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HomeMy WebLinkAboutF-7. Drought Communications Information Item F-7 Presented 01 )tii( I A7_tUS.A tIG.IT i WATER INFORMATION ITEM TO: HONORABLE CHAIRPERSON AND MEMBERS OF THE AZUSA UTILITY BOARD FROM: GEORGE MORROW, DIRECTOR OF UTILITIES DATE: SEPTEMBER 22,2014 SUBJECT: DROUGHT COMMUNICATIONS As mentioned in the July 28, 2014 Phase III Drought Update Utility Board report, Staff has utilized a variety of mediums to educate customers about water saving tips, rebates, and the mandatory conservations measures under Phase III, including use of our customer service staff, bi-weekly newspaper ads, direct mailers, handouts, drought forums, posted signs and banners, conservation booths at City events and the design of a drought resources webpage. Staff has dedicated time each week to brainstorming ideas and designing communication materials (in English and Spanish) to make sure the "Water Conservation" message reaches customers. Attached is a presentation of some of the materials designed by Staff. Prepared by: Talika M. Johnson,Utilities Administrative and Financial Services Manager Attachment: Drought Communication Materials UB-172 $ ; ,,,,4: I , ', • J., , 1 . ., , tx-iirlifl `- ‘ <7, 41.10 UI) MC C an 1441. NMI Vau. Illa • 0 0 vimil CS1 ft . C3 V • P— a CC C 2 Z a) E > 4) ..... (I)um_ u) c g CC Imo iic 0 LLI am Ls) UB-173 What We Have Done. ■ Handouts ■ Newspaper Ads ■ Median Signs ■ Water Conservation Tables ■ Banners ■ Drought Forums ■ Drought Resources Webpage • Bill Inserts • Social Media 2 AZUSA • Handouts fa Y PHASE II?WATER SHORTAGE DECLARATION —MANDATORY WATER CONSERVATION REQUIRED— �.- EFFECTIVE MAY 1,2014 Phase III Legal Notice AZUSA A2UltA LIGHT t WATER CUSTOMERS: This notification represents a Phase 111 Water Shortage Dodaration for the Acuses Light 8,Water service territory.This dectarason Is intended to addnas the current drought condition rand ahel comma.until further notice.The drought we ere experlondng Is unprecedented and Moro is no assurance that rainfall will be sufficient In the nose future to replenish our water supply to safe levels.The current drought has been made more severe by the lack of wafer from the California Say Delta Region and the San Dabhol Mountains.This is a water emergency situation.it h — Mailed March 2 014 Wateimperal that Docl rb... o a listing stringentofpenalties water r fines conservation.The tottering describes your mandatory responslbapbs under this Waley Shortage D everyone begin10 practice including a oo of parlail t.er fines for non-compliance; (t)The Phase Ill Water Shortage Declaration will become affective on May 1.2014 and supersedes the Phase II Water Shortage Doderation on June 1,2013.Under Phase III Water Shortage walor consumption in the Azusa Light d Water service territory must be reduced by twenty percent(20%). (2)Mandatory Water Conservation Measures shall continue in effect- Mandatory c0nservallon measures Include:no excess woe.runoff, all leaks repaired within 48 hours-no washing of'hardscapo'surfaces,Whedoigat hand washing only with shut-off norale or bucket.no refillorg fountains unless part of a recyclingrroi:vculatng written,and holels/restaurants must post water shortage Information and provide water to patrons only upon request(see azusalw.con for further details). (3)For(eatais Ilal Water Uses watering of landscapes will be teed to two days per week behvoon the hours of 8:00 p.m.and 6:00 a.m. of the neat day.Customers with addresses ending in even numbers 0.2.4,6.and$,are limited to wit and SUNDAYS.and customers with street addresses en eit their landscapeswateringtheiren THURSDAYS n WEDNESDAYS end SATURDAYS. ending(^odd numbers 1,].S.7,and 8.aro limited to landscapes on (4)For Commercial and Public Aoettev Water Users watering of landscaped areas.including turf,is limited to MONDAYS and FRIDAYS between the toes of 8:00 p.m.and 10110 a.m.of the next day. (S)Effective May 1,2014,water rates in Tier 2 will be increased Mem 81.063 per hundred cubits feet(CCF)to 12.129 per CCF.and a third tier rale wig go Into affect for water usage above certain thresholds.See table below: Service Size Tier/Unita M CCF Rate Dar CCI 5/8". 3/4•' 1" 11er 1: 0-12 $1.007 Tier 2: 13-36 32.129 Tier 3: •36 53.031 Tier 1: 0-100 $1.007 Tier 2: 101-200 $2.!29 Tier 3: .200 53.031 3 4" Tier 1: 0.600 $1.007 Tier 2: 601.1,200 52.:29 Tier 3: '1,200 S3.031 6". 6",10",12" Tier 1: 0-10,000 $1.007 Tier 2: 10.001.20,000 $2.129 ref 3: •20.000 _ S3.031 B.sure to review your April water bell to estimate how your Consumption will impact how much you will pay. 1e)Water use violations may result In Snag.Please be advised that during the Declared Phase III Water Shortage.Water Patrols will be chocking for violations and violations of water conservation measures listed under Phase I and Ill win result In citations and Roes as specified below: Reewentiet Water Users For the first violation.$60.00 L Fer the second violation.$100.00 .4. For the ern!violation.$200.00.along with the installation of a sow restricb at the customer's expense. rv. For the fourth violation.$200.00 plus tomanallon of water service. CpF�MefAgency Wear then ist violation,$1 For a. For the second violation.$300.00 For the third violation,$600.00 along with the Insapason eta flow rostrlctor at the customers expense. • w iv For the larch aeration$800.00 plus termination ation of wafer service. For a detailed description of Phase 111,including Mandatary Conservation measures,citallens.Anes,and appeal process,please visit the Azusa Light a wafer imbeds at atemmeistsabiLamIL or call our Drought Not Line at(826)112-8119. Water Shortage Declaration1,,iirhg";‘ AZUSA I r; , T , W A- r 9 Azusa Light & Water is issuing a Phase Ill Water Shortage Declaration for its entire service territory with a goal of reducing water usage by 20?e. It Is necessary that everyone begin to practice stringent water conservation. The following describes your mandatory responsibilities under the Phase Ill declaration for Commercial Water Customers located in the City of Azusa. Phase III—Effective May 1st, 2014 FINES& PENALTIES Lawn watering and landscape irrigation (Phase 1, II & 111) Given to businesses Monday and Friday—from 6 pm to 10 am 1st violation-5100 Phase"Rate' Phase lit Rates 2nd vielatien-5300 at the Chamber Tier t St.007/CCF 51.007/CCF Tier 2 St.sss/CCF 52.12:/CCF 3rd violation-5600 Tier a St..s3ICCF 53.031/CCF inTier Ouantitiel(CCF)eased on Meter Sizeplus flow restrietor Breakf ast May 201 4 515'-1" 1.5"-r 3'-4' to-n' 4th violation-5600 Tier 1 0-12 0-100 0-600 0-10,000 plus termination of Tier 2 13-36 101-200 601-1,200 10,001-20,000 water service Tier 3 >36 >200 >1,200 >20,000 The Following Mandatory Water Conservation Measures Shall Remain in Effect: (1)No excess run-off from any spiinhler or irrigation device. (2)Ah leaks shaft'be revoked within 4*hours. (3) No washine of Nsa rlstao+'surfaces such as sidewalks,walkways,driveways,parking lots and all other paved surfaces. (4)Washing of motor vehicles,trailers,boats and other types of equipment shall be done only with a hand hod bucket or a bole eau/mod with a positive shutoff nor (5)No refilling of fountains or ponds unless they are part of a recycling or redreulating system. (6)The fining or replenishment of swimming pools shall be permitted,but the property owner will be liable for higher water costs related to the Phase Ill rate structure. Azusa Light&Water (626)*12-5225 Monday through Thursday *Y I� 7 a.m.to 530 p.m. Fa-detailed description of Nktter Shortage conservation measures,citations,fines,and appeal process,pleae ON visit the Azusa Light&Water website at www.azusalw.com or,call our Drought Hotline at(626)$12-5119. AZUSA Z U S A LIG H ' 6t'WATER Water Shortage Declaration AZUSA. t. WA` :4 Azusa Light& Water is issuing a Phase Ill Water Shortage Declaration for its entire service territory with a goal of reducing water usage by 20%. It is necessary that everyone begin to practice stringent water conservation. The following describes your mandatory responsibilities under the Phase Ill declaration for Residential flyer given Residential Water Customers. Phase III—Effective May 1st, 2014 FINES& PENALTIES to AU S D students to Lawn watering and landscape irrigation (Phase I, II & only 2 days per week—from 6 pm to 6 am 1s!violation—$50 the following days: 2nd violation—S100 Even Street Address Numbers:Thursdays&Sundays take home i n May 2014 3rd violation—S200 Odd Street Address Numbers:Wednesdays&Saturdays plus flow restrictor Phase II Rates Phase III Rates 4th violatlon_S200 Tier 1(0-12 CCF) Sl.007/CCF $1.007/CCF plus termination of Tier 2(13-36 CCF) St.,53/CCF 52.123/CCF water service Tier 3(>36 CCF) Si.es3/CCF S3.c3i/CCF The Following Mandatory Water Conservation Measures Shall Remain in Effect: (1)No excess nm-off from any sprinkler or irrigation device. (2)All leaks sha//be repaired within a hours. (3) No washing of'hasdscape'surfaces such as sidewalks,walkways,driveways,parking lots and all other paved surfaces. (a)Washing of motor vehicles,trailers,boats and other types of equipment shall be done only with a hand-hold bucket or a hose eardsmod whir a nvsltiw shutoff sterile. (5)No refilling of fountains or ponds unless they are part of a recycling or recirculating system. (e)The filling or replenishment of swimming pools shall be permitted,but the property owner will he liable for higher water costs related to the Phase Ill rate structure. Azusa Light& ater (626)312-522S �► Monday Thursday 7 .nthrough to 330 p.m. For detailed descriptio,of urate-Shortage corseuntion mecstres citations,tines,aid appeal ices plecse visit the Az- usa Light&Water webste at wwwazusalw.com or,ace our Drought Hotline at(626)312-5113. 'Thi:is not an Azusa Unified School Di-inet sponsored actrory and this material has not been prepared at District expense. r, Weebly Watering AZLrsa Schedule Guide Use the following as a guide for setting your timers: 1. Using a rain gauge or open containers, determine how much water your sprinkler system is distributing in inches per hour. (c....ects.....t.ilh.& we.roro..sstt..di.. ter more d.tags if needed.) 2. Determine whether your lawn is a Warm-Season or Cool-Season Grass. s. Use the charts below to determine the required minutes per ween for your type of grass. Educational OS' 1.0' 1.1P 2.0' , OS' 1.0' IS' 2.0' .�®iiM0.— —MEM N . w . . mm = Magnets ®• ..gym®® 11117MINM1111171111INTNIIIN illf_7>•i1t�=MN=TIN man was MOO MEM III MEE=MEIN MUM=MI 111177IN m WIN NEM•®EM L i- �m®-; •—a— — I® um maw sow- -_ 'L - m NEM 111:1311 MEM©i.MEM NEM NEM=MN ®INTIM wag•Isom=Tim Num Err= .m.MEE111 MEM 11112:1111M NEM NEM IIMEEIN Divide the weekly minutes by the number of allowable days for the Drought Phase Level (Phase ill is 2 days). •1t.Au>au.Nn..B.ssnuda,Zoysia,Kikuyu sr Di.h.ssdr. "'rescues,Ryes,ReM sr K.nMs.hy Slue Assam Light&Water (sae)ets-sess ndey thr Meeugis Thursday `..► s s..n.N irae For detailed description of Water Shortage conservation measures,cRations,fines,and appeal process,piece*vhit the M Aana Light&Watrr w.bsRe at www.awsalw.00rn or,call our Drought Ms line et(sac)eta•ssts. § -.7:„.-:"..''''....,..i.:-'‘.. t 7- : 'T.---_. Ce) � z = 7.: . . _, , .tit CQ 2`^ • C • # _ • _ -#► - ;#v _ . ,.. V.:41'• Qf i ' i. 4 ; A it 2 • T` * ,r0 7/1 MI a as es p !fir E eV O 4p �, _p g i / .i 77. W a to aik " 0 .Y cfl _ �"'' E . s CZ i� �J C. ...go— (o .. f.. . .. 11..... Ztit clia � O = 9i E. co a ,, r go con 411C , i I ,.,''''',, ‘',...,k..1 1144%4.- _.° > O �' !� mss. cal ..Z"..! 0 AVO SS3aaan viii �� 1:23C = CQ , O tr. C3 ; ` . ice._ .C ` = '� ., O O t • ,� • �' O O � .1 � .) y '' = CZ a ,� _ y rt 0 � r ,�"` :No • UB-179 <W (1333 a N = §� i '' fac.. co ffr zi 1 ill i:r : I i I isc 4 V C/,� CSW iI!1ift S �iiu !.fells . III 1 61 ! �tIIIIIii ;!tI-,,,,„/- ---"•.- ta RE �° !II! 1 W /1 11 = s �__/ IN 111111 i 1 J L U x 4 , . , ,,, * 3 iiii -7--lia I VI, I 't"' i `)-1 46 I. 't,I 400 bv . 1 i 't - 3 1 Q: CW 14 rgis IT' 6 i 0 I „,e 11 V ! :! � S � s �141 . IIh a " � iii N�lilt -to i //----''' gla 5" 1111111115 :MLitt( I:- : lit a"e :3 II ' 1 0 v= 6 wag — ft P. 1 i 1 - - .. �R W1 1 o 11 I y ii III LIN L o °' o o' c in CU UB-180 Newspaper Ads 1 . SGV Tribune 5/21 -7/13: 16 ads/2x per week 2. San Gabriel Examiner 6/12-7/3 & 7/17-8/7 8 ads/once a week 3. Azusa Beacon 7/14-7/24 & 8/7-8/24 4 ads/once a week 4r ago 1 AZUSA LIGHT & WAT