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HomeMy WebLinkAboutE-18 Staff Report Title Change and Revisions to Class Specification - Transportation DispatcherCONSENT ITEM E-18 TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL VIA: STEPHAN E. HUNT, CHIEF OF POLICE/ACTING CITY MANAGER FROM: TANYA BRAGG, DIRECTOR OF HUMAN RESOURCES AND RISK MANAGEMENT DATE: AUGUST 21, 2017 SUBJECT: APPROVAL OF TITLE CHANGE AND REVISED CLASSIFICATION SPECIFICATION – TRANSPORTATION DISPATCHER SUMMARY: On July 25, 2017, the Personnel Board met and approved the attached title change and revisions to the classification specification (class spec) titled Transportation Dispatcher. The proposed action approves the revised class spec and recommended title change. RECOMMENDATION: Staff recommends the City Council take the following action: 1) Approve the attached revised classification specification for Transportation Dispatcher and a title change to Transit Dispatcher. DISCUSSION: As part of the 2017-2018 Adopted Budget for the Azusa Public Works Department, approval was granted by the City Council for the creation of a full-time Transportation Dispatcher position in place of two part-time Transportation Dispatchers. This recommendation was reviewed and approved by the Azusa City Employees Association (ACEA) bargaining unit. The position of Transportation Dispatcher is an existing position in the Azusa City Employee’s Association (ACEA) Bargaining Unit. There is an urgent need to fill this position in order to continue operating the City’s Gold Line and shuttle services to Azusa residents. Revisions to the existing job title and class spec language are necessary as recommended by Public Sector Personnel Consultants who conducted a city-wide Classification and Compensation Study which was completed in March of 2017. Revisions are also necessary to reflect the current essential job APPROVED CITY COUNCIL 8/21/2017 Revised Classification Specification and Title Change – Transportation Dispatcher August 21, 2017 Page 2 functions, qualifications, required licenses of the position, and to be in compliance with the Americans with Disabilities Act. FISCAL IMPACT: There is no fiscal impact associated with the recommend action. Funding for this position has been included in the adopted budget for Fiscal Year 2017/2018. Prepared by: Reviewed and Approved: Traci Bailey Tanya Bragg Human Resources Technician Director of Human Resources and Risk Management Reviewed and Approved: Reviewed and Approved: Louie F. Lacasella Stephan E. Hunt Senior Management Analyst Chief of Police/Acting City Manager Attachments: 1) Classification Specification: Transit Dispatcher Page 1 of 2 Date Adopted: 11/2/1992 Date Revised: 7/25/2017 Class Code: ACEA 4163 EXHIBIT 1 CITY OF AZUSA TRANSIT DISPATCHER DEFINITION Under general supervision, assigns bus drivers to vehicles and routes in accordance with established route schedules; assigns replacement buses; coordinates bus repairs with City equipment maintenance; performs a variety of related cashiering and clerical tasks. See Essential Functions below for further detail. ESSENTIAL FUNCTIONS The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices. Assigns bus drivers to vehicles and routes following established procedures and in accordance with established route schedules; assists with scheduling of Gold Line Shuttle and demand response passengers; adjusts assignments for absent drivers; designs routes and schedules; dispatches bus drivers and maintains radio contact with buses. Performs a wide variety of clerical duties including, but not limited to, answering a multi-line phone, receiving and sorting mail, data entry, and typing correspondence. Responds to customer inquiries and provides information regarding system schedules, fares, para-transit service, and related details; schedules Gold Line Shuttle and demand response transportation services. Initiates and maintains a variety of records, including, but not limited to, logs, bus driver time records, daily hours and miles records, and injury reports as required, according to established procedure. May respond to the activation of the City’s emergency operation center by assisting in the coordination of transportation for emergency personnel, resources, equipment and supplies as needed. May need to report to a bus accident scene and assist the bus driver in the preparation of accident reports. Provides instruction and guidance to relief dispatchers and bus drivers regarding established policy or procedure; assists in training bus drivers; performs driver road checks as assigned. Collects, counts, and deposits fares and donations. Performs a wide variety of clerical duties including answering a multi-line phone system, data entry, and file and records maintenance. Performs related duties as required. Transit Dispatcher Class Specification Page 2 of 2 QUALIFICATION GUIDELINES Education and/or Experience Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Example combinations include the equivalent to the completion of high school, supplemented by specialized training in communications or a related field, and one to two years of experience in terminal operations, and increasing responsibility in communications, dispatch, or clerical work. Knowledge and Skills Knowledge of transportation needs and operational issues of the program, including, but not limited to, methods and techniques of delivering public transportation services to Gold Line passengers, seniors and disabled persons certified under the ADA; methods and techniques of dispatching commercial passenger vehicles; general office procedures including use of computer and utilizing a variety of software programs; terminal office operations and record keeping practices;; applicable local, State, and Federal laws, codes, requirements, and regulations governing public transportation for seniors and individuals certified under the ADA. Ability to schedule and dispatch bus drivers; work independently to maintain terminal operations in the absence of the Transportation Supervisor; keep accurate records; respond to emergency and problem situations in an effective manner; operate a mobile radio unit; establish and maintain effective working relationships with others; communicate clearly and effectively with the public in person and over the phone, using correct English spelling, grammar and punctuation; apply policies and procedures; understand and follow verbal and written directions; work independently; operate a two-way radio system; operate a computer, with a typing speed of 35 net words per minute (wpm), and utilize a variety of software programs; perform simple mathematical computations. MARGINAL FUNCTIONS These are position functions which may be changed, deleted, or reassigned to accommodate an individual with a disability. SPECIAL REQUIREMENTS Possession of a valid Class C California driver’s license with a satisfactory driving record is required. Possession of a valid Class B California driver's license with Passenger and Air Brakes endorsements and no restrictions on the weight of vehicle permitted to drive or the number of passengers permitted to carry is highly desirable. Valid First Aid and CPR certifications are highly desirable. Bilingual English/Spanish is preferred. Environmental Conditions Work is performed primarily in a standard office setting; incumbents may be required to work extended hours including evenings and weekends from time-to-time. Physical Conditions Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight (up to 25 pounds); to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard with a typing speed of 35 net wpm; and to verbally communicate to exchange information.