-establish his credit by
depositing the amount prescribed in Rule No.
5. This rule shall apply regardless of
whether or not service has been discontinued
for such nonpayment.
ISSUED BY: Joseph F. Hsu, Director of Utilities
Effective 7/1/88 By Resolution No. 8438 Dated 6/20/88
Superseding Resolution No. 4543 Dated —9TT7T6T—
11
RULE NO. 4
0
ESTABLISHMENT AND RE-ESTABLISHMENT OF CREDIT
A. Establishment of Credit. Each applicant, before
receiving service, will be required to
satisfactorily establish credit which will be
deemed established if applicant makes a cash
deposit to secure payment of bills for water
service as prescribed in Rule No. 5.
B. Re-establishment of Credit.
1. An applicant who previously has been a
customer of the Utility and whose water
service has been discontinued by the Utility
during the last twelve months of that prior
service because of nonpayment of bills, may
be required to re-establish credit by
depositing the amount prescribed in Rule No.
5 for that purpose, and by paying water
bills regularly due.
2. A customer who fails to pay bills before they
become past due as prescribed in Rule No. 7,
and who further fails to pay such bills
within 15 days after presentation of a
discontinuance of service notice for
nonpayment of bills, may be required to pay
said bills and re-establish his credit by
depositing the amount prescribed in Rule No.
5. This rule will apply regardless of
whether or not service has been discontinued
for such nonpayment.
_ _ "1^_. ♦. ♦fes.
�--Y G? ASL Sn Pa -
RULE N0. 5
PREPAY14ENTS
A. Amount of prepayment. The amount of prepayment
required to establish or re-establish credit is
twice the estimated average monthly bill, but in
no case may the amount of prepayment be less than
$10.00.
B. Application of prepayment. Upon discontinuance of
service, the Utility shall apply the prepayment to
the customer's final bill. Any excess balance
over $1.00 shall be refunded to the customer.
C. Interest on prepayment. There shall be no interest
paid on prepayments held by the Utility.
r
ISSUED BY: Joseph F. Hsu, Director of Utilities
--�t�ective 7/1/88 By Resolution No. 8438 Dated 6/20/88
Superseding Resolution No. 4543 Dated 91/10/63
0 0
RULE NO. 5
PREPAYMENTS
A. Amount of prepayment. The amount of prepayment
required to establish or re-establish credit is
twice the estimated average monthly bill, but in
no case may the amount of prepayment be less than
$20.00.
B. Application of prepayment. Upon discontinuance of
service, the Utility will apply the prepayment to
the customer's final bill. Any excess balance
over $1.00 will be refunded to the customer.
C. Interest on prepayment. There will be no interest
paid on prepayments held by the Utility.
RULE 110. 10
M ---ER TESTS AND ADJUSTMENT OF BILLS FOR 1ILTER ERROR
A. TESTS
1. Prior to Installation. Every meter shall be
tested at or prior to the.time of installation
and no meter shall be placed in service if
found to register more than 1% fast or 1%
slow.
2. On Customer Request. A customer may, on
notice of not less than one week, require the
Utility to test the meter for his service.
No charge shall be made for such a test but,
should a customer demand a test within six
months after installation or more often than
once in six months, he shall be required to
deposit $50 to pay, in part, the cost of the
test. This deposit shall be returned if the
meter is found to register more than 2% fast
or 2% slow.
A customer shall have the right to require the
Utility to conduct the test in his presence or
in the presence of an expert or other
representative appointed by him. The results
of the test shall be furnished to the customer
within a reasonable time after completion of
the test.
B. Adjustment of Bills for Meter Errors
1. Fast Meters. When, upon test, a meter is
found to be registering more than 2% fast, the
Utility shall refund to the customer the
amount of the overcharge based on corrected
meter reading subject to the provisions of
paragraph 4 hereof.
!=SUED BY: Joseph F. Esu, Director of Uti'_ities
-==ec:_ve7%1/88 By Resolution L'o.
---ersec_-g Resolution No. 4543
Jaz
Rule NO. 10 (continued)
2. Slow Meters. When, upon test, a meter for
domestic service is found to be registering
more than 2% slow, or any meter for other
class of service is found to be registering
more than 2% slow, the Utility shall bill the
customer for the amount of the undercharge
based on corrected meter readings subject to
the provisions of paragraph 4 hereof.
3. Non -registering Meters. When, upon test, a
meter is found to be non -registering, the
Utility shall bill the customer for the
estimated water consumed but not registered
subject to the provisions of paragraph 4
hereof.
Bills for this purpose shall be estimated from
the customer's prior use, the customer's
subsequent use correctly metered, the
Utility's experience with other customers of
the same class, and the general
characteristics of the custcmer's operation.
4. General. When it is found that the error in
a meter is due to causes, the date of which
can be reliably established, the overcharge or
the undercharge may be computed back to that
date, provided, however, that in no case shall
a bill for an undercharge exceed a four (4)
month period for single-family domestic
service schedules or a twenty-four (24) month
period for all other service schedules.
C. Adjustment of Bills for Utility Error
1. General. When it -is found that an error in
billing has occurred due to a Utility error,
the date of which can be reliably
established, the cvercharge or the undercharge
may be computed back to that date provided,
however, that in no case shall a bill for an
ISSUED BY: Joseph F. "su, Director of Utilities
=f-= ✓e 7'x'3° 3v Dated 6/2018P
9 16/6
Dated 3
10 (continued)
undercharge exceed a four (4) month period for
single-family domestic service schedules for a
twenty-four (24) month period for all other
service schedules and that in no case shall a
bill for an overcharge exceed a thirty-six
(36) month period for all service schedules.
2. There shall be no interest paid to an
overcharged bill or collected from an
underchar4ed bill. The Utility is authorized
to refund a credit balance.
ISS;iED BY: Joseph F. Hsu, Director of Utilities
-,s 7/1%88 By Rescl'_t_oa ;;o. Dated 6/20/88
S'__rsed_., Resolution Ne. 45-".3 Dazed 9/16/63
0 0
RULE NO. 10
METER TESTS AND ADJUSTMENT OF BILLS FOR METER ERROR
A. TESTS
1. Prior to Installation. Every meter will be
tested at or prior to the time of installation
and no meter will be placed in service if
found to register more than 1$ fast or 1%
slow.
2. On Customer Request. A customer may, on
notice of not less than one week, require the
Utility to test the meter for his service.
No charge will be made for such a test but,
should a customer demand a test within six
months after installation or more often than
once in six months, he will be required to
deposit $50 to pay, in part, the cost of the
test. This deposit will be returned if the
meter is found to register more than 2% fast
or 2% slow.
A customer shall have the right to require the
Utility to conduct the test in his presence or
in the presence of an expert or other
representative appointed by him. The results
of the test will be furnished to the customer
within a reasonable time after completion of
the test.
B. Adjustment of Bills for Meter Errors
1. Fast Meters. When, upon test, any meter is
found to be registering more than 2% fast, the
Utility will refund to the customer the amount
of the overcharge based on corrected meter
reading subject to the provisions of paragraph
4 hereof.
2. Slow Meters. When, upon test, any meter for
domestic service is found to be registering
more than 2% slow, or any meter for other
class of service is found to be registering
more than 2% slow, the Utility may bill the
customer for the amount of the undercharge
based on corrected meter readings subject to
the provisions of paragraph 4 hereof.
3. Non -registering Meters. When, upon test, any
meter is found to be non -registering, the
Utility may bill the customer for the
estimate of water consumed by not registered
subject to the provisions of paragraph 4
hereof.
Bills for this purpose will be estimated from
the customer's prior use, the customer's
subsequent use correctly metered, the
Utility's experience with other customers of
the same class, and the general
characteristics of the customer's operation.
4. General. When it is found that the error in
a meter is due to causes, the date of which
can be reliably established, the overcharge or
the undercharge may be computed back to that
date, provided, however, that in no case will
a bill for an undercharge or overcharge exceed
a four (4) month period for single-family
domestic service schedules or a twenty-four
(24) month period for all other service
schedules.
C. Adjustment of Bills for Utility Error
1. General. When it is found that an error in
billing has occurred due to a Utility error,
the date of which can be reliably
established, the overcharge or the undercharge
may be computed back to that date provided,
however, that in no case will a bill for an
undercharge or overcharge exceed a four (4)
month period for single-family domestic
service schedules for a twenty-four (24) month
period for all other service schedules.
2. There will be no interest paid to an
overcharged bill or collected from an
undercharged bill. The Utility is authorized
to refund a credit balance.