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HomeMy WebLinkAboutE-15 Staff Report - PSA Scientia Consulting GroupCONSENT ITEM E-15 TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL VIA: SERGIO GONZALEZ, CITY MANAGER FROM: MIKE BERTELSEN, CHIEF OF POLICE DATE: SEPTEMBER 20, 2021 SUBJECT: REQUEST TO APPROVE A PROFESSIONAL SERVICES AGREEMENT WITH SCIENTIA CONSULTING GROUP BACKGROUND: The City of Azusa Police Department requires additional Information Technology support to supplement the staff supporting the Department. The City’s primary interest is to ensure the Police Department’s Information Technology Infrastructure remains secure. The proposed action approves a Professional Services agreement in a not-to-exceed amount of $85,550. RECOMMENDATION: Staff recommends the City Council take the following action: 1) Approve Professional Services Agreement with Scientia Consulting Group in a not to exceed annual amount to $85,550; and authorize the City Manager to execute a contract, in a form acceptable to the City Attorney, on behalf of the City; and waive the competitive bidding process as authorized under Azusa Municipal Code Section 2-517(38) – Computers, Computer Components and Services; and approve any necessary budget amendments and adjust the current fiscal year budget accordingly. ANALYSIS: Scientia Consulting Group was established in 2006 and specializes in the providing municipal Information Technology services to clients in the Los Angeles and Orange County regions. Scientia understands the intricacies of local government agencies and has the expertise in hardware and desktop support, network administration, server administration, applications, data backup management and security protocols. Scientia’s current municipal clients include City of Laguna Beach, West Cities Police Communications, Alhambra Police Department, West Covina Police Department, City of Arcadia and City of La Verne amongst others. APPROVED CITY COUNCIL 9/20/2021 PSA – Scientia Consulting Group September 20, 2021 Page 2 Information Technology support is a critical segment of the Police Department’s infrastructure. For the past six months, Scientia Consulting Group has been providing consulting services to help rebuild, maintain, and improve Azusa PD computer systems and security infrastructure. The Police Department requires ongoing assistance to accomplish PD specific operations and high priority projects. FISCAL IMPACT: Upon Council approval of the recommended actions, staff will prepare a Fiscal Year 2021/22 budget amendment in the amount $85,550 under account 10-20-941-000-6399, resulting in a reduction of General Fund reserves. Prepared by: Reviewed and Approved: Michael Bertelsen Sergio Gonzalez Chief of Police City Manager Fiscal Impact Reviewed by: Talika M. Johnson Director of Administrative Services Attachment: 1) Professional Services Agreement with Scientia Consulting Group © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Scientia Est Potentia - Knowledge is Power City of Azusa Police Department For INFORMATION TECHNOLOGY SUPPORT SERVICES Submitted by: Phil Danie (Phil@Scientiacg.com) Scientia Consulting Group, Inc. 4368 East La Palma Avenue Anaheim, CA 92807 (877) 444-3108 August 2021 Attachment 1 CITY OF AZUSA POLICE DEPARTMENT IT PROPOSAL © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Page 2 of 16 August 26, 2021 City of Azusa Police Department Attn: Captain Landeros Regarding: Information Technology Support Services 725 N. Alameda Avenue Azusa, CA 91702 Captain Landeros: On behalf of Scientia Consulting Group, I would like to take this opportunity to thank you for allowing us to present you with a proposal to provide Information Technology Support Services for the City of Azusa Police Department. This proposal intends to describe a concise service offering that will enable APD to gain a thorough understanding of the capabilities of Scientia Consulting Group. This response includes our goal to provide requisite IT services capable of meeting existing, future, and third-party technologies supporting the mission of the City of Azusa Police Department. At Scientia Consulting Group, we are committed to providing the best comprehensive suite of services to our clients with honest, ethical, and practical recommendations. We guarantee this proposal will remain valid for a period of 90 days from the date of submittal. If we can be of further assistance to you, or you have follow-up questions, please don’t hesitate to contact me. Thank you again for your time, and please know the Scientia Consulting Group looks forward to a partnership with the City of Azusa Police Department. Sincerely, Phil Danie Chief Executive Officer Scientia Consulting Group 4368 East La Palma Avenue Anaheim, CA 92807 (877) 444-3108 CITY OF AZUSA POLICE DEPARTMENT IT PROPOSAL © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Page 3 of 16 Table of Content Proposal Section 1: Introduction & Company Profile ................................................................... 4 Proposal Section 2: Qualifications ................................................................................................ 5 Proposal Section 3: Past Performance Narratives & References ................................................. 7 Proposal Section 4: Work Plan .................................................................................................... 12 Proposal Section 5: Proposal Costs and Rates ............................................................................ 16 Contact Sheet .............................................................................................................................. 17 CITY OF AZUSA POLICE DEPARTMENT IT PROPOSAL © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Page 4 of 16 Proposal Section 1: Introduction & Company Profile Scientia Consulting Group (SCG), founded in 2006, is an Orange County-headquartered corporation located in Anaheim, California. We provide professional Information Technology (IT) services to neighboring Los Angeles and Orange County municipal entities. We understand City government purchasing regulations and the resources needed to provide full-service IT support to municipalities. We are on call 24-hours a day, 7-days a week, and our organization is committed to providing the outstanding services expected by our clients. Services provided range from routine O&M to specialized planning and management of mission-critical functions and data-center operations. The scope of staffing levels range from supplemented IT support, wherein SCG provides part-time/full-time consultants to supplement municipal IT staff as needed, to full service IT support, wherein SCG provides full-time consultants to lead IT operations. For special projects, SCG can supplement city IT staff with highly skilled engineers (networking, database management, project management, software development) as required. In either scenario, SCG maintains permanent staff as needed to guarantee service level agreements in place with our clients, and we have a list of proven sub-contractors on hand when needed for larger and short-term engagements. Because we focus on the public sector, we maintain a thorough understanding of rules, regulations, and governances specifically in place for Public Safety. Our municipal clients trust us with highly sensitive data, and as technology professionals it is our responsibility to ensure our client’s infrastructure, endpoints, and platforms are maintained and managed according to State and Federal (Department of Justice) standards. All SCG IT employees have been working in the public sector for many years, all are fully vetted and backgrounded, and those identified to manage this project have held leadership positions within municipalities or federal institutions. We pride ourselves on building long-term relationships with public sector management and take our role as technology experts seriously. We maintain proficiency on commonly used platforms and services, and keep current with technology trends without losing sight of operational functionality. Within our response we have highlighted services we provide to similar sized municipalities along with examples of innovations we have found to improve the functionality, quality of experience, and efficiency of internal and external users, community and visitors. We would appreciate an opportunity to meet with leadership at the City of Azusa Police Department, to further present some of the team from Scientia Consulting Group, and to answer in detail any specific questions you might have regarding this proposal, any of the services we provide. CITY OF AZUSA POLICE DEPARTMENT IT PROPOSAL © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Page 5 of 16 Proposal Section 2: Qualifications Proposed Staffing and Project Organization SCG will dedicate an account manager to the City of Azusa Police Department, who will coordinate the various aspects of the IT services and assessment. The proposed account manager has managed similar projects for other municipal clients. In support of the account manager will be additional SCG IT professionals, with specific expertise in information security, data stability and disaster recovery, organizational management of technology services, deployment and scalability of licensed software and hardware/software and infrastructure support. Experience SCG derives experience from working as IT specialists in the public sector for the past 17 years. Over that time, our municipal clients have engaged SCG to provide on-site and remote IT support services and to conduct law enforcement technology plans. SCG has developed short and long-range project plans and provided valuable insight into budgeting and procurement. By example, SCG has produced multi-year IT master plans for the City of Alhambra, West Covina Police Department, and Laguna Beach Police Department. Refer to past performance narratives of relevant work performed for similar organizations. Education and Credentials The educational backgrounds of key personnel assigned to this project include, at a minimum, undergraduate degrees from accredited institutions. The professional and relevant experience of key personnel ranges from five to over twenty years of municipal technology support. Select personnel who possess and maintain industry certifications from Microsoft, CompTIA, and the International Information Systems Security Certification Consortium (ISC2). Additionally, personnel maintain professional affiliations with local and national-level public safety organizations. Detailed professional biographies are available upon request. In general, each SCG IT professional has experience related to municipal government operations. Our experience also encompasses large-scale project management, deployments of organizational hardware/software solutions meeting enterprise needs (CAD/RMS/mobile), managing single site/multi-site networking and switching infrastructure (experience with CJIS/DOJ policies/standards), and troubleshooting and daily maintenance for end-user productivity. SCG is a California Corporation licensed and insured to provide professional services to municipalities within the State of California. We also are proud of our employee onboarding process, which includes a full (civilian law enforcement) background check, which is necessary as SCG manages secure, non-public data for many public safety entities throughout Southern California. CITY OF AZUSA POLICE DEPARTMENT IT PROPOSAL © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Page 6 of 16 Key personnel at SCG SCG Technology/Security: Phil Danie – Responsible for the technical review of current infrastructure, hardware/software platforms, backbone, performance, operational stability, and disaster recovery. SCG Information Security: Jason Hennessey – Responsible for the technical review and documentation of information security (INFOSEC) practices, procedures, and policies. Former Information System Security Officer for DEA. Key personnel statement The key SCG personnel identified above will be available to participate and add respective value, to the City of Azusa Police Department throughout the course of the engagement. Name: Phil Danie Responsibilities: Chief Executive Officer of SCG, Director of Engineering, Lead Technical Resource. Qualifications/Bio: Mr. Danie has been involved in Orange County Public Safety technology since 2000 when he worked as a technical resource for the Orange County Sheriff Department. He is the principal of several Orange County technology businesses, specializing in Information Technology Management, Software engineering and development, and Technology Consulting. Name: Jason Hennessey Responsibilities: Technical platform and security lead, supervisor of contract IT personnel, with special emphasis on information security matters. Qualifications/Bio: Mr. Hennessey’s professional background includes 20 years of computer system management for privately-held firms, publicly-held Fortune 500 & 100 firms, and the United States Government. Mr. Hennessey holds a Bachelor of Science degree in Computer Information Systems, the globally recognized CISSP® (Certified Information Systems Security Professional) credential, industry certifications from Microsoft® and CompTIA®. Before joining SCG, Mr. Hennessey served as an Information System Security Officer (ISSO) for the United States Drug Enforcement Administration (DEA) where he managed the information security program for the DEA’s El Paso Intelligence Center. Having spent more than ten years supporting the public sector, Mr. Hennessey maintains an active security clearance and has completed numerous training sessions regarding information security governance, common government/workplace policies, and anti-discrimination practices. Subcontractors SCG does not intend to commission sub-contractors to provide IT services to APD. Any deviation from this will be coordinated with the City in advance. CITY OF AZUSA POLICE DEPARTMENT IT PROPOSAL © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Page 7 of 16 Proposal Section 3: Past Performance Narratives & References SCG provides a comprehensive suite of IT management services to municipalities within California and Texas. The scope of services provided ranges from routine O&M to specialized planning and management of mission-critical functions and data-center operations. The scope of staffing levels range from supplemented IT support, wherein SCG provides part- time/full-time consultants to supplement municipal IT staff as needed, to full service IT support, wherein SCG provides full-time consultants to lead IT operations. SCG is a leader in IT project management with a demonstrated history of providing quality solutions within time and budgetary constraints, as detailed in the performance narratives below. City of Laguna Beach | 2007 - Present SCG provides annual IT support for the Police Department, Fire Department, and Marine Safety. A sampling of projects includes CAD/RMS system deployment, dispatch center remodel, 911 phone system replacement, Emergency Operations Center setup, network infrastructure upgrades, computer deployments, and mobile video system replacement. One notable project was an extensive Citywide closed-circuit video surveillance solution utilizing secure WiFi and fixed network assets, with all feeds channeled to a highly responsive back-end storage and retrieval solution. The result provides the local police and fire departments with high definition, pan-tilt-zoom (PTZ) cameras with the ability to monitor, record, and provide video evidence for the downtown and rural fire hazard areas around the City perimeter. West Cities Police Communications (West-Comm) | 2007 – Present SCG is the project manager, technology implementation team, and IT support services provider for a multi-year project at West-Comm, a Joint Powers Authority (JPA) in Orange County servicing the Cities of Cypress, Los Alamitos, and Seal Beach. West-Comm, with the assistance of SCG, replaced the CAD/RMS and Mobile software used by the JPA and the three City entities. In addition to managing the relationship between the JPA members and the external vendors involved, SCG is responsible for the design, implementation, and support of a replacement backbone data communications platform. This project includes the use of a Multiprotocol Label Switching (MPLS) network connecting numerous sites, management of client endpoints, and management of infrastructure devices to include switches, routers, and firewalls. City of Los Alamitos | 2011 - Present SCG provides annual IT support for all City departments. A sampling of projects includes CAD/RMS installation, configuration, and deployment; city-wide WIFI deployment, migration from physical to virtualized server environment; implemented Veeam virtual backup solution; Dell EqualLogic and EMC SAN implementation; LaserFiche deployment; VOIP implementation; emergency operations center (EOC) upgrades; Incode finance software upgrades; migration to Exchange Online. CITY OF AZUSA POLICE DEPARTMENT IT PROPOSAL © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Page 8 of 16 City of Alhambra | 2012 - Present SCG provides annual IT support for all City departments. A sampling of Police Department projects includes SCG’s conversion of desktop computers to a virtual desktop infrastructure (VDI), configuration and management of the virtualized server environment on VMware platforms, migration from on-premises Microsoft Exchange to Microsoft Office 365, and next- generation firewall configuration and management. At the City’s Library, SCG developed appropriate-use policies and ongoing management platforms for publicly-accessible computer workstations used by citizens at the public library. The library project was designed in conjunction with library officials to create a sophisticated set of Group Policy Objects (GPO) within a Microsoft Windows Server environment. The GPOs strictly manage the devices and enable library and City officials to ensure the usage of these computer workstations adhere to organizational policies. SCG has also upgraded key library software (EnvisionWare, Horizon, etc.) and completed the Corporation for Education Network Initiatives in California (CENIC) project. City of West Covina | 2012 – Present SCG provides annual IT support for the Police department. A sampling of projects includes a network communications upgrade from dedicated T1s to VPNs and point-to-point wireless resulting in reduced telco expenditures. A network equipment consolidation project that resulted in reduced recurring maintenance and licensing costs. A firewall upgrade project that included the implementation of Palo Alto application-layer firewalls and resulted in enhanced network traffic visibility and INFOSEC features. Following these projects, SCG was asked to improve desktop reliability and reduce replacement costs. This was achieved by implementing VDI using VMware Horizon and Dell thin clients. City of Arcadia | 2016 – Present Following SCG’s initial assessment and subsequent assumption of IT operations for the City of Arcadia, several mission-critical elements of the overall information technology system required substantial modification in order to conform to industry best practices commensurate with the criticality of maintaining municipal and public safety operations. Project examples include the following: Network Infrastructure: Deployed industry-leading, application-layer firewalls to protect against a broad range of cyberthreats, increase traffic visibility, and better control all network activity. Implemented network infrastructure monitoring and alerting, using a mixed on-premises and cloud-based network monitoring solution that perform continuous monitoring of critical network devices and traffic. CITY OF AZUSA POLICE DEPARTMENT IT PROPOSAL © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Page 9 of 16 Email Security: Initial reconfiguration of the email security system included a combination of cloud-based and on-premises solutions resulting in an 80% reduction in spam/malicious email accepted by the email system. Subsequent modernization of the entire email platform, including additional layered inspection, quarantine capabilities, and customized rules, resulted in an overall reduction of undesirable email in excess of 99%. Office 365: Assisted the City with the procurement of a Microsoft Enterprise Agreement to modernize platform licensing, email systems, and office collaboration tools. Project highlights include migration of email services from a legacy on-premises solution to a Microsoft-hosted solution. We established office collaboration platforms including Teams, OneDrive, and SharePoint. Endpoint Security: Established consistent system patching process, consolidated physical services to virtualized platforms to maximize use of hardware resources, decommissioned unsupported/end-of-life platforms, and modernized operating systems at both the Server and Desktop/Workstation levels. Storage and Virtualization: Integrated ultra-high-speed storage arrays into virtualized server infrastructure resulting in consistent response times for enterprise applications and enhance data protection. Backup and Recovery: Instituted industry-leading data backup and recovery solution, leveraging both on-site and cloud-hosted archives for mission-critical data, capable of restoring entire virtualized servers and data in as little as one hour. CITY OF AZUSA POLICE DEPARTMENT IT PROPOSAL © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Page 10 of 16 Public Agency References 1. City of Laguna Beach 505 Forest Avenue, Laguna Beach, CA Kristen Berry – Support Services Manager (Police Department) Phone: (949) 497-0701 | Email: kberry@lagunabeachCity.net 2. West Cities Police Communications 911 Seal Beach Blvd, Seal Beach, CA 90740 Kasandra Bowden – Police Communications Director & JPA Secretary Phone: (562) 594-7243 | Email: kbowen@west-comm.org 3. City of Los Alamitos 3191 Katella Ave, Los Alamitos, CA 90720 Ron Noda, Assistant City Manager Phone: (562) 431-2255 | Email: rnoda@cityoflosalamitos.org 4. Alhambra Police Department 211 S. First St., Alhambra, CA 91801 May Ung – Support Services Manager Phone: (626) 570-5183 | Email: mung@alhambrapd.org 5. West Covina Police Department/West Covina Service Group 1444 West Garvey Avenue, West Covina, CA Ken Plunkett – Police Captain Phone: (626) 939-8684 | Email: kplunkett@wcpd.org 6. City of Arcadia 240 W. Huntington Dr, Arcadia, CA Wilson Luo – IT Manager Phone: (626)574-5489 | Email: wluo@arcadiaca.gov 7. City of La Verne 3660 D St, La Verne, CA Sam Gonzalez – Police Lieutenant Phone: (909) 596-8726 | Email: sgonzalez@lvpd.org CITY OF AZUSA POLICE DEPARTMENT IT PROPOSAL © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Page 11 of 16 Proposal Section 4: Work Plan SCG is providing supplemented IT support as referenced in Section 1 of this document. As such, and at the request of the City of Azusa’s IT department, a delineation of responsibilities is hereby proposed as a means to maintain a collaborative and efficient working environment. City personnel shall provide continued Tier 1 helpdesk level support, including, but not necessarily limited to, basic user support (e.g. deskside, telephone, and remote password, application, hardware, software, operating system troubleshooting and problem resolution); peripheral device support (e.g. keyboards, mice, monitors, KVM, USB devices, etc.); desktop deployment (e.g. imaging, asset refresh, warranty resolution, hardware deployment, etc.); layer 1 network support; Computer Aided Dispatch/Records Management system (CAD/RMS) user support; and access control system support. SCG personnel shall provide continued Tier 2 support for all Tier 1 items listed above, along with exclusive operations and maintenance (O&M) of server software and operating systems, policy development and management, desktop operating images, virtualization platform(s), consolidated storage platform(s), layer 2/3 network switching & routing devices, firewall(s), INFOSEC utilities, backup/disaster recovery solution(s), workstation deployment system, and remote access controls. SCG will lead the coordination with outside vendors for hardware/platform support of servers, virtualization platform(s), consolidated storage platform(s), network switching & routing devices, firewall(s), INFOSEC utilities, backup/disaster recovery solution(s), and CAD/RMS as needed. Additional SCG areas of responsibility are described in the sections below. Note: At this time, the Voice over IP (VoIP) system(s) shall be supported exclusively by City personnel. Information Technology Service Management: Maintenance and support services, along with Tier 2 helpdesk problem resolution services, will be logged and tracked in SCG’s information technology service management (ITSM) platform used to support helpdesk operations. Client access to this platform is available to enable full visibility into the workload and response times. SCG’s ITSM platform enables administrators to efficiently and securely manage large enterprises, streamlining functions such as desktop support, system patching, and inventory collection. Moreover, the platform also serves as a continuous monitoring and alerting system that automatically alerts administrators to problems, often before the user is aware. SCG will review and deploy system updates on a regular basis and ensure all systems are current. Security policies including firewall rules will be managed, maintained, and documented by SCG staff. CITY OF AZUSA POLICE DEPARTMENT IT PROPOSAL © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Page 12 of 16 SCG will manage and maintain the workstation deployment system. This includes updating applications, OS updates, and assisting PD staff in deployments. INFOSEC: SCG will continue to assess and recommend appropriate INFOSEC solutions to reduce risks and help mitigate vulnerabilities. These recommendations typically include application- layer/next-generation firewalls to provide a more unified threat management platform that includes application-layer visibility to increase understanding of application traffic, expanded traffic control options beyond blunt allow/deny, reduction of threat vectors, improved performance and security, and simplified management. Training: As part of an organizational security plan, SCG will recommend a security assessment and training program for all users. Despite rigorous attempts by global organizations to themselves from external threats, the weakest point in any organization continues to be the internal user, commonly references as the “insider threat.” Accordingly, SCG will recommend and manage background tools to assess and evaluate staff compliance with guidance and to demonstrate each user's understanding of network and desktop security. The results of these tools will enable SCG and organizational management to offer specific user training to enhance awareness and adherence to organizational policies. Disaster Recovery: SCG has developed and implemented a multi-point disaster recovery solution that spans multiple forms of media to ensure the timely recovery of data in the event of a future disaster. Although no threat management program can completely eliminate risk, SCG will guarantee that should another malware infection occur, the PD will recover quickly and maintain operational efficiency. We can accomplish this by multiple backup platforms and schedules, utilizing three media types, all enabled with immutability features. Critical servers are restored in a matter of minutes by using current technologies built into enterprise storage arrays. For example, native storage snapshots on storage arrays are isolated from the main network and maintained without internet access. Storage snapshots can be scheduled as often as every few minutes to minimize data loss when restoring. To streamline the rebuild of workstations and laptops, SCG built, and will maintain a deployment server for all workstations and laptops. This solution can wipe a workstation and reinstall everything from the operating system and all required applications in 10 to 20 minutes per computer, without IT intervention. In this environment, based on the network setup and bandwidth available, multiple desktop workstations can be prioritized and imaged simultaneously. Innovative Solutions: Examples of other innovative solutions SCG’s IT service division has deployed at other cities include: • Virtual Desktop Infrastructure (VDI) – As many municipal clients have already adopted VMware virtualization for server operating systems, VDI “thin client” technology may be a natural progression towards streamlined desktop management, minimization of help desk support calls, and reduction of long-term asset refresh expenditures. CITY OF AZUSA POLICE DEPARTMENT IT PROPOSAL © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Page 13 of 16 • Cloud Computing – leverage potential cost-saving aspects of converting portions of the client’s IT environment to cloud computing technologies, leveraging advancements made by Microsoft in Office 365 and SharePoint back-end office platforms. • Wireless technologies – evaluate existing point-to-point wireless technologies versus private telephone lines for site-to-site connectivity. • Virtual Private Network (VPN) – estimate potential cost-saving aspects of converting any existing T1 or private circuits to VPNs across lower-cost internet service providers. • Disaster recovery – design and implement enhanced back-up and disaster recovery processes to include a hybrid platform (local storage combined with cloud computing). • End of life – assess and migrate/decommission/upgrade and end-of-life hardware/software to improve resiliency and security posture. • Network enhancements – evaluate the benefits of migrating server infrastructure to a 10Gb network if not already in place. • Virtualization migration/upgrades – virtualize EOL physical servers and upgrade existing virtualization environments to current versions to better leverage fault- tolerant features for critical services. Although SCG is highly experienced in deploying innovative solutions, technology is not deployed for technology’s sake, but rather to provide enhanced citizen service, save operational costs or to provide measurable productivity enhancements for employees. While the examples of innovative technologies provided above have been successful for other SCG municipal clients, a thorough evaluation of the City of Azusa Police Department’s working environment will reveal which innovations may be appropriate for future consideration. It is an important distinction to understand, SCG does not recommend technology platforms for consideration or purchase based on reciprocity. We use the technology we recommend at client locations simply because it may be the best-suited product at the time. SCG does NOT resell or distribute and technology platforms but will assist our clients by sourcing multiple bids/quotes when requested. With our understanding of the APD current needs, we believe SCG and APD are a good match. More specifically, by leveraging our skillsets and experience in virtualization tools, secure cloud computing, and advanced Microsoft platforms, we can assist the APD with ongoing IT support and maintenance, along with a thorough information technology assessment. We are open to provide short and long-term IT planning, project management, implementation, and deployment of advanced computing technologies while simultaneously assisting APD in building an infrastructure suited for growth and sustainability into the future. CITY OF AZUSA POLICE DEPARTMENT IT PROPOSAL © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Page 14 of 16 Proposal Section 5: Proposal Costs and Rates SCG’s proposal consists of a Tech Level 2 person onsite for 24 hours per week. In addition, 5 hours per month for a System Engineer or higher to cover projects and other tasks. Initial Assessment (one-time): $0 (N/A as SCG is current service provider) Monthly ongoing Commitment Rate: $8,495 Extended Commitment Rate year-over-year: Year 1 (2021) Year 2 (2022) Year 3 (2023) Year 4 (2024) Year 5 (2025) $8,495 $8,919.75 $9,365.74 $9,834.02 $10,325.73 1. Hourly Rate: The monthly cost proposal table above was prepared using a combination of the resources identified below. Technician (Level 1) $66.75 Technician (Level 2) $75.50 Technician (Level 3) $95.00 Project Manager $112.50 System Engineer $120.00 Software Developer $118.00 SQL DBA $118.00 Network Engineer $120.00 Information Security Architect $125.00 2. Hours/Days when Normal Service is Available: Normal service is available Monday through Friday, 8:00 am to 5:00 pm. We will provide services as required by the RFP, additional days for special projects or meetings, to be agreed upon by both parties. We also understand the need for emergency service 24 hours a day, 7 days a week, and there is no additional rate for such services. The same hourly rates apply to any time of day, or day of the week, including holidays and declared emergencies. SCG is prepared to meet the 30-minute remote standby support time for emergency calls outside of normal hours. 3. Travel/Trip Charges (if any): None 4. Rate(s) for After Hours Work: CITY OF AZUSA POLICE DEPARTMENT IT PROPOSAL © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Page 15 of 16 The same hourly rates apply to any time of day, or day of the week, including holidays and declared emergencies. 5. Rate(s) on Weekends and Holidays: Same as above. 6. Any alternate pricing structures (such as a block of hours): Hours may be purchased as a block for specified projects 7. A monthly payment schedule anticipated which to include the agreed-upon scope of work hours and if applicable, any additional agreed upon contract hourly work for that period. The hourly rates above will have a 5% increase per year. Submitted By: Signature: ______________________________________ Printed/Typed Name: Phil Danie Title: CEO Date: August 26, 2021 CITY OF AZUSA POLICE DEPARTMENT IT PROPOSAL © 2021 by Scientia Consulting Group, Inc. All Rights Reserved Page 16 of 16 Contact Sheet SCG CEO and System/Infrastructure Engineer: Phil Danie – Phil@Scientiacg.com 877-444-3108 SCG Information Security: Jason Hennessey – Jason@Scientiacg.com 877-444-3108 SCG Project Manager: Tony White – Tony@Scientiacg.com 877-444-3108