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HomeMy WebLinkAboutResolution No. 02-C011* RESOLUTION NO. 02-C11 • A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF AZUSA AMENDING THE CITY'S CLASSIFICATION PLAN AND ESTABLISHING COMPENSATION FOR THE CLASSIFICATION OF INFORMATION TECHNOLOGY (IT) ANALYST WHEREAS, the Municipal Code and Civil Services Rules of the City of Azusa require that amendments or revisions to the Position Classification Plan be approved by Resolution of the City Council; and, WHEREAS, it has been determined that the classification of Information Technology Analyst under Non -Represented Positions; and WHEREAS, it has been determined that the appropriate compensation for the position of Information Technology Analyst is: Monthly Salary (effective 01/22/02) Range: Step 1 Step 2 Step 3 Step 4 Step 5 53544 $371; $3891 $4078 54274 NOW, THEREFORE, BE IT RESOLVED that the City Council of the City of Azusa does hereby adopt the above salary range for the classification of Information Technology Analyst, thereby amending the City's Position Classification Plan. PASSED AND ADOPTED by the City Council of e Cit of Azusa at a regular meeting held on the 22nd day of January 2002. MAYOR OF THE CITY OF AZUSA ATTWT: o 1 CLERIC OF THE CITY OF AZUS STATE OF CALIFORNIA) SS COUNTY OF LOS ANGELES) I HEREBY CERTIFY that the foregoing Resolution was duly adopted at a regular meeting of said City Council on the 22nd day of January 2002, by the follow roll call vote: AYES: COUNCILMEMBERS: Hardison, Stanford, Rocha, Chagnon, Madrid NOES: COUNCIL MEMBERS: NONE ABSENT: COUNCIL MEMBERS NO E CITY CLERK OF TFff CITY OF AZUSA 0 0 Date Adopted: Class Code: CITY OF AZUSA INFORMATION TECHNOLOGY (IT) ANALYST DEFINITION Under administrative direction, performs a variety of responsible professional, administrative, analytical and technical duties related to performing installation, maintenance, and operation of Information Technology hardware, software and network communications services, including telephone systems. CLASS CHARACTERISTICS The Information Technology Analyst is an expert -level and/or front-line support technician who directs and performs complex installation of hardware and software. Incumbent requires specialized technical and functional expertise. The IT Analyst possesses and utilizes more advanced technical skills than other IT Technicians or similar level positions. Incumbent exercises independence and authority over assignments. ESSENTIAL FUNCTIONS Duties may include, but are not limited to the following: Delivers Helpdesk support by telephone, face-to-face, and online support. Involves assistance to users who are connected to in-house networks such as local area networks, distributed mainframe systems, and to the Internet. Provide end-user with initial training in computer and network facilities and applications ensuring users' efficient and effective utilization of applications and equipment. Reviews, analyzes, and resolves complex problems with central and distributed computer, network, and telephony services. Diagnoses, repairs, and adjusts computer hardware, software, network systems, personal digital assistants (PDA), and wireless services. Creates, adapts, and customizes existing programs and operating systems to meet end- users' requirements. Initiates and maintains desktop securitythrough operating system service packs, anti-virus services and ongoing upgrades and improvements to end-user computer systems. Evaluates, tests and maintains vendor supplied software packages. Installs updates, determines compatibility with existing system, ease of use, and if software meets end-user needs. Evaluates workload and capacity of desktop computer infrastructure to determine feasibility of expanding orenhancing computer operations. Establisheswork priorities, and evaluates cost and time requirements. Undertakes various housekeeping and reporting functions for the area of responsibility, including hardware and software inventory, data center maintenance, installation site - surveys, software testing, and monitoring of network resources. 0 • Information Technology (IT) Analyst Class Specification Page 2 of 2 MARGINAL FUNCTIONS These are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability. QUALIFICATION GUIDELINES Education and/or Experience Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for successful job performance. Example combinations include: Associate's degree in Computer Science, Computer Engineering or very closely related field, industry -recognized Certifications in current network infrastructure, and three (3) years related work experience. Knowledge, Skills and Abilities Considerable knowledge of principals and practices regarding central and distributed computer networks, communications and telephony services provided to city departments; and diagnostic and troubleshooting techniques; expert skill in installing, repairing, and maintaining computer and/or communications hardware and software; strong aptitude in developing, evaluating, and interpreting narrative and technical reports, correspondence, contracts, work orders, training materials, and other necessary materials for assigned functions; and skill in maintaining and establishing working relationships, communicate effectively both orally and in writing with vendors, consultants, staff, and city officials. Ability to direct technical personnel, delegate responsibilities, and mediate issues to the benefit of the department. Abilityto execute work goals and department projects per department management; assign and coordinate work projects, such as planning and configuring new hardware orsoftware; conduct research and perform multiple duties simultaneously; to exercise judgment, decisiveness and creativity required in situations involving the direction, control, and planning; independently problem solve and take initiative; to train users in complex topics, making presentations to an internal audience, and interacting positively with upper management; ability to maintain technical competency through career -long learning. Sustains proficiency through industry -recognized certifications, studies technical journals or manuals related to current computer and network infrastructure; attend vendorseminars via Internet orin-person to learn about new computer hardware and software; writes project reports and documentation for new or modified software and hardware configurations; respond to problem situations in an effective and tactful manner; ability to attend meetings, events and/or be on-call for routine systems maintenance; ability to perform other related duties as required. SPECIAL REQUIREMENTS Possession of and ability to maintain a valid Class C California Driver's license and a satisfactory driving record. Ability to lift and carry 40 Ib. weights such as computer equipment. Position may require on-call status during non -office hours for routine system maintenance and/or emergencies.