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HomeMy WebLinkAboutE-03 Staff Report - Council HR Action Items RevisedCONSENT ITEM E-3 TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL VIA: SERGIO GONZALEZ, CITY MANAGER FROM: TALIKA M. JOHNSON, DIRECTOR OF FINANCE DATE: AUGUST 19, 2019 SUBJECT: HUMAN RESOURCES ACTION ITEMS BACKGROUND: On July 23, 2019 and August 13, 2019 the Personnel Board met and took action on several items. This action approves Personnel Action Requests reviewed and recommended by the Personnel Board. RECOMMENDATION: Staff recommends the City Council take the following actions: 1)Approve the following Personnel Action Requests in accordance with the City of Azusa Civil Service Rules and applicable Memorandum of Understanding(s). ANALYSIS: The Personnel Board reviewed the following recommendations of City Staff and approved the following actions in accordance with the City of Azusa Civil Service Rules Section(s) 4.2.4 Merit Salary Adjustments and 5.8.2 Regular Appointment Following Probationary Period: A. MERIT INCREASE(S) AND/OR REGULAR APPOINTMENT(S) DEPT NAME CLASSIFICATION TYPE OF ACTION / EFFECTIVE DATE RANGE/STEP BASE MO. A Public Works Michelle Feghali Administrative Technician Reg Appt./Merit Increase 06/30/2019 4174/05 $5,240.87 B Finance Adriana Garcia Purchasing Agent Reg Appt./Merit Increase 06/03/2019 5187/03 $5,833.38 C Finance Merci Rodriguez Payroll Specialist Merit Increase 03/19/2019 4179/03 $5,006.68 D Finance Helen Nsaidzeka Payroll Specialist Merit Increase 05/14/2019 4179/04 $5,245.71 REVISED SECTION G. APPROVED CITY COUNCIL 8/19/2019 Human Resources Action Items August 19, 2019 Page 2 B.PROMOTION(S) – The following promotional appointments have been requested by the appropriate Department Head pursuant to the Rules of the Civil Service System. DEPT NAME CLASSIFICATION TYPE OF ACTION / EFFECTIVE DATE RANGE/STEP BASE MO. E Utilities Joseph De La Torre Apprentice Line Mechanic Reg Appt./Merit Increase 07/02/2019 5204/02 $6,730.60 F Utilities Daniel Smith Senior Management Analyst Reg Appt./Merit Increase 07/28/2019 3306/05 $6,813.26 G Public Works David Ochoa Street Maintenance Worker III Merit Increase 07/09/2019 8174/05 $5,449.21 H Police Nicasio Covarrubias Police Sergeant Merit Increase 06/16/2019 3416/04 $9,934.10 I Police Rubia Rivas Police Officer Merit Increase 01/19/2019 6101/06 $8,268.52 J Police Bertha Parra Police Officer Corporal Merit Increase 02/23/2019 6106/06 $8,681.95 K Econ. & Comm. Development Carina Campos Economic Development Specialist Merit Increase 12/07/2018 4190/04 $5,826.33 L Public Works Christopher Gutierrez Facilities Maintenance Foreman Reg Appt./Merit Increase 06/17/2019 8184/05 $5,994.72 M Police Michael Munoz Police Officer Regular Appointment 07/15/2019 6101/05 $7,874.78 N Police Fernando Vasconcelos Police Sergeant Regular Appointment 06/03/2019 3416/02 $9,010.51 O Police Robert Landeros Police Lieutenant Regular Appointment 05/08/2019 3423/04 $11,855.34 P Library Jennifer Retana Senior Administrative Technician Merit Increase 07/01/2019 4179/04 $5,245.71 Q Library Melody Tehrani Librarian Merit Increase 07/31/2019 4175/04 $5,268.88 R Econ. & Comm. Development Brent Hale Senior Community Improvement Inspector Reg Appt./Merit Increase 8/11/2019 4172/03 $5,708.67 DEPARTMENT NAME CLASSIFICATION EFFECTIVE DATE RANGE/STEP BASE MO. Police Rocky Wenrick From: Police Sergeant To: Police Lieutenant 8/25/2019 3423/3 $11,290.80 Police Jorge Sandoval From: Police Sergeant To: Police Lieutenant 8/25/2019 3423/3 $11,290.80 Human Resources Action Items August 19, 2019 Page 3 C.NEW APPOINTMENT(S) – The following promotional appointments have been requested by the appropriate Department Head pursuant to the Rules of the Civil Service System. D. SEPARATION(S) – The following separations are submitted for informational purposes E.SALARY RANGE ADJUSTMENT(S): The Personnel Board reviewed the following recommendations of City Staff and approved the following actions in accordance with the City of Azusa Civil Service Rules Section 4.3 Salary Range Adjustments: F.RECLASSIFICATION(S): The following reclassifications have been requested by the respective Department Head and are being made in accordance with the City of Azusa Rules of the Civil Service System, Section 3.8. Reclassification. DEPARTMENT NAME CLASSIFICATION FROM/TO EFFECTIVE DATE RANGE/STEP BASE MO. SALARY Finance Ruby Toledo From: Accounts Payable Specialist To: Accounting Specialist, Senior 07/01/2019 4179/5 $5,496.69 Finance Naomi Narvaez From: Senior Administrative Technician To: Accounting Specialist, Senior 07/01/2019 4179/5 $5,496.69 Utilities Brandi Bommarito From: Customer Service Representative III To: Utility Billing Specialist 07/01/2019 5180/5 $6,065.68 DEPARTMENT NAME CLASSIFICATION EFFECTIVE DATE RANGE/STEP BASE MO. Police Luis Jaime Information Technology Analyst TBD - Pending Background Process 4188/5 $6,031.00 DEPARTMENT NAME CLASSIFICATION EFFECTIVE DATE Public Works Daniel Bobadilla Director of Public Works/City Engineer 07/16/2019 Utilities Emanuel Cardoso Water Production Operator II 07/20/2019 Human Resources Tanya Bragg Director of Human Resources and Risk Management 08/05/2019 DEPARTMENT NAME CLASSIFICATION EFFECTIVE DATE RANGE BASE MO. SALARY FROM/TO Finance Michelle Honis Assistant Director of Finance 7/1/2019 From: 3344/3 $7,448.44 To: 3213/3 $8,093.18 Human Resources Action Items August 19, 2019 Page 4 Utilities Eileen Ditsler From: Customer Service Representative III To: Utility Billing Specialist 07/01/2019 5180/5 $6,065.68 Utilities Christine Cusick From: Customer Service Representative III To: Utility Billing Specialist 07/01/2019 5180/5 $6,065.68 G.CLASS SPECIFICATION REVISON(S) – The following revisions have been reviewed and approved by respective bargaining units and are being proposed for job specifications revisions in order to meet updated business needs or to reflect actual job duties performed: CLASSIFICATION BARGAINING GROUP RANGE STEP 1 BASE MO. STEP 5 BASE MO. Environmental Programs Specialist AMMA 3204 $6,481.21 $7,874.24 Water Production Operator I, II, III IBEW Level I - 5178 $4,912.90 $5,971.67 Water Production Supervisor IBEW 5225 $7,788.34 $9,466.76 H.NEW CLASS SPECIFICATION(S) – The following job specifications have been reviewed and approved by respective bargaining units and are being proposed in order to meet business needs of the Department: CLASSIFICATION BARGAINING GROUP RANGE STEP 1 BASE MO. STEP 5 BASE MO. Environmental Programs Manager AMMA 3213 $7,340.28 $8,923.28 Community Resource Specialist ACEA 4158 $3,774.48 $4,502.75 Utility Billing Specialist IBEW 5180 $4,990.25 $6,065.68 Police Administrative Technician ACEA 4174 $4,351.71 $5,240.87 FISCAL IMPACT: There is no fiscal impact to the proposed HR action items as all proposed changes were approved with the FY 2019/20 Adopted Budget and/or are able to be absorbed with anticipated salary savings from the current year budget. Prepared by: Reviewed and Approved: Talika M. Johnson Sergio Gonzalez Director of Finance City Manager Attachments: 1)Environmental Programs Specialist Class Specification 2) Water Production Operator I, II, III Class Specification 3) Water Production Supervisor Class Specification 4) Environmental Programs Manager Class Specification 5)Community Resource Specialist Class Specification 6)Utility Billing Specialist Class Specification 7)Police Administrative Technician Class Specification Date Adopted: TBD Range: 3204 CITY OF AZUSA ENVIRONMENTAL PROGRAMS SPECIALIST DEFINITION Under general direction, develop, implement and manage environmental programs including customer energy and water efficiency, refuse and recycling, customer solar generation, and electric transportation. The Environmental Programs Specialist also manages customer communications and events, including the planning and preparation of a variety of printed material used to promote utility related energy and water conservation programs, customer outreach and marketing, enhanced communication with large commercial and industrial accounts, customer energy and water usage analyses and rate recommendations, newsletter and social media outreach, and program promotion at community events. This position is also required to perform other administrative and operational duties as assigned. ESSENTIAL FUNCTIONS Under direction of the Environmental Programs Manager, and working cooperatively with other Division Managers, research, plan, design, create, promote, monitor, and evaluate all customer electric/water conservation programs, solar PV programs, electric vehicle rate and infrastructure programs, and economic development. Provide professional account management services to large and mid-size commercial, governmental, institutional, or industrial customers, and other Key Customer Accounts; reviewing customer energy and/or water using systems and equipment; Develop and maintain customer-communications and information systems and tools; manage consumer issues related to energy and water conservation, water quality, and solid, organic, and hazardous waste recycling Develop and implement marketing strategies and programs; perform complex load, rate, segmentation and other analyses for individual customers or market segments; respond to inquiries, handle complaints and initiate action to resolve issues related to energy/water conservation, solar, low income, RD&D, renewable energy and other programs. Manage, direct, coordinate and exercise technical and functional supervision over the work of professional and support personnel. Report to executive management on key customer issues such as new construction projects, complex billing issues, water and power emergencies, water and electric rate analyses and the impact of a broad spectrum of issues on Azusa Light & Water customers, including local, State and Federal legislation, service and other Azusa Light & Water requirements, and the effect of energy price, reliability, and quality on business divisions Prepare and file environmental program compliance reports, including those for the Department of Energy, California Energy Commission, and California Air Resources Board to comply with the appropriate regulations, rules, laws, policies and procedures. Develop, prepare, and implement the annual Public Benefit Program and Refuse and Recycling budgets; recommend changes in policies and procedures; develop and implement unit goals, and objectives; performs training assessments and implements training programs and plans. Attachment 1 Environmental Programs Specialist Classification Specification Page 2 of 3 Administer the solid waste refuse and recycling contract, including the calculation of annual solid waste rates, presentation at public hearings of City Council, and supervision of service complaints; formulates and administers policies and programs to comply with the State’s recycling mandate; supervises staff administering used oil block grant, beverage container recycling grant, household hazardous waste roundup scheduling, and sharps disposal program; and prepare and file compliance reports with CalRecycle. CLASS CHARACTERISTICS This classification is a professional level administrative position requiring the ability to perform independently, consistent with the goals and within the operational guidelines of the Light & Water Department. Also, may be assigned specific administrative duties within a broad range of departmental operations. This position is FLSA exempt. QUALIFICATION GUIDELINES Education and /or Experience Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance; An ideal combination may include a Bachelor 's Degree from an accredited college/university in Engineering, Project Management, Business, Marketing, or a related field and five (5) years’ experience in the public utility field of which a minimum of three (3) years must be in a progressively responsible administrative or management position(s) in the Environmental/Energy Efficiency/Energy Management sectors. APPA Key Account Management (KAM) certification and AEE Energy Management Certification (CEM) is desirable. Knowledge and Skills Knowledge of the operational characteristics, services and activities of water and energy services programs; principles and practices of program development, administration and budget setting/adm inistration ; organizational and management practices as applies to the complex principles and practices of energy efficiency measures analysis, evaluation and verification; methods and techniques of supervision, training, motivation and performance evaluation; skill at using personal computer software and hardware; understanding of basic principles of contract law, contract development and accounting; Ability to communicate clearly and concisely, both orally and in writing; ability to research and prepare complex reports on a variety of subjects; ability to establish and maintain effective relationships with the City Council, staff, other departments, executive and other high level business contacts, key individuals within the community, the public in general and other entities and agencies; ability to organize and plan work with minimum supervision; represent the City at a variety of meetings; make recommendations regarding operations and contractual issues; understand, explain and apply policies and procedures; analyze unusual situations and resolve them through application of management principles and practices; develop comprehensive plans to meet future City needs/services. MARGINAL FUNCTIONS These are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability. Environmental Programs Specialist Classification Specification Page 3 of 3 SPECIAL REQUIREMENTS Possession of and ability to maintain a valid Class C California Drivers License and a satisfactory driving record. Environmental Conditions Work is performed primarily in a standard office setting; may be required to conduct work site visits which include possible exposure to potentially dangerous equipment, hazardous chemicals, and inclement weather; incumbents may be required to work extended hours including evenings and weekends from time-to-time. Physical Conditions Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Page 1 of 3 Date Adopted: 7/6/04 Date Revised: TBD Class Code: I-5178 II-5185 III-5255 CITY OF AZUSA WATER PRODUCTION OPERATOR I, II & III DEFINITION Under general supervision, performs a wide variety of tasks involved in monitoring, regulating, maintaining, and operating a surface water treatment plant; performs routine water quality sampling and adjusts chemicals to comply with Federal, State, and local regulations; operates and performs repairs and preventative maintenance on water treatment facilities, pumps, wells, controls, valves, chemical feed systems, telemetering and related equipment; performs related duties as required. CLASS CHARACTERISTICS Water Production Operator I: This is the entry level class in the water production operator class series. Incumbents are expected to advance to the higher level upon attainment of required experience, certificates, and ability to perform the full range of duties in the operation, maintenance and repair of the treatment plant, pumps, wells, and related equipment. Water Production Operator II: This is the journey level class in the water production operator class series. Incumbents are expected to perform assigned tasks without detailed instructions as to procedures to follow and must have considerable knowledge of the operation, maintenance and repair of the treatment plant, pumps, wells, potable water treatment plant facilities and basic laboratory equipment. Incumbents are also expected to assist in the supervision and training of less experienced staff. The W ater Production Operator class will be required to work rotating shifts which include holidays, weekends and on-call standby duties. Water Production Operator III: This is the advanced level class in the water production operator class series. This class may be filled by advancement from the journey level class or from the outside, provided that the minimum requirements are met for this position. This position requires the skills of the journey level position, plus additional experience and a higher level certification: Water treatment Operator Grade T3 Certificate and Water Distribution Operator Grade D3 Certificate both issued by the State Water Resources Control Board,. This position may serve in a supervisory capacity in absence of Water Production Supervisor. The Water Production Operator class will be required to work rotating shifts which include holidays, weekends and on-call standby duties. ESSENTIAL FUNCTIONS The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices. Operates, monitors, troubleshoots and maintains a surface water membrane filtration plant and appurtenant systems; including, the raw water intake, flash mix, pre-treatment, chemical feed, flocculation basin, sedimentation basin, membrane filters and finished water pumps. Monitors and operates telemetry and station levels either manually or by supervisory control and data acquisition (SCADA),to maintain adequate supply and storage at the treatment plant , wells, booster pumps, and pressure regulating stations Performs preventative maintenance on pumps, pump motor equipment, and potable water treatment plant equipment; inspects booster and well pumps, including checking for excessive noise, heat, or leaks; checks fluid levels on pumps; changes oil and packings at preset intervals. Installs and removes motors in wells and booster pumps; installs, repairs, and/or calibrates a variety of equipment at pump or well stations or potable water treatment facilities such as meters, pump Attachment 2 Water Production Operator I, II, III Classification Specification Page 2 of 3 assemblies, hydraulic regulator valves, turbidity units, and motor starting equipment. Performs general maintenance and repairs on water system structures, buildings and facilities, including the motor vehicle fleet. Maintains accurate records and collects daily readings of production, run time, power consumption, flows, and pressures at the treatment plant, groundwater wells, pump stations, booster stations and pressure regulating stations. Maintains records of lubrication, calibration, and maintenance performed to equipment and machinery. Performs daily data entry of operation readings and submits monthly operation and monitoring reports. Collects water samples at the treatment plant and distribution system using approved methods of collection and chain of custody. Responds to water quality complaints and inquiries from water users. Performs chemical and physical analysis on the potable water treatment processes before and after treatment to comply with all regulatory requirements. Interprets, calculates, and adjusts chemical feed rates to desired water quality standards. Evaluates chemical inventory and schedules deliveries. Responds to routine and emergency situations in restoring the operation, treatment and monitoring functions of the water system. MARGINAL FUNCTIONS These are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability. QUALIFICATIONS GUIDELINES Education and/or Experience Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Example combinations include: Water Production Operator I: Graduation from high school or equivalent and six months of experience performing maintenance work in the water field. Water Production Operator II: Education and experience equal to a Water Production Operator I, plus two years of experience in the operation, maintenance, and repair of potable water treatment facilities, motors, pumps, wells, and related equipment. Water Production Operator III: Education and experience equal to a Water Production Operator II, plus four years of experience in the operation, maintenance and repair of potable water treatment facilities, motors, pumps, wells and related equipment. Knowledge and Skills Water Production Operator I: Working knowledge of the materials and equipment used in the operation and maintenance of potable water treatment and distribution facilities, methods, practices, and equipment used in the construction, operation, maintenance, and repair of the water distribution system. Water Production Operator I, II, III Classification Specification Page 3 of 3 Water Production Operator II: Considerable knowledge of procedures, equipment, materials, and tools used in the operation, maintenance and repair of motors, pumps, compressors, electrical panels, automatic controls, valves, and other equipment; chlorinators and domestic water sampling techniques; mathematical principles related to the computation of flows and volumes in water treatment and distribution systems; safe work practices. Water Production Operator III: Advanced knowledge of procedures, equipment, materials, and tools used in the operation, maintenance, repair and replacement of potable water treatment facilities, motors, pumps, compressors, electrical panels, automatic controls, valves, and other equipment; chlorinators and domestic water sampling techniques; mathematical principles related to the computation of flows and volumes in water treatment and distribution systems; safe work practices. Ability to accurately read gauges and testing equipment; maintain records; follow oral and written directions; maintain, repair, service, and adjust mechanical equipment and to detect malfunctions in equipment; establish and maintain cooperative and respectful working relationships; inspect, operate, diagnose problems, and perform preventative maintenance and repair work on water treatment equipment, electric motors, pump panels, engines, pumps, compressors, valves, and related equipment; read and interpret charts and gauges; collect water samples; calculate water treatment chemical dosages, reservoir volumes, and water production; work safely; read and understand maps, blueprints and schematics. SPECIAL REQUIREMENTS Possession of a satisfactory driving record and a Class “B” California driver's license, or the ability to obtain a Class “B” license within the probationary period. Water Production Operator I: Possession of a Water Treatment Operator Grade TI Certificate issued by the State Water Resources Control Board. Water Production Operator II: Possession of both a Water Treatment Operator Grade T2 Certificate and Water Distribution Operator Grade D2 Certificate issued by the State Water Resources Control Board. Water Production Operator III: Possession of both a Water Treatment Operator Grade T3 Certificate and Water Distribution Operator Grade D3 Certificate issued by the State Water Resources Control Board. Environmental Conditions Work is performed throughout the City and at City water treatment plant facilities; incumbents may be exposed to dangerous machinery, extreme weather conditions, potential physical harm, and hazardous chemicals; incumbents may be required to work extended hours including evenings and weekends from time-to-time. Physical Conditions Primary function requires sitting, standing, and walking on uneven and slippery surfaces in the performance of daily duties. Occasionally this position may perform duties that require reaching, twisting, turning, kneeling, bending, stooping, squatting, crouching, grasping, crawling, and making repetitive hand movements above and below shoulder level. The position also requires both near and far vision when inspecting work and operating assigned equipment and acute hearing is required when providing phone and face-to-face service. The need to lift, carry, pull and push tools, supplies and other equipment weighing up to 50 pounds is also required. Page 1 of 3 Date Adopted: 7/6/04 Date Revised: TBD Range: 5225 CITY OF AZUSA WATER PRODUCTION SUPERVISOR DEFINITION Under general direction, supervises, assigns, reviews, and participates in the work of staff responsible for performing a variety of tasks associated with the operations, maintenance and repair municipal surface water treatment plan, wells, pumps, water quality, and related treatment processes. CLASS CHARACTERISTICS This class is characterized by its responsibility for supervising water production operators and the exercises daily supervision and coordination of work over assigned personnel. Incumbents provide supervision to journey level staff and may independently perform high technical and specialized duties at a level beyond that found at a journey level. This position is classified as the Chief Operator for the water system. ESSENTIAL FUNCTIONS The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices. Plans, coordinates, supervises, and inspects the work of those engaged in the repair, construction , maintenance and operations of the water treatment and production facilities including a potable water treatment plant, wells, pumps and controls; supervises and assists in the maintenance of a potable water treatment plant, wells and pumping equipment. Evaluates service needs and work methods; establishes and enforces operating and safety procedures. Estimates time and material costs; requisitions required supplies and equipment; evaluates and institutes changes in work methods and priorities; assists in budget development and monitors expenditures. Maintains records and writes a variety of reports and memos on work performed, materials and equipment utilization,; maintains daily, monthly, quarterly, and annual water production and water quality reports. Reviews and revises the Annual Consumer Confidence Report. Maintains records and writes reports necessary to satisfy state, federal and local regulatory agencies. Assists in the selection of subordinate employees; plans, organizes, and assigns work; conducts or directs staff training and development; reviews and evaluates employee performance; recommends disciplinary action. Coordinates work with other divisions, departments and sections; inspects work and directs efficient and effective operations. Monitors and assists in making minor tests and repairs to the telemetering system to ensure proper operation; reads and checks water production meters and gauges; collects water Attachment 3 Water Production Supervisor Classification Specification Page 2 of 3 samples and takes static readings to determine pumping levels. Responds to emergency situations; may work a regularly scheduled stand-by shift. Performs related duties as required. MARGINAL FUNCTIONS These are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability. QUALIFICATIONS GUIDELINES Education and/or Experience Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance Example combinations include graduation from high school or equivalent, supplemented by specialized training in the operation and maintenance of water treatment systems, water quality, water production and hydraulics and six years of progressively responsible experience including three years of supervisory experience in surface water treatment, including the construction and maintenance of water production facilities. Graduation from community college with an associate’s degree is highly desirable. Knowledge and Skills Considerable knowledge of methods, materials, and equipment used in the repair and maintenance of water production facilities; effective and efficient methods and procedures for scheduling and assigning work of water production personnel; safe operating procedures in the repair and maintenance of water treatment and production facilities; principles and techniques of organization, administration, budgeting and personnel management. Working knowledge of basic principles and practices of engineering related to water treatment and production facilities. Ability to communicate clearly and concisely, both orally and in writing; prepare reports and keep accurate records; analyze data and information and draw logical conclusions; select, train, supervise and evaluate employees; train personnel on unit activities, procedures and regulations; make decisions regarding operational and personnel functions; operate programs within allocated amounts; respond to emergency and problem situations in an effective manner; communicate effectively with a variety of personnel and establish/maintain effective harmonious and respectful working relationships; explain and apply policies and procedures; interpret and apply rules, regulations, legislation and policies; understand and follow verbal and written directions; use and care for a variety of tools, materials, and equipment common to the repair and maintenance of water production facilities; plan, assign and inspect the work of subordinates; allocate equipment, materials, and personnel in a cost effective manner; read and interpret blueprints and building plans, prepare cost estimates for time, materials and equipment; take meter readings and water samples; and work with vendors and contractors in a professional and ethical manner. SPECIAL REQUIREMENTS Possession of a satisfactory driving record and a Class “B” California driver's license or ability to obtain a Class “B” license during the probationary period. Possession of a Water Treatment Operator Grade T4 Certificate and Water Distribution Operator Grade D5 Certificate issued by the State Water Resources Control Board. Water Production Supervisor Classification Specification Page 3 of 3 Environmental Conditions Work is performed in a standard office setting and in the field; incumbents may be exposed to dangerous machinery, extreme weather conditions, potential physical harm, and hazardous chemicals; incumbents may be required to work extended hours including evenings and weekends. Physical Conditions Primary function requires sitting, standing, and walking on uneven and slippery surfaces in the performance of daily duties. Occasionally this position may perform duties that require reaching, twisting, turning, kneeling, bending, stooping, squatting, crouching, grasping, crawling, and making repetitive hand movements above and below shoulder level. The position also requires both near and far vision when inspecting work and operating assigned equipment and acute hearing is required when providing phone and face-to-face service. The need to lift, carry, pull and push tools, supplies and other equipment weighing up to 50 pounds is also required. Date Adopted: TBD Range: 3213 Page 1 of 3 CITY OF AZUSA ENVIRONMENTAL PROGRAMS MANAGER DEFINITION Under general direction, develops, implements, directs, and administers environmental programs, including customer energy and water efficiency, refuse and recycling, customer solar generation, and electric transportation. The Environmental Programs Manager also manages customer communications, including the planning and preparation of a variety of printed material used to promote utility related energy and water conservation programs, customer outreach and marketing, enhanced communication with large commercial and industrial accounts, customer energy and water usage analyses and rate recommendations, newsletter and social media outreach, and program promotion at community events. This position is also required to administer the City’s Exclusive Franchise Agreement for Refuse Collection and Recycling Services, oversee and supervise the implementation of various environmental and refuse service complaints. This position is also required to perform other administrative and operational duties as assigned. ESSENTIAL FUNCTIONS Under direction of the Director of Utilities, and working cooperatively with other Division Managers, research, plan, design, create, promote, monitor, and evaluate all customer electric/water conservation programs, solar PV programs, electric vehicle rate and infrastructure programs, and economic development. Provide professional account management services to large and mid-size commercial, governmental, institutional, or industrial customers, and other Key Customer Accounts; reviewing customer energy and/or water using systems and equipment; Develop and maintain customer-communications and information systems and tools; manage consumer issues related to energy and water conservation, water quality, and solid, organic, and hazardous waste recycling Develop and implement marketing strategies and programs; perform complex load, rate, segmentation and other analyses for individual customers or market segments; respond to inquiries, handle complaints and initiate action to resolve issues related to energy/water conservation, solar, low income, RD&D, renewable energy and other programs. Supervise the planning and preparation of a variety of printed material used to promote utility related energy and water conservation programs. Manage, direct, coordinate and exercise technical and functional supervision over the work of professional and support personnel. Report to executive management on key customer issues such as new construction projects, complex billing issues, water and power emergencies, water and electric rate analyses and the impact of a broad spectrum of issues on Azusa Light & Water customers, including local, State and Federal legislation, service and other Azusa Light & Water requirements, and the effect of energy price, reliability, and quality on business divisions Attachment 4 Environmental Programs Manager Classification Specification Prepare and file environmental program compliance reports, including those for the Department of Energy, California Energy Commission, and California Air Resources Board to comply with the appropriate regulations, rules, laws, policies and procedures. Develop, prepare, and implement the annual Public Benefit Program and Refuse and Recycling budgets; recommend changes in policies and procedures; develop and implement unit goals, and objectives; performs training assessments and implements training programs and plans. Administer the solid waste refuse and recycling contract, including the calculation of annual solid waste rates, presentation at public hearings of City Council, and supervision of service complaints; formulates and administers policies and programs to comply with the State’s recycling mandate; supervises staff administering used oil block grant, beverage container recycling grant, household hazardous waste roundup scheduling, and sharps disposal program; and prepare and file compliance reports with CalRecycle. CLASS CHARACTERISTICS The Environmental Programs Manager position reports directly to the Director of Utilities and is responsible for managing utility and environmental programs of the Light & Water Department. This position may also be assigned other specific administrative duties within a broad range of departmental operations. This position is FLSA exempt. QUALIFICATION GUIDELINES Education and /or Experience Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance; an ideal combination may include a Bachelor’s Degree from an accredited college/university in Engineering, Project Management, Business, Marketing, or a related field, seven (7) years of experience in the public utility field of which a minimum of five (5) years must be in a progressively responsible administrative or management position(s) in the Energy Efficiency/Energy Management sectors conducting conservation audits; analyzing, planning, designing or marketing of energy efficiency programs or rate applications for commercial and industrial establishments; evaluating the effectiveness of existing energy and water related products, programs and services for residential and nonresidential customers; analyzing the potential for new energy and water related products, programs and services for residential and non-residential customers; or analyzing detailed customer service information and market intelligence information and competitors. Conservation practices related to the efficient use of electrical energy and water for businesses, commercial and industrial establishments, and residences; marketing, communications, customer service and account management practices; building systems and operations and maintenance practices, relative to the use of energy and water; water quality issues related to consumer health and safety, and common methods of in-home water treatment; safety principles and practices; Techniques of training, instructing, and evaluating subordinate work performance; techniques for counseling, disciplining, and motivating subordinate personnel; procedures for grievance handling; the organization and policies of the Light & Water Department; City ordinances and Federal and State regulations and statutes governing electrical energy and water conservation; Memoranda of Understanding as they apply to subordinate personnel; and City personnel rules, policies, and procedures. Environmental Programs Manager Classification Specification Knowledge and Skills Knowledge of the operational characteristics, services and activities of an energy services program; principles and practices of program development, administration and budget setting/administration; organizational and management practices as applies to the complex principles and practices of energy efficiency measures analysis, evaluation and verification; methods and techniques of supervision, training, motivation and performance evaluation; skill at using personal computer software and hardware; understanding of basic principles of contract law, contract development and accounting; ability to communicate clearly and concisely, both orally and in writing; ability to research and prepare complex reports on a variety of subjects; ability to establish and maintain effective relationships with the City Council, staff, other departments, executive and other high level business contacts, key individuals within the community, the public in general and other entities and agencies; ability to organize and plan work with minimum supervision; represent the City at a variety of meetings; make recommendations regarding operations and contractual issues; understand, explain and apply policies and procedures; analyze unusual situations and resolve them through application of management principles and practices; develop comprehensive plans to meet future City needs/services. Ability to communicate orally and effectively with individuals and before public groups; exercise sound judgment; establish effective working relationships with a variety of individuals including managers, subordinates, customers, and representatives of other agencies; provide leadership for professional, technical and/or clerical employees engaged in related work; assist in rate, financial analyses, and business case development; maintain records and prepare clear and accurate narrative and technical reports; plan and conduct meetings and training sessions; maintain a work environment to enhance both employee morale and productivity; and apply sound supervisory principles and techniques. MARGINAL FUNCTIONS These are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability. SPECIAL REQUIREMENTS Possession of or the ability to obtain a Class C California Driver’s License and a satisfactory driving record. APPA Key Account Management (KAM) certification, AEE Energy Management Certification (CEM) and Master’s Degree are desirable. Environmental Conditions Work is performed primarily in a standard office setting; may be required to conduct work site visits which include possible exposure to potentially dangerous equipment, hazardous chemicals, and inclement weather; incumbents may be required to work extended hours including evenings and weekends from time-to-time. Physical Conditions Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Adopted: TBD Range: 4158 CITY OF AZUSA COMMUNITY RESOURCE SPECIALIST DEFINITION Reporting to the Director of Information Technology and Library Services, this position in the City Library is responsible for assisting patrons with locating community resources, to include social service providers and government agencies. Maintains accurate data and program records. See Essential Functions below for further detail. ESSENTIAL FUNCTIONS The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices. Assists Library patrons, both on person and via telephone and email, seeking access to social service programs; conducts follow-ups to ensure patrons were connecting with health, housing, education, employment and other social services to aid in improving quality of life. Maintains and updates accurate referral and resource records and data. Assists in the administration of any program participation assessments. Researches local community groups and government agencies. Participates in program planning and evaluation. Conducts outreach to members of the community through social service resource fairs and similar events. Performs related duties as required. CLASS CHARACTERISTICS This single position class receives general supervision from the Director of Information Technology and Library Services and has no supervisory responsibilities. QUALIFICATION GUIDELINES Education and/or Experience Graduation from an accredited college or university with a Bachelor’s degree in behavioral science or related field is required, plus experience that has provided the knowledge, skills, and abilities necessary for acceptable job performance as determined by the City. Experience in Case Management is desirable. Bilingual in Spanish is highly desirable. Knowledge and Skills Knowledge of local community resources; social services providers, programs and government agencies, especially in the areas of employment, housing, health and education;; record keeping principles, practices, and methods; strong research skills; office procedures, methods, and equipment including skill in using desktop software applications such as word processing, spreadsheets, and overhead presentations; a passion for helping people improve their lives; and excellent oral and written communication skills. Attachment 5 Page 2 of 2 Community Resource Specialist Classification Specification The ability to work independently; work with diverse people from a variety of culture and backgrounds; establish and maintain effective working relationships; conduct research and compile data; and communicate clearly both verbally and in writing. Ability to work independently; work with diverse people from a variety of culture and backgrounds; establish and maintain effective working relationships; conduct research and compile data; communicate clearly both verbally and in writing. MARGINAL FUNCTIONS These are position functions which may be changed, deleted, or reassigned to accommodate an individual with a disability. SPECIAL REQUIREMENTS Possession of and ability to maintain a valid Class C California Driver’s License and a satisfactory driving record may be required. Environmental Conditions Work is performed primarily in a library setting; incumbents may be required to work extended hours including evenings and weekends from time-to-time. Physical Conditions Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Page 3 of 2 Community Resource Specialist Classification Specification Page 1 of 3 Date Adopted: TBD Range: 5180 CITY OF AZUSA UTILITY BILLING SPECIALIST DEFINITION Under general supervision, performs complex utility billing and customer service functions, including the management of automated metering infrastructure data, residential and commercial billing, solar energy billing, electric vehicle billing, dealing with difficult customer inquiries and issues. The position also coordinates closely with management, administration and field staff in the execution of their duties. Performs a wide variety of public assistance, work order processing, clerical accounting activities for utility customers; prepares and reviews billing information; receives and documents payments; performs related duties as required and assigned. ESSENTIAL FUNCTIONS The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices. Answers customer questions and resolves complaints and problems related to the utility billing process; receives payments for City services such as water and power; processes appropriate forms/records. Posts payments to accounts; computes water and electric bills for opening and closing accounts; prepares forms for field and office staff on changes of service; inputs data into computer. Performs complex utility billing and customer service functions, including the management of automated metering infrastructure data, residential and commercial billing, solar energy billing, electric vehicle billing. Calculates special bills according to utility rules and regulations and established procedures; assembles information regarding delinquent accounts; makes special arrangements for payment of utility billings for hardship cases within specific guidelines or refers to collection agency; and performs analyses/audits of data to ensure accuracy of billing. Prepares monthly and bi-monthly utility bills and other related bills and notices including final bills, past due notices, 48-hour shut-off warning notices, and shut- offs. Processes new or cancelled accounts, meter changes, or other similar utility billing activities as required. Serves as key liaison with outside billing vendors to ensure that billings are accurate and are processed expeditiously. Receives and responds to staff and customer queries on billings, meter readings and other customer service issues. Researches, interprets, and analyzes account history to resolve billing questions on meter readings. Coordinates closely with Utility field staff in managing customer service cross- functional tasks (including meter reading) in order to accommodate scheduling and to maximize staff efficiency. Remotely reads automated water and electric meters in order to perform audits of billing and customer use. Handles customer questions and/or complaints in an efficient and friendly manner. Resolves problems requiring immediate attention, and verifies that underlying systematic or process issues have been addressed. Prepares month-end closing and adjustment entries; account reconciliations; month-end reporting, as required. Creates and reviews audit reports to troubleshoot and resolve billing or meter reading issues. Serves as an expert in designing and developing reports and analyses for Utility staff, particularly in the utility billing area, utilizing report writing tools such as the utility billing software query language, SQL, and or/other report writers such as Cognos. Attachment 6 Utility Billing Specialist Classification Specification Page 2 of 3 Compiles reports and necessary documents, spreadsheets, historical data, billing account statements and other information to respond to staff and customer inquiries, as required. Prepares a monthly reporting package of key statistical data for Utility management as required. Researches records to correct errors in billings; makes credit adjustments and refunds; maintains related water and electric accounts. Performs a variety of administrative tasks such as composing correspondence to customers utilizing proper English, grammar, spelling and punctuation; sorting and distributing mail; preparing bills for mail outs and typing a variety of forms and letters accurately. Assists others involved in related activity; assists in training key personnel on the utility billing process. Perform related duties as required. CLASS CHARACTERISTICS The Utility Billing Specialist is the advanced journey level class in the Consumer Services Division’s Customer Service group requiring prior advanced level customer service experience. Incumbents of this class are typically assigned the more complex and difficult billing and customer service problems, are expected to work more independently and to assume higher responsibility for researching customer accounts. QUALIFICATIONS GUIDELINES Education and/or Experience Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Example combinations include an Associate’s Degree in accounting, business, or systems/IT/engineering or 2 years of college level accounting or business coursework and 3 years of experience in a billing/accounts receivable/customer service environment with increased responsibility. Enterprise accounting/utility billing customer information system Cognos and/or SQL report writing and experience in a public utility/agency in a customer service role and/or meter reading exposure is highly desirable. Knowledge and Skills Considerable knowledge of City policies, Utility rules and regulations and procedures involved in the preparation and processing of fiscal records and billing methods; procedures, methods, and office equipment used in financial transactions and record keeping. Proficient in Microsoft Office Suite with an emphasis in Microsoft Excel. Knowledge of public contact and telephone contact; modern office procedures and methods. Ability to communicate clearly and concisely, both orally and in writing; write reports and keep accurate records; analyze data and draw logical conclusions; accurately count, record and balance cash transactions and other monies received; communicate effectively with a variety of personnel and establish/maintain effective working relationships; explain and apply policies and procedures; interpret and apply rules, regulations, procedures and policies; understand and follow verbal and written directions; evaluated customer problems/concerns and work independently to resolve them; work in a Customer Service role; perform mathematical computations; operate a computer accurately and use a variety of computer software; operate a compute accurately and use a variety of computer software; operate a cash register, calculator and other common office machines; perform clerical accounting work skillfully and accurately; resolve customer service problems effectively and tactfully. Utility Billing Specialist Classification Specification Page 3 of 3 MARGINAL FUNCTIONS These are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability. Environmental Conditions Work is performed primarily in a standard office setting; incumbents may be required to work extended hours including evenings and weekends from time-to-time. Physical Conditions Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight up to 20lbs; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Date Adopted: TBD Range Number: 4174 CITY OF AZUSA POLICE ADMINISTRATIVE TECHNICIAN DEFINITION Under general supervision, performs a variety of responsible and confidential technical and administrative secretarial work in support to the Chief of Police and command staff; participates in technical work characteristic of the department; and performs related duties as required. CLASS CHARACTERISTICS This class is distinguished from other secretarial/clerical classifications by the latter’s responsibility to perform technical and administrative support work for the department head. This classification is characterized by the highly confidential and sensitive nature of the information with which the incumbent routinely comes in contact. While duties of this position are primarily secretarial/clerical in nature, technical task are often performed in response to fluctuating department needs. ESSENTIAL FUNCTIONS These functions may not be present in all positions in this classification. When a position is to be filled, the essential functions will be noted in the announcement of position availability. Provides direct and confidential administrative secretarial support to Chief of Police, command staff, and other staff members as required; maintains calendar of appointments; receives visitors, ascertains reason for visit and notifies appropriate party; prepares correspondence often working from notes or directions as to objective to be achieved; reviews incoming correspondence and routes in accordance with standard procedures. Responds to inquires from the public, City staff, City Manager, and City Council regarding departmental programs, procedures, activities, and other matters, which require an in-depth knowledge of the department. Establishes and/or maintains files on departmental activities; researches files to obtain information requested by departmental staff or necessary to the preparation of reports or conduct of other office business. Handles administrative tasks associated with sub-components of departmental programs; establishes and carries out record keeping procedures; develops and/or obtains forms and documents; interfaces with other City staff and outside agencies in obtaining information and coordinating activities. May prepare items for City Council, Commission/agency agendas; types staff reports; may attend and take minutes at staff and other meetings where matters handled by the Police Department are being discussed. Assists in the duties of the department accounting function to maintain department expense journals, post expenditures and receipts; assist in monitoring expenses and/or revenues relative to budget, and in budget preparation; may prepare invoices for payment or for services rendered; may handle petty cash. Performs a variety of clerical tasks including typing, proofreading, filing, editing, office machine operation, including word processing or operation of other automated systems; sorts, files, prepares, and/or processes a variety of documents and records, including time sheets, personnel and purchasing forms, and claim vouchers according to established procedures; makes travel and meeting arrangements. Assists the Department Head with a variety of administrative tasks using discretion and independent judgment in accordance with general direction; conducts research and provides recommendations Attachment 7 Police Administrative Technician Class Specification Page 2 regarding project activity. Assists and/or directs others in the performance of related tasks; may supervise, train and evaluate subordinates. MARGINAL FUNCTIONS These are position functions that may be changed, deleted or reassigned to accommodate and individual with a disability. QUALIFICATIONS GUIDELINES Education and/or Experience Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Example combinations include graduation from high school or GED equivalent including supplemental course work in business practices and/or accounting and three (3) years of experience in a position responsible for administrative support. Work experience in a law enforcement agency or similar environment is highly desirable. Knowledge and Skill Levels Considerable knowledge of related secretarial and general office methods and techniques including office equipment operations; fiscal record keeping; records processing and maintenance procedures and systems; preparation of complicated documents requiring specialized and/or statistical typing. Working knowledge of the basic functions and organization of City government. Skill in the operation of a computer and use of a variety of computer software; type and transcribe dictation; use correct English grammar, punctuation and spelling; alphabetize or numerically/chronologically sort materials. Ability to communicate clearly and concisely, both orally and in writing; write reports and keep accurate records; analyze data and situations carefully and adopt effective courses of action/draw sound conclusions; understand the operation of the City, Police Department and outside agencies; compose accurate correspondence with minimal direction and/or independently; communicate effectively with a variety of personnel and establish/maintain effective working relationships; explain and apply policies and procedures; interpret and apply rules, regulations, legislation and policies; understand and follow verbal and written directions; work independently; type accurately; compile and maintain complex records and files; edit documents for correct English grammar, punctuation, and spelling; supervise, train and evaluate subordinates; maintain confidentiality of records and sensitive information, using tact. Special Requirement Due to the highly confidential and sensitive nature of this position, candidates will be required to undergo and successfully complete thorough background and polygraph examination in addition to the standard pre-employment examination processing. Possession of or ability to obtain and successfully maintain a Class C California Driver’s License and a satisfactory driving record. Environmental Conditions Work is performed primarily in a standard office setting; incumbents may be required to work extended hours including evenings and weekends from time-to-time. Physical Conditions Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.