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HomeMy WebLinkAboutE-10 Staff Report - PSA for Contract Security Services with InterCon SecurityCONSENT ITEM E-10 TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL VIA: SERGIO GONZALEZ, CITY MANAGER FROM: ROCKY WENRICK, CHIEF OF POLICE DATE: DECEMBER 5, 2022 SUBJECT: REQUEST TO APPROVE PROFESSIONAL SERVICES AGREEMENT WITH INTER-CON SECURITY SYSTEMS, INC. FOR UNARMED SECURITY SERVICES. BACKGROUND: In March of 2015, the Metro Gold Line station in the Azusa Downtown area opened and the result has been an increase in the number of guest visiting the City of Azusa Civic Center Campus area and additional off site facilities. Some of these visits have resulted in trespassing and other criminal activities within the Civic Center Campus towards city owned property, staff, and patrons during business and evening hours. The City's primary interest is to ensure the safety of City employees, residents and City guests. In order to establish a safe environment, the City currently contracts armed security services. In order to ensure that the City is receiving services at a competitive rate and to comply with the City’s Municipal Code, the City Council authorized Staff to release a Request for Proposals for qualified firms to provide unarmed security services for the City of Azusa Civic Center Campus area and additional off site facilities. The proposed action approves a Professional Services Agreement with Inter-Con Security Systems, Inc. for unarmed security services. RECOMMENDATIONS: Staff recommends that the City Council take the following actions: 1) Approve a Professional Services Agreement with Inter -Con Security Systems, Inc. for Unarmed Security Services from January 1, 2023 through December 31, 2025 with the option for two one (1) year extensions not-to-exceed an annual amount of $303,947.52. APPROVED CITY COUNCIL 12/5/2022 Inter-Con Security Contract Services ENTER DATE Page 2 2) Authorize an appropriation of $48,947.52 in general fund to the police department to fund the security contract. 3) Authorize the City Manager to execute the agreement, in a form acceptable to the City Attorney, on behalf of the City. ANALYSIS: The City's main objective in selecting a qualified consultant is to ensure the safety of City employees, residents and City guests. The primary functions of armed security guards, include, but are not limited to the following: • Engage with patrons and visitors (e.g. provide directions). • Provide a sense of security for patrons and families in the Library and other city facilities. • Proactively contact and advise individuals regarding prohibited behavior (e.g. smoking, urination or drinking in public and violations of Library Patron Conduct Policy). • Report suspicious or rowdy activities to Azusa Police Department. • Discourage individuals from prohibited behavior, gathering/meeting in a disruptive way, smoking, urination or drinking in public. Assist with crowd control, if necessary. • Summon and assist law enforcement during enforcement action. • Patrol the vicinity, which includes the Civic Center, Library, Veterans Freedom Park Senior Center, Aquatics Center, Recreation Centers, Light and Water Facilities, and other city facilities as assigned. To assist in this process, RFP for armed security services was published on the City’s website. Proposals were due on July 27, 2022 and eleven (11) firms responded. An evaluation committee comprised of the representatives from the City’s Library, Community Resources Department and Police Department was convened to evaluate the eleven (11) proposals. The evaluation criteria used was based on eight (8) categories: Qualifications and experience; Knowledge of best practices in municipalities; Experience in completing projects similar in size, scope and services; Detailed work plan to complete services; Qualifications and experience of team members; Overall quality of response to RFP; and Consultant’s fee proposal. The committee interviewed the top four (4) consultant firms and ultimately selected Inter-Con Security Services, Inc. The committee ranked Inter-Con Security Services, Inc. higher in the areas of Qualifications and experience; and Qualifications and experience of team members. Inter-Con Security Services, Inc. has been providing Parking Enforcement services for the City, which currently includes the vicinity of the Azusa Civic Center Campus and City parks, since Inter-Con Security Contract Services ENTER DATE Page 3 2018. The firm has experience providing security services for other governmental agencies and is founded and managed by retired law enforcement professionals. FISCAL IMPACT: The adopted FY2022-23 budget for the Police Department included $150,000 for armed security services under account #10-20-333-000-6615. The adopted budget for the Community Resources Department also included $25,000 under account #10-25-410-100- 6493, $40,000 under account #10-25-543-000-6493, and $40,000 under account #10-25-410- 000-6493. The remaining balance of $48,947.52 was requested under recommendation #2 from above, and upon Council approval, staff will prepare a budget amendment and add $48, 947.52 to the police Department budget under 10-20-333-000-6615. Prepared by: Reviewed and Approved by: Rocky Wenrick Sergio Gonzalez Chief of Police City Manager Attachments: 1) Professional Services Agreement with Inter-Con Security Services, Inc. 2) “Exhibit C” - Professional Services Agreeement with Inter-Con Security Services, Inc. 3) Security Proposal from Inter-Con Security Services 8513273_1 CITY OF AZUSA PROFESSIONAL SERVICES AGREEMENT 1.PARTIES AND DATE. This Agreement is made and entered into this ____ day of ________________, 20___ by and between the City of Azusa, a municipal corporation organized under the laws of the State of California with its principal place of business at 213 East Foothill Boulevard, Azusa, California 91702 (“City”) and Intercon Security Services, Inc. (Inter-Con), a private security corporation with its principal place of business at 210 South De Lacey Ave. Pasadena, California 91105 (“Consultant”). City and Consultant are sometimes individually referred to herein as “Party” and collectively as “Parties.” 2.RECITALS. 2.1 Consultant. Consultant desires to perform and assume responsibility for the provision of certain professional services required by the City on the terms and conditions set forth in this Agreement. Consultant represents that it is experienced in providing PRIVATE SECURITY services to public clients, is licensed in the State of California, and is familiar with the plans of City. 2.2 Project. City desires to engage Consultant to render such services for the PRIVATE SECURITY SERVICES project (“Project”) as set forth in this Agreement. 3.TERMS. 3.1 Scope of Services and Term. 3.1.1 General Scope of Services. Consultant promises and agrees to furnish to the City all labor, materials, tools, equipment, services, and incidental and customary work necessary to fully and adequately supply the professional security services consulting services necessary for the Project (“Services”). The Services are more particularly described in Exhibit “A” attached hereto and incorporated herein by reference. All Services shall be subject to, and performed in accordance with, this Agreement, the exhibits attached hereto and incorporated herein by reference, and all applicable local, state and federal laws, rules and regulations. 3.1.2 Term. The term of this Agreement shall be from JANUARY 1, 2023 to JUNE 30, 2026 with the option of two (2) one (1) year extensions, unless earlier terminated as provided herein. Consultant shall complete the Services within the term of this Agreement, and shall meet any other established schedules and deadlines. The Parties may, by mutual written consent, extend the term of this Agreement if necessary to complete the Services. 3.2 Responsibilities of Consultant. Attachment 1 Inter-Con Security Services, Inc. Page 2 of 16 8513273_1 3.2.1 Control and Payment of Subordinates; Independent Contractor. The Services shall be performed by Consultant or under its supervision. Consultant will determine the means, methods and details of performing the Services subject to the requirements of this Agreement. City retains Consultant on an independent contractor basis and not as an employee. Consultant retains the right to perform similar or different services for others during the term of this Agreement. Any additional personnel performing the Services under this Agreement on behalf of Consultant shall also not be employees of City and shall at all times be under Consultant’s exclusive direction and control. Consultant shall pay all wages, salaries, and other amounts due such personnel in connection with their performance of Services under this Agreement and as required by law. Consultant shall be responsible for all reports and obligations respecting such additional personnel, including, but not limited to: social security taxes, income tax withholding, unemployment insurance, disability insurance, and workers’ compensation insurance. 3.2.2 Schedule of Services. Consultant shall perform the Services expeditiously, within the term of this Agreement, and in accordance with the Schedule of Services set forth in Exhibit “B” attached hereto and incorporated herein by reference. Consultant represents that it has the professional and technical personnel required to perform the Services in conformance with such conditions. In order to facilitate Consultant’s conformance with the Schedule, City shall respond to Consultant’s submittals in a timely manner. Upon request of City, Consultant shall provide a more detailed schedule of anticipated performance to meet the Schedule of Services. 3.2.3 Conformance to Applicable Requirements. All work prepared by Consultant shall be subject to the approval of City. 3.2.4 Substitution of Key Personnel. Consultant has represented to City that certain key personnel will perform and coordinate the Services under this Agreement. Should one or more of such personnel become unavailable, Consultant may substitute other personnel of at least equal competence upon written approval of City. In the event that City and Consultant cannot agree as to the substitution of key personnel, City shall be entitled to terminate this Agreement for cause. As discussed below, any personnel who fail or refuse to perform the Services in a manner acceptable to the City, or who are determined by the City to be uncooperative, incompetent, a threat to the adequate or timely completion of the Project or a threat to the safety of persons or property, shall be promptly removed from the Project by the Consultant at the request of the City. The key personnel for performance of this Agreement are as follows: : Brad Lauer, Senior Vice President. . 3.2.5 City’s Representative. The City hereby designates Rocky Wenrick, Chief of Police, or his or her designee, to act as its representative for the performance of this Agreement (“City’s Representative”). City’s Representative shall have the power to act on behalf of the City for all purposes under this Contract. Consultant shall not accept direction or orders from any person other than the City’s Representative or his or her designee. Inter-Con Security Services, Inc. Page 3 of 16 8513273_1 3.2.6 Consultant’s Representative. Consultant hereby designates Brad Lauer, Senior Vice President, or his/her designee, to act as its representative for the performance of this Agreement (“Consultant’s Representative”). Consultant’s Representative shall have full authority to represent and act on behalf of the Consultant for all purposes under this Agreement. The Consultant’s Representative shall supervise and direct the Services, using his/her best skill and attention, and shall be responsible for all means, methods, techniques, sequences and procedures and for the satisfactory coordination of all portions of the Services under this Agreement. 3.2.7 Coordination of Services. Consultant agrees to work closely with City staff in the performance of Services and shall be available to City’s staff, consultants and other staff at all reasonable times. 3.2.8 Standard of Care; Performance of Employees. Consultant shall perform all Services under this Agreement in a skillful and competent manner, consistent with the standards generally recognized as being employed by professionals in the same discipline in the State of California. Consultant represents and maintains that it is skilled in the professional calling necessary to perform the Services. Consultant warrants that all employees and subcontractors shall have sufficient skill and experience to perform the Services assigned to them. Finally, Consultant represents that it, its employees and subcontractors have all licenses, permits, qualifications and approvals of whatever nature that are legally required to perform the Services, including a City Business License, and that such licenses and approvals shall be maintained throughout the term of this Agreement. As provided for in the indemnification provisions of this Agreement, Consultant shall perform, at its own cost and expense and without reimbursement from the City, any services necessary to correct errors or omissions which are caused by the Consultant’s failure to comply with the standard of care provided for herein. Any employee of the Consultant or its sub- consultants who is determined by the City to be uncooperative, incompetent, a threat to the adequate or timely completion of the Project, a threat to the safety of persons or property, or any employee who fails or refuses to perform the Services in a manner acceptable to the City, shall be promptly removed from the Project by the Consultant and shall not be re-employed to perform any of the Services or to work on the Project. 3.2.9 Period of Performance. Consultant shall perform and complete all Services under this Agreement within the term set forth in Section 3.1.2 above (“Performance Time”). Consultant shall also perform the Services in strict accordance with any completion schedule or Project milestones described in Exhibits “A” or “B” attached hereto, or which may be separately agreed upon in writing by the City and Consultant (“Performance Milestones”). Consultant agrees that if the Services are not completed within the aforementioned Performance Time and/or pursuant to any such Project Milestones developed pursuant to provisions of this Agreement, it is understood, acknowledged and agreed that the City will suffer damage. 3.2.10 Laws and Regulations; Employee/Labor Certifications. Consultant shall keep itself fully informed of and in compliance with all local, state and federal laws, rules and regulations in any manner affecting the performance of the Project or the Services, including all Cal/OSHA requirements, and shall give all notices required by law. Consultant shall be liable for all violations of such laws and regulations in connection with Services. If the Consultant performs Inter-Con Security Services, Inc. Page 4 of 16 8513273_1 any work knowing it to be contrary to such laws, rules and regulations and without giving written notice to the City, Consultant shall be solely responsible for all costs arising therefrom. Consultant shall defend, indemnify and hold City, its officials, directors, officers, employees and agents free and harmless, pursuant to the indemnification provisions of this Agreement, from any claim or liability arising out of any failure or alleged failure to comply with such laws, rules or regulations. 3.2.10.1 Employment Eligibility; Consultant. By executing this Agreement, Consultant verifies that it fully complies with all requirements and restrictions of state and federal law respecting the employment of undocumented aliens, including, but not limited to, the Immigration Reform and Control Act of 1986, as may be amended from time to time. Such requirements and restrictions include, but are not limited to, examination and retention of documentation confirming the identity and immigration status of each employee of the Consultant. Consultant also verifies that it has not committed a violation of any such law within the five (5) years immediately preceding the date of execution of this Agreement, and shall not violate any such law at any time during the term of the Agreement. Consultant shall avoid any violation of any such law during the term of this Agreement by participating in an electronic verification of work authorization program operated by the United States Department of Homeland Security, by participating in an equivalent federal work authorization program operated by the United States Department of Homeland Security to verify information of newly hired employees, or by some other legally acceptable method. Consultant shall maintain records of each such verification, and shall make them available to the City or its representatives for inspection and copy at any time during normal business hours. The City shall not be responsible for any costs or expenses related to Consultant’s compliance with the requirements provided for in Section 3.2.10 or any of its sub- sections. 3.2.10.2 Employment Eligibility; Subcontractors, Consultants, Sub- subcontractors and Subconsultants. To the same extent and under the same conditions as Consultant, Consultant shall require all of its subcontractors, consultants, sub-subcontractors and subconsultants performing any work relating to the Project or this Agreement to make the same verifications and comply with all requirements and restrictions provided for in Section 3.2.10.1. 3.2.10.3 Employment Eligibility; Failure to Comply. Each person executing this Agreement on behalf of Consultant verifies that they are a duly authorized officer of Consultant, and understands that any of the following shall be grounds for the City to terminate the Agreement for cause: (1) failure of Consultant or its subcontractors, consultants, sub- subcontractors or subconsultants to meet any of the requirements provided for in Sections 3.2.10.1 or 3.2.10.2; (2) any misrepresentation or material omission concerning compliance with such requirements (including in those verifications provided to the Consultant under Section 3.2.10.2); or (3) failure to immediately remove from the Project any person found not to be in compliance with such requirements. 3.2.10.4 Labor Certification. By its signature hereunder, Consultant certifies that it is aware of the provisions of Section 3700 of the California Labor Code which require every employer to be insured against liability for Workers’ Compensation or to undertake Inter-Con Security Services, Inc. Page 5 of 16 8513273_1 self-insurance in accordance with the provisions of that Code, and agrees to comply with such provisions before commencing the performance of the Services. 3.2.10.5 Equal Opportunity Employment. Consultant represents that it is an equal opportunity employer and it shall not discriminate against any subconsultant, employee or applicant for employment because of race, religion, color, national origin, handicap, ancestry, sex or age. Such non-discrimination shall include, but not be limited to, all activities related to initial employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination. Consultant shall also comply with all relevant provisions of City’s Minority Business Enterprise program, Affirmative Action Plan or other related programs or guidelines currently in effect or hereinafter enacted. 3.2.10.6 Air Quality. To the extent applicable, Consultant must fully comply with all applicable laws, rules and regulations in furnishing or using equipment and/or providing services, including, but not limited to, emissions limits and permitting requirements imposed by the South Coast Air Quality Management District (SCAQMD) and/or California Air Resources Board (CARB). Although the SCAQMD and CARB limits and requirements are more broad, Consultant shall specifically be aware of their application to "portable equipment", which definition is considered by SCAQMD and CARB to include any item of equipment with a fuel- powered engine. Consultant shall indemnify City against any fines or penalties imposed by SCAQMD, CARB, or any other governmental or regulatory agency for violations of applicable laws, rules and/or regulations by Consultant, its subconsultants, or others for whom Consultant is responsible under its indemnity obligations provided for in this Agreement. 3.2.10.7 Water Quality. (A) Management and Compliance. To the extent applicable, Consultant’s Services must account for, and fully comply with, all local, state and federal laws, rules and regulations that may impact water quality compliance, including, without limitation, all applicable provisions of the Federal Water Pollution Control Act (33 U.S.C. §§ 1300); the California Porter-Cologne Water Quality Control Act (Cal Water Code §§ 13000-14950); laws, rules and regulations of the Environmental Protection Agency, the State Water Resources Control Board and the Santa Ana Regional Water Quality Control Board; the City’s ordinances regulating discharges of storm water; and any and all regulations, policies, or permits issued pursuant to any such authority regulating the discharge of pollutants, as that term is used in the Porter-Cologne Water Quality Control Act, to any ground or surface water in the State. (B) Liability for Non-compliance. Failure to comply with the laws, regulations and policies described in this Section is a violation of law that may subject Consultant or City to penalties, fines, or additional regulatory requirements. Consultant shall defend, indemnify and hold the City, its directors, officials, officers, employees, volunteers and agents free and harmless, pursuant to the indemnification provisions of this Agreement, from and against any and all fines, penalties, claims or other regulatory requirements imposed as a result of Consultant’s non-compliance with the laws, regulations and policies described in this Section, Inter-Con Security Services, Inc. Page 6 of 16 8513273_1 unless such non-compliance is the result of the sole established negligence, willful misconduct or active negligence of the City, its officials, officers, agents, employees or authorized volunteers. (C) Training. In addition to any other standard of care requirements set forth in this Agreement, Consultant warrants that all employees and subcontractors shall have sufficient skill and experience to perform the Services assigned to them without impacting water quality in violation of the laws, regulations and policies described in this Section. Consultant further warrants that it, its employees and subcontractors will receive adequate training, as determined by City, regarding the requirements of the laws, regulations and policies described in this Section as they may relate to the Services provided under this Agreement. Upon request, City will provide Consultant with a list of training programs that meet the requirements of this paragraph. 3.2.11 Insurance. 3.2.11.1 Time for Compliance. Consultant shall not commence Services under this Agreement until it has provided evidence satisfactory to the City that it has secured all insurance required under this section. In addition, Consultant shall not allow any subcontractor to commence work on any subcontract until it has provided evidence satisfactory to the City that the subcontractor has secured all insurance required under this section. 3.2.11.2 Minimum Requirements. Consultant shall, at its expense, procure and maintain for the duration of the Agreement insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the Agreement by the Consultant, its agents, representatives, employees or subcontractors. Consultant shall also require all of its subcontractors to procure and maintain the same insurance for the duration of the Agreement. Such insurance shall meet at least the following minimum levels of coverage: (A) Minimum Scope of Insurance. Coverage shall be at least as broad as the latest version of the following: (1) General Liability: Insurance Services Office Commercial General Liability coverage (occurrence form CG 0001); (2) Automobile Liability: Insurance Services Office Business Auto Coverage form number CA 0001, code 1 (any auto); and (3) Workers’ Compensation and Employer’s Liability: Workers’ Compensation insurance as required by the State of California and Employer’s Liability Insurance. The policy shall not contain any exclusion contrary to the Agreement, including but not limited to endorsements or provisions limiting coverage for (1) contractual liability (including but not limited to ISO CG 24 26 or 21 29); or (2) cross liability for claims or suits by one insured against another. (B) Minimum Limits of Insurance. Consultant shall maintain limits no less than: (1) General Liability: $1,000,000 per occurrence for bodily injury, personal injury and property damage. If Commercial General Liability Insurance or other form with general aggregate limit is used including, but not limited to, form CG 2503, either the general aggregate limit shall apply separately to this Agreement/location or the general aggregate limit shall be twice the required occurrence limit; (2) Automobile Liability: $1,000,000 per accident for bodily injury Inter-Con Security Services, Inc. Page 7 of 16 8513273_1 and property damage; (3) Workers’ Compensation and Employer’s Liability: Workers’ Compensation limits as required by the Labor Code of the State of California. Employer’s Liability limits of $1,000,000 per accident for bodily injury or disease. Defense costs shall be paid in addition to the limits. (C) Notices; Cancellation or Reduction of Coverage. At least fifteen (15) days prior to the expiration of any such policy, evidence showing that such insurance coverage has been renewed or extended shall be filed with the City. If such coverage is cancelled or materially reduced, Consultant shall, within ten (10) days after receipt of written notice of such cancellation or reduction of coverage, file with the City evidence of insurance showing that the required insurance has been reinstated or has been provided through another insurance company or companies. In the event any policy of insurance required under this Agreement does not comply with these specifications or is canceled and not replaced, the City has the right but not the duty to obtain the insurance it deems necessary and any premium paid by the City will be promptly reimbursed by Consultant or the City may withhold amounts sufficient to pay premium from Consultant payments. In the alternative, the City may suspend or terminate this Agreement. 3.2.11.3 Insurance Endorsements. The insurance policies shall contain the following provisions, or Consultant shall provide endorsements on forms supplied or approved by the City to add the following provisions to the insurance policies: (A) General Liability. The general liability policy shall include or be endorsed (amended) to state that: (1) using ISO CG forms 20 10 and 20 37, or endorsements providing the exact same coverage, the City of Azusa, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insured with respect to the Services or ongoing and complete operations performed by or on behalf of the Consultant, including materials, parts or equipment furnished in connection with such work; and (2) using ISO form 20 01, or endorsements providing the exact same coverage, the insurance coverage shall be primary insurance as respects the City, its directors, officials, officers, employees, agents and volunteers, or if excess, shall stand in an unbroken chain of coverage excess of the Consultant’s scheduled underlying coverage. Any excess insurance shall contain a provision that such coverage shall also apply on a primary and noncontributory basis for the benefit of the City, before the City’s own primary insurance or self- insurance shall be called upon to protect it as a named insured. Any insurance or self-insurance maintained by the City, its directors, officials, officers, employees, agents and volunteers shall be excess of the Consultant’s insurance and shall not be called upon to contribute with it in any way. Notwithstanding the minimum limits set forth in Section 3.2.11.2(B), any available insurance proceeds in excess of the specified minimum limits of coverage shall be available to the parties required to be named as additional insureds pursuant to this Section 3.2.11.4(A). (B) Automobile Liability. The automobile liability policy shall include or be endorsed (amended) to state that: (1) the City, its directors, officials, officers, employees, agents and volunteers shall be covered as additional insureds with respect to the ownership, operation, maintenance, use, loading or unloading of any auto owned, leased, hired or borrowed by the Consultant or for which the Consultant is responsible; and (2) the insurance Inter-Con Security Services, Inc. Page 8 of 16 8513273_1 coverage shall be primary insurance as respects the City, its directors, officials, officers, employees, agents and volunteers, or if excess, shall stand in an unbroken chain of coverage excess of the Consultant’s scheduled underlying coverage. Any insurance or self-insurance maintained by the City, its directors, officials, officers, employees, agents and volunteers shall be excess of the Consultant’s insurance and shall not be called upon to contribute with it in any way. Notwithstanding the minimum limits set forth in Section 3.2.11.2(B), any available insurance proceeds in excess of the specified minimum limits of coverage shall be available to the parties required to be named as additional insureds pursuant to this Section 3.2.11.4(B). (C) Workers’ Compensation and Employers’ Liability Coverage. The insurer shall agree to waive all rights of subrogation against the City, its directors, officials, officers, employees, agents and volunteers for losses paid under the terms of the insurance policy which arise from work performed by the Consultant. (E) All Coverages. Each insurance policy required by this Agreement shall be endorsed to state that: (A) coverage shall not be suspended, voided, reduced or canceled except after thirty (30) days (10 days for nonpayment of premium) prior written notice by certified mail, return receipt requested, has been given to the City; and (B) any failure to comply with reporting or other provisions of the policies, including breaches of warranties, shall not affect coverage provided to the City, its directors, officials, officers, employees, agents and volunteers. Any failure to comply with reporting or other provisions of the policies including breaches of warranties shall not affect coverage provided to the City, its officials, officers, employees, agents and volunteers, or any other additional insureds. 3.2.11.5 Separation of Insureds; No Special Limitations; Waiver of Subrogation. All insurance required by this Section shall contain standard separation of insureds provisions. In addition, such insurance shall not contain any special limitations on the scope of protection afforded to the City, its directors, officials, officers, employees, agents and volunteers. All policies shall waive any right of subrogation of the insurer against the City, its officials, officers, employees, agents, and volunteers, or any other additional insureds, or shall specifically allow Consultant or others providing insurance evidence in compliance with these specifications to waive their right of recovery prior to a loss. Consultant hereby waives its own right of recovery against City, its officials, officers, employees, agents, and volunteers, or any other additional insureds, and shall require similar written express waivers and insurance clauses from each of its subconsultants. 3.2.11.6 Deductibles and Self-Insurance Retentions. Any deductibles or self-insured retentions must be declared to and approved by the City. Consultant shall guarantee that, at the option of the City, either: (1) the insurer shall reduce or eliminate such deductibles or self-insured retentions as respects the City, its directors, officials, officers, employees, agents and volunteers; or (2) the Consultant shall procure a bond guaranteeing payment of losses and related investigation costs, claims and administrative and defense expenses. Inter-Con Security Services, Inc. Page 9 of 16 8513273_1 3.2.11.7 Subconsultant Insurance Requirements. Consultant shall not allow any subconsultants to commence work on any subcontract relating to the work under the Agreement until they have provided evidence satisfactory to the City that they have secured all insurance required under this Section. If requested by Consultant, the City may approve different scopes or minimum limits of insurance for particular subconsultants. The Consultant and the City shall be named as additional insureds on all subconsultants’ policies of Commercial General Liability using ISO form 20 38, or coverage at least as broad. 3.2.11.8 Acceptability of Insurers. Insurance is to be placed with insurers with a current A.M. Best’s rating no less than A:VIII, licensed to do business in California, and satisfactory to the City. 3.2.11.9 Verification of Coverage. Consultant shall furnish City with original certificates of insurance and endorsements effecting coverage required by this Agreement on forms satisfactory to the City. The certificates and endorsements for each insurance policy shall be signed by a person authorized by that insurer to bind coverage on its behalf, and shall be on forms provided by the City if requested. All certificates and endorsements must be received and approved by the City before work commences. The City reserves the right to require complete, certified copies of all required insurance policies, at any time. 3.2.11.9 Reporting of Claims. Consultant shall report to the City, in addition to Consultant’s insurer, any and all insurance claims submitted by Consultant in connection with the Services under this Agreement. 3.2.12 Safety. Consultant shall execute and maintain its work so as to avoid injury or damage to any person or property. In carrying out its Services, the Consultant shall at all times be in compliance with all applicable local, state and federal laws, rules and regulations, and shall exercise all necessary precautions for the safety of employees appropriate to the nature of the work and the conditions under which the work is to be performed. Safety precautions as applicable shall include, but shall not be limited to: (A) adequate life protection and lifesaving equipment and procedures; (B) instructions in accident prevention for all employees and subcontractors, such as safe walkways, scaffolds, fall protection ladders, bridges, gang planks, confined space procedures, trenching and shoring, equipment and other safety devices, equipment and wearing apparel as are necessary or lawfully required to prevent accidents or injuries; and (C) adequate facilities for the proper inspection and maintenance of all safety measures. 3.2.13 Accounting Records. Consultant shall maintain complete and accurate records with respect to all costs and expenses incurred under this Agreement. All such records shall be clearly identifiable. Consultant shall allow a representative of City during normal business hours to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to the Agreement for a period of three (3) years from the date of final payment under this Agreement. Inter-Con Security Services, Inc. Page 10 of 16 8513273_1 3.3 Fees and Payments. 3.3.1 Compensation. Consultant shall receive compensation, including authorized reimbursements, for all Services rendered under this Agreement at the rates set forth in Exhibit “C” attached hereto and incorporated herein by reference. The total compensation shall not exceed Three hundred three thousand, nine hundred forty-seven dollars and fifty two cents ($303,947.52) annually without written approval of the City Council. Extra Work may be authorized, as described below, and if authorized, will be compensated at the rates and manner set forth in this Agreement. 3.3.2 Payment of Compensation. Consultant shall submit to City a monthly itemized statement which indicates work completed and hours of Services rendered by Consultant. The statement shall describe the amount of Services and supplies provided since the initial commencement date, or since the start of the subsequent billing periods, as appropriate, through the date of the statement. City shall, within 45 days of receiving such statement, review the statement and pay all approved charges thereon. 3.3.3 Reimbursement for Expenses. Consultant shall not be reimbursed for any expenses unless authorized in writing by City. 3.3.4 Extra Work. At any time during the term of this Agreement, City may request that Consultant perform Extra Work. As used herein, “Extra Work” means any work which is determined by City to be necessary for the proper completion of the Project, but which the parties did not reasonably anticipate would be necessary at the execution of this Agreement. Consultant shall not perform, nor be compensated for, Extra Work without written authorization from City’s Representative. 3.3.5 Prevailing Wages. Consultant is aware of the requirements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, Title 8, Section 16000, et seq., (“Prevailing Wage Laws”), which require the payment of prevailing wage rates and the performance of other requirements on “public works” and “maintenance” projects. If the Services are being performed as part of an applicable “public works” or “maintenance” project, as defined by the Prevailing Wage Laws, and if the total compensation is $1,000 or more, Consultant agrees to fully comply with such Prevailing Wage Laws. City shall provide Consultant with a copy of the prevailing rates of per diem wages in effect at the commencement of this Agreement. Consultant shall make copies of the prevailing rates of per diem wages for each craft, classification or type of worker needed to execute the Services available to interested parties upon request, and shall post copies at the Consultant’s principal place of business and at the project site. Consultant shall defend, indemnify and hold the City, its elected officials, officers, employees and agents free and harmless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws. 3.4 Termination of Agreement. 3.4.1 Grounds for Termination. City may, by written notice to Consultant, Inter-Con Security Services, Inc. Page 11 of 16 8513273_1 terminate the whole or any part of this Agreement at any time and without cause by giving written notice to Consultant of such termination, and specifying the effective date thereof, at least seven (7) days before the effective date of such termination. Upon termination, Consultant shall be compensated only for those services which have been adequately rendered to City, and Consultant shall be entitled to no further compensation. Consultant may not terminate this Agreement except for cause. 3.4.2 Effect of Termination. If this Agreement is terminated as provided herein, City may require Consultant to provide all finished or unfinished Documents and Data and other information of any kind prepared by Consultant in connection with the performance of Services under this Agreement. Consultant shall be required to provide such document and other information within fifteen (15) days of the request. 3.4.3 Additional Services. In the event this Agreement is terminated in whole or in part as provided herein, City may procure, upon such terms and in such manner as it may determine appropriate, services similar to those terminated. 3.5 Ownership of Materials and Confidentiality. 3.5.1 Documents & Data; Licensing of Intellectual Property. This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Consultant under this Agreement (“Documents & Data”). All Documents & Data shall be and remain the property of City, and shall not be used in whole or in substantial part by Consultant on other projects without the City's express written permission. Within thirty (30) days following the completion, suspension, abandonment or termination of this Agreement, Consultant shall provide to City reproducible copies of all Documents & Data, in a form and amount required by City. City reserves the right to select the method of document reproduction and to establish where the reproduction will be accomplished. The reproduction expense shall be borne by City at the actual cost of duplication. In the event of a dispute regarding the amount of compensation to which the Consultant is entitled under the termination provisions of this Agreement, Consultant shall provide all Documents & Data to City upon payment of the undisputed amount. Consultant shall have no right to retain or fail to provide to City any such documents pending resolution of the dispute. In addition, Consultant shall retain copies of all Documents & Data on file for a minimum of fifteen (15) years following completion of the Project, and shall make copies available to City upon the payment of actual reasonable duplication costs. Before destroying the Documents & Data following this retention period, Consultant shall make a reasonable effort to notify City and provide City with the opportunity to obtain the documents. 3.5.2 Subcontractors. Consultant shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this Agreement. Consultant represents and warrants that Consultant Inter-Con Security Services, Inc. Page 12 of 16 8513273_1 has the legal right to license any and all Documents & Data. Consultant makes no such representation and warranty in regard to Documents & Data which were prepared by design professionals other than Consultant or its subcontractors, or those provided to Consultant by the City. 3.5.3 Right to Use. City shall not be limited in any way in its use or reuse of the Documents and Data or any part of them at any time for purposes of this Project or another project, provided that any such use not within the purposes intended by this Agreement or on a project other than this Project without employing the services of Consultant shall be at City’s sole risk. If City uses or reuses the Documents & Data on any project other than this Project, it shall remove the Consultant’s seal from the Documents & Data and indemnify and hold harmless Consultant and its officers, directors, agents and employees from claims arising out of the negligent use or re- use of the Documents & Data on such other project. Consultant shall be responsible and liable for its Documents & Data, pursuant to the terms of this Agreement, only with respect to the condition of the Documents & Data at the time they are provided to the City upon completion, suspension, abandonment or termination. Consultant shall not be responsible or liable for any revisions to the Documents & Data made by any party other than Consultant, a party for whom the Consultant is legally responsible or liable, or anyone approved by the Consultant. 3.5.4 Confidentiality. All Documents & Data either created by or provided to Consultant in connection with the performance of this Agreement shall be held confidential by Consultant. All Documents & Data shall not, without the prior written consent of City, be used or reproduced by Consultant for any purposes other than the performance of the Services. Consultant shall not disclose, cause or facilitate the disclosure of the Documents & Data to any person or entity not connected with the performance of the Services or the Project. Nothing furnished to Consultant which is otherwise known to Consultant or is generally known, or has become known, to the related industry shall be deemed confidential. Consultant shall not use City’s name or insignia, photographs of the Project, or any publicity pertaining to the Services or the Project in any magazine, trade paper, newspaper, television or radio production or other similar medium without the prior written consent of City. 3.6 General Provisions. 3.6.1 Delivery of Notices. All notices permitted or required under this Agreement shall be given to the respective parties at the following address, or at such other address as the respective parties may provide in writing for this purpose: Consultant: Brad Lauer Senior Vice President Inter-Con Security Services, Inc 210 South De Lacey Avenue Pasadena, CA 91105 Inter-Con Security Services, Inc. Page 13 of 16 8513273_1 City: City of Azusa 213 E. Foothill Blvd. Azusa, CA 91702 Attn: Rocky Wenrick, Chief of Police Such notice shall be deemed made when personally delivered or when mailed, forty-eight (48) hours after deposit in the U.S. Mail, first class postage prepaid and addressed to the party at its applicable address. Actual notice shall be deemed adequate notice on the date actual notice occurred, regardless of the method of service. 3.6.2 Indemnification. 3.6.2.1 Scope of Indemnity. To the fullest extent permitted by law, CONSULTANT shall indemnify and hold harmless AGENCY and any and all of its officials, employees and agents (“Indemnified Parties”) from and against any and all losses, liabilities, damages, costs and expenses, including legal counsel’s fees and costs, caused in whole or in part by the negligent or wrongful act, error or omission of CONSULTANT, its officers, agents, employees or sub consultants (or any agency or individual that CONSULTANT shall bear the legal liability thereof) in the performance of services under this AGREEMENT. CONSULTANT’s duty to indemnify and hold harmless AGENCY shall not extend to the AGENCY’s sole or active negligence. 3.6.2.2 Duty to Defend. In the event the AGENCY, its officers, employees, agents and/or volunteers are made a party to any action, lawsuit, or other adversarial proceeding arising from the performance of the services encompassed by this AGREEMENT, and upon demand by AGENCY, CONSULTANT shall defend the AGENCY at CONSULTANT’s cost or at AGENCY’s option, to reimburse AGENCY for its costs of defense, including reasonable attorney’s fees and costs incurred in the defense of such matters to the extent the matters arise from, relate to or are caused by CONSULTANT’s negligent acts, errors or omissions. Payment by AGENCY is not a condition precedent to enforcement of this indemnity. In the event of any dispute between CONSULTANT and AGENCY, as to whether liability arises from the sole or active negligence of the AGENCY or its officers, employees, or agents, CONSULTANT will be obligated to pay for AGENCY’s defense until such time as a final judgment has been entered adjudicating the AGENCY as solely or actively negligent. CONSULTANT will not be entitled in the absence of such a determination to any reimbursement of defense costs including but not limited to attorney’s fees, expert fees and costs of litigation. 3.6.3 Governing Law; Government Code Claim Compliance. This Agreement shall be governed by the laws of the State of California. Venue shall be in Los Angeles County. In addition to any and all contract requirements pertaining to notices of and requests for compensation or payment for extra work, disputed work, claims and/or changed conditions, Consultant must comply with the claim procedures set forth in Government Code sections 900 et seq. prior to filing any lawsuit against the City. Such Government Code claims and any subsequent Inter-Con Security Services, Inc. Page 14 of 16 8513273_1 lawsuit based upon the Government Code claims shall be limited to those matters that remain unresolved after all procedures pertaining to extra work, disputed work, claims, and/or changed conditions have been followed by Consultant. If no such Government Code claim is submitted, or if any prerequisite contractual requirements are not otherwise satisfied as specified herein, Consultant shall be barred from bringing and maintaining a valid lawsuit against the City. 3.6.4 Time of Essence. Time is of the essence for each and every provision of this Agreement. 3.6.5 City’s Right to Employ Other Consultants. City reserves right to employ other consultants in connection with this Project. 3.6.6 Successors and Assigns. This Agreement shall be binding on the successors and assigns of the parties. 3.6.7 Assignment or Transfer. Consultant shall not assign, hypothecate, or transfer, either directly or by operation of law, this Agreement or any interest herein without the prior written consent of the City. Any attempt to do so shall be null and void, and any assignees, hypothecates or transferees shall acquire no right or interest by reason of such attempted assignment, hypothecation or transfer. 3.6.8 Construction; References; Captions. Since the Parties or their agents have participated fully in the preparation of this Agreement, the language of this Agreement shall be construed simply, according to its fair meaning, and not strictly for or against any Party. Any term referencing time, days or period for performance shall be deemed calendar days and not work days. All references to Consultant include all personnel, employees, agents, and subcontractors of Consultant, except as otherwise specified in this Agreement. All references to City include its elected officials, officers, employees, agents, and volunteers except as otherwise specified in this Agreement. The captions of the various articles and paragraphs are for convenience and ease of reference only, and do not define, limit, augment, or describe the scope, content, or intent of this Agreement. 3.6.9 Amendment; Modification. No supplement, modification, or amendment of this Agreement shall be binding unless executed in writing and signed by both Parties. 3.6.10 Waiver. No waiver of any default shall constitute a waiver of any other default or breach, whether of the same or other covenant or condition. No waiver, benefit, privilege, or service voluntarily given or performed by a Party shall give the other Party any contractual rights by custom, estoppel, or otherwise. 3.6.11 No Third Party Beneficiaries. Except to the extent expressly provided for in Section 3.6.7, there are no intended third party beneficiaries of any right or obligation assumed by the Parties. Inter-Con Security Services, Inc. Page 15 of 16 8513273_1 3.6.12 Invalidity; Severability. If any portion of this Agreement is declared invalid, illegal, or otherwise unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. 3.6.13 Prohibited Interests. Consultant maintains and warrants that it has not employed nor retained any company or person, other than a bona fide employee working solely for Consultant, to solicit or secure this Agreement. Further, Consultant warrants that it has not paid nor has it agreed to pay any company or person, other than a bona fide employee working solely for Consultant, any fee, commission, percentage, brokerage fee, gift or other consideration contingent upon or resulting from the award or making of this Agreement. Consultant further agrees to file, or shall cause its employees or sub consultants to file, a Statement of Economic Interest with the City’s Filing Officer as required under state law in the performance of the Services. For breach or violation of this warranty, City shall have the right to rescind this Agreement without liability. For the term of this Agreement, no member, officer or employee of City, during the term of his or her service with City, shall have any direct interest in this Agreement, or obtain any present or anticipated material benefit arising therefrom. 3.6.14 Cooperation; Further Acts. The Parties shall fully cooperate with one another, and shall take any additional acts or sign any additional documents as may be necessary, appropriate or convenient to attain the purposes of this Agreement. 3.6.15 Attorney’s Fees. If either party commences an action against the other party, either legal, administrative or otherwise, arising out of or in connection with this Agreement, the prevailing party in such litigation shall be entitled to have and recover from the losing party reasonable attorney’s fees and all other costs of such action. 3.6.16 Authority to Enter Agreement. Consultant has all requisite power and authority to conduct its business and to execute, deliver, and perform the Agreement. Each Party warrants that the individuals who have signed this Agreement have the legal power, right, and authority to make this Agreement and bind each respective Party. 3.6.17 Counterparts. This Agreement may be signed in counterparts, each of which shall constitute an original. 3.6.18 Entire Agreement. This Agreement contains the entire Agreement of the parties with respect to the subject matter hereof, and supersedes all prior negotiations, understandings or agreements. This Agreement may only be modified by a writing signed by both parties. [SIGNATURES ON NEXT PAGE] Inter-Con Security Services, Inc. Page 16 of 16 8513273_1 CITY OF AZUSA Inter-Con Security Services By: By: Name: Attest: Title: City Clerk [If Corporation, TWO SIGNATURES, President OR Vice President AND Secretary, AND CORPORATE SEAL OF CONTRACTOR REQUIRED] Approved as to Form: Best Best & Krieger LLP By: Name: City Attorney Title: A-1 8513273_1 EXHIBIT “A” SCOPE OF SERVICES REFER TO ATTACHED SCOPE OF SERVICES B-1 8513273_1 EXHIBIT “B” SCHEDULE OF SERVICES One (1) Unarmed Security Officer assigned twenty four (24) hours per day seven (7) days per week – refer to attached scope of work C-1 8513273_1 EXHIBIT “C” COMPENSATION REFER TO ATTACHED ESTIMATED ANNUAL COST FORM EXHIBIT “C” COMPENSATION Inter-Con Security Year 1 Rates effective January 1, 2022 – December 31, 2023: Position Regular Bill Rate Overtime / Holiday Bill Rate Additional / Special Services Unarmed Security Officer $32.32 $48.48 $48.48 *Holidays Worked and Special Service requests will be billed at the OT rate. Position Year 1 Compensation Unarmed Security Officer $19.00 Recognized Holidays New Year’s Day Labor Day Memorial Day Thanksgiving Day Independence Day Christmas Day MODIFICATIONS Our rates are good for the first year of the program. Thereafter, Inter-Con will propose rate modifications to adjust for any changes to the local metropolitan area Consumer Price Index for Urban Consumers (CPI-U), as provided by the Bureau of Labor Statistics (BLS). Should any additional costs arise such as changes to Federal, state, or local taxes; Federal, state, or local minimum wage rates that exert severe compression against our wage rates; or Federal, state, or local changes to regulations that affect overtime, paid time off, medical benefits, sick leave, etc., then Inter-Con will work with the City to develop an agreeable rate solution so that such unexpected and unknowable costs can be covered. VEHICLES Inter-Con will provide one (1) 2022 sedan-style vehicle for the officers to visit the three parks. The vehicle will be directly billed at $1,800/month, including gas and maintenance for up to 11,000 miles per year. If mileage exceeds our estimated miles, we will bill the City at $0.50 per mile for the additional miles. Alternatively, we can make fuel separately billable as an invoice line-item backed by receipts. If the City prefers this approach, we can adjust our monthly bill rate for the vehicle accordingly. MOBILE/RADIO/KIOSKS: If requested, Inter-Con will provide additional equipment: Mobile Device: $100.00 per unit/month Radios: $75.00 per unit/month Kiosks: $150 per unit/month. ESTIMATED ANNUAL COST City State Position Days Tour Daily Billable Hours # of Days Weekly Hours Regular Bill Rate Weekly Cost Annual Cost Azusa CA Unarmed Security Officer M-Su 00:00 - 24:00 24 7 168 $32.32 $5,429.76 $282,347.52 Total Labor Cost $5,429.76 $282,347.52 Estimated Additional Incidental Billable Costs Item Unit Type Cost Est. Qty. Annual Cost Vehicle Monthly cost $1,800.00 1 $21,600.00 Grand Total Estimated Annual Cost $303,947.52 Request for Proposal UNARMED SECURITY SERVICES Proposed By INTER-CON SECURITY SYSTEMS, INC. PROPOSAL CITY OF AZUSA Address 210 S De Lacey Avenue Pasadena, CA 91105 Contact Neil Martau Chief Administrative Officer T: (626) 535 – 2234 E: nmartau@icsecurity.com Due August 3, 2022 August 3, 2022 Lieutenant Thomas Avila City of Azusa 725 N. Alameda Avenue Azusa, CA 91702 Subject: Request for Proposal, Unarmed Security Services Dear Lieutenant Avila, Inter-Con Security is pleased to submit the following proposal for your consideration. Since 1973, we have had the honor and privilege of providing premium security services to local government and municipalities across the country. As the City of Azusa knows through our existing contract with it for parking enforcement services, provide industry-leading services with highly qualified and well- trained security personnel. Combined with experienced Managers who understand the industry and innovative technologies that enhance our capabilities, Inter-Con lowers operational and administrative costs for our clients while simultaneously adhering to strict safety and versatility standards. As part of our commitment to our clients, Inter-Con continuously works to improve the value of our security solutions. Over the past 49 years, Inter-Con has secured a strong presence with local, state, and federal government agencies by building trust and developing long-term partnerships. By prioritizing our relationships with our clients as our partners, we can ensure the City of Azusa's satisfaction in all aspects of the security program. We will achieve this through tailoring our services to meet the City of Azusa's distinctive security requirements as well as cultivating positive and safe environments for the employees and citizens who visit your locations. Inter-Con’s Global Headquarters in Pasadena, CA and unrivaled density of operations locally ensures that the City of Azusa will receive consistent, responsive support, and 24/7 emergency response. Additionally, as a 100% family-owned, Minority Business Enterprise, we believe the diversity of our workforce plays a critical role in our success. Inter-Con’s history, commitment to diversity, and unequaled capability provide the City of Azusa with the best value for security services. It is with our utmost respect and enthusiasm that we request the opportunity to serve the City of Azusa as your trusted security partner and provide the services proposed within the RFP. While our submission captures our response to your RFP, we remain flexible and look forward to discussing the merits of our proposal and addressing your security needs. Respectfully, Enrique Hernandez III President and Chief Executive Officer City of Azusa | RFP Securiy Services: Table of Contents – ii Table of Contents Cover Letter i Table of Contents ii Consultant’s Prior Experience and Qualifications 1 – 2 References 3 Organizational Chart 4 Team Member Resumes 5 – 6 Management Overview and Approach 7 – 15 Fee Proposal 16 – 21 Validity of Proposal 22 TA B 1 TAB 1 Prior Experience and ualications City of Azusa | RFP Security Services: Prior Experience & Qualifications – 1 Consultant’s Prior Experience & Qualifications APPROACH TO SCOPE OF SERVICES AND DETAIL SPECIFICATIONS Inter-Con has read and understands the City’s Scope of Work (SOW) and its need for unarmed Security Officer services for the Civic Center campus area and additional off-site facilities. As an experienced provider of premium security services, Inter-Con is uniquely positioned to offer the City a full suite of resources on a 24/7 basis throughout the lifetime of this contract, both timely and within budget. Figure 1 below provides an illustrative summary of Inter-Con’s expertise and prior experience across the various categories of programs we serve. Figure 1: Experience & Qualifications Matrix So u t h e r n C a l i f o r n i a Ed i s o n CA D e p a r t m e n t o f Ge n e r a l S e r v i c e s Lo s A n g e l e s A r e a Mu n i c i p a l i t i e s Lo s A n g e l e s C o u n t y Na t u r a l H i s t o r y M u s e u m Ro n a l d R e a g a n Pr e s i d e n t i a l L i b r a r y & Mu s e u m Unarmed Security Officers 1,000 Officers 400 Officers 80 Officers 65 Officers 30 Officers Building Entry Control Roving Foot Patrols Relief Guards Maintain Reserve Force Inspections Incident Response Conduct preliminary and follow-up investigations Provide first aid, AED and/or CPR Monitor building occupants and visitors, reporting non- compliance of client rules and regulations Wayfinding & General Guidance for Visitors Prevent unauthorized access to client property Personnel Escorts Duty Logs Tailored Recruitment Process Maintenance of local, state, and federal laws at client property Real-time Biometric Time and Attendance System Additional or Emergency Services Complete and Maintain Detailed Reports and Schedules on daily, weekly, or as desired basis Duty Assignments City of Azusa | RFP Security Services: Prior Experience & Qualifications – 2 Quality Control Program Quarterly Business Reviews Personnel Refresher Training Ongoing Proficiency Testing/Qualifications Online Learning Management System Transition Plan Contingency Plan Our distinguished experience, unrivaled expertise, vast pool of highly trained personnel, and advanced infrastructure makes us uniquely qualified to fulfill the requirements of this contract. Over our 5 decades of distinguished experience, we have built a repository of operational data and lessons learned that is unmatched in terms of quality and size. We leverage this insight to make more informed business decisions to drive meaningful return on investments for our clients. Within our Pasadena Headquarters, our state-of-the-art GSOC, West Coast Training Center, and in-house Data Analytics Team drive unparalleled levels of efficiency in cost, communications, and staffing, as well as deliver industry-leading levels of customer service with excellent operational effectiveness. TA B 2 TAB 2 References City of Azusa | RFP Security Services: References – 3 References Due to our clients’ reference policies and preferences, we would be happy to share their contact information during your final evaluation stage. Should the City intend to contact our listed client references at that time, we kindly request that City first notify our contact person, Mr. Neil Martau, to ensure the availability of required stakeholders and compliance with our clients’ reference policies. We value our clients’ policies and preferences and would extend the same courtesy to the City if selected for this award. Client References: Cit of Azusa | City of Pasadena | City of Gardena TA B 3 TAB 3 Organizational Chart City of Azusa | RFP Security Services: Organizational Chart – 4 Organizational Chart Mr. Brad Lauer | Senior Vice President| Supporting Executive: As the Supporting Executive for the City contract, Mr. Lauer will work closely with the Account Manager in overseeing a successful security program for the City. Mr. Lauer will deploy and re-task Inter-Con resources for City, oversee the procurement of new equipment, communications with City, and provide confirmation of Inter-Con’s progress on strategic initiatives. Ms. Mariana Alvarez | Director of Operations | City Account Manager: Ms. Alvarez will ensure strategic alignment between both City and Inter-Con throughout the lifetime of the contract. She is also responsible for overseeing a successful account transition as the City's Account Manager, and for representing Inter-Con during quarterly business reviews and expediting any requests City may require. Mr. Brian Faulkner | Chief Information Officer | City Technology Interfacing Officer: Mr. Faulkner will function as City’s Technology Interfacing Officer. After transitioning, Mr. Faulkner will propose approved improvements to City’s guard tour system and other security augmentation technologies throughout the lifetime of the contract. Mr. Faulkner will ensure the smooth operation of Inter-Con’s services and continually seek to provide City with new and innovative security programs and technologies. Mrs. Nesrin Bunkheila | Vice President of Human Resources | City Administration Executive: Mrs. Bunkheila will function as City’s Administrative Executive and focus on recruiting efforts for the City contract. She will provide support throughout the contract’s lifetime to ensure optimal staffing and will help ensure that key administrative tasks – such as recruiting, screening, and training – are conducted in full alignment with City’s program goals and preferences. Corporate Resources Financial Intelligence Group Human Resources Operations Special Projects Legal Contract Administration 24-Hour GSOC Logistics Training Academy VP of HR Nesrin Bunkheila Chief Operating Officer Richard Stack Security Officers SVP of Operations Brad Lauer Chief Information Officer Brian Faulkner Account Manager Mariana Alvarez TA B 4 TAB 4 Team Member Resumes City of Azusa | RFP Security Services: Team Member Resumes – 5 Team Member Resumes The City's security program will be managed by Ms. Mariana Alvarez. She currently supports similar contracts in the local area and is ideally positioned to deliver a high-quality service to the City. Ms. Alvarez's resume can be found below. MARIANA ALVAREZ REPRESENTATIVE EXPERIENCE: Director - City of Pasadena Parking Enforcement | Inter-Con Security Systems, Inc. | Pasadena, CA | 2018-Present • Adjudicates parking citations and Coordinates Parking Enforcement Representative for special City events • Determine areas of opportunity for cost control and initiated changes. Resulting in the decline of uncontrollable loss percentage to decrease from 5.98 % to 0 % on a weekly basis. • Work with the client to assess the team’s performance and set realistic improvement goals. • Increase the team’s performance by 87% by assessing team and employee tasks to develop the appropriate training for the team and the individual employee. • Define employee functions and keep them on their assigned task. • Minimize errors in the field by ensuring employees understand expectations within the contract and aware of the policies, municipal and state codes. • Identify the employees’ abilities and made recommendations for transfers to aid other parking enforcement contracts. • Investigate and resolve customer inquiries and complaints in an empathetic manner. • Improve scheduling by matching the employee to the area that allows them to excel. • Accurately communicate the strength and limitations of officers. Administrative Assistant/Parking Enforcement Lead | Inter-Con Security Systems, Inc. | Pasadena, CA | 2014-2018 • Audit approximately 13,000 hours weekly for 86 post locations. • Effective communication with Security Officers/Manager to meet deadlines. • Bill hours as needed by Direct of Operations. Pull Payroll Report to generate double per client billable hours and overtime for contracted sites. • Locate vehicle violation of a Federal, State or Municipal violations and issue parking citations, red tag vehicles, conduct 72 hours follow-ups. • Schedule employees and ensure policy follow through. • Check employee time sheets and send to Operations. • Maintain inventory of required paperwork, vehicles and tools need for parking personnel. Police Officer/Police Officer (Reserve)/ Police Officer Cadet | El Monte Police Department |El Monte, CA| 2013-2013 • Conduct traffic stops, pedestrian checks and investigate crimes. City of Azusa | RFP Security Services: Team Member Resumes – 6 • Complete Field Training Program. • Enforced parking violation and impounded vehicles. • Parking Enforcement, Front Desk and Records Bureau. • 736 Academy hours completed with the Los Angeles County Sheriff’s Department. • Adjust effectively to frequently changing work assignments. Supervisor/Security Guard | Premier Executive Solutions | Beverly Hills, CA| 2014-Present • Supervise employees and ensure required needs are met by California Law. • Meet with Clients/Event Coordinator and assess the establishments’ needs. • Assign employees’ responsibilities and ensure they are carried out throughout the event. • Maintain a high level of confidentially for events. • Worked under direct communication of the coordinator of the company. TA B 5 TAB 5 Management Overview and Approach City of Azusa | RFP Security Services Management Overview & Approach – 7 Management Overview & Approach INNOVATIVE MANAGEMENT APPROACH One of Inter-Con’s key differentiators is our innovative approach to account management. At Inter-Con, we treat every contract as a separate entity staffed by fully dedicated personnel. Rather than employing a branch model, spreading and sharing management, Officers, and administrative support costs across multiple contracts, our operational structure centers on a streamlined embedded Account Management Team. This team has autonomous decision-making authority; controlling all personnel, logistical, and financial resources necessary, ensuring that our services are effectively and efficiently delivered to the City. Our unique approach is at the heart of our ability to support the City’s needs in a proactive rather than reactive manner. At the start of each new contract, out account management team sits down with the client to review their security program, ensuring full strategic alignment as well as identifying opportunities for improvement. This establishes constructive communication and a productive relationship from the start. Inter-Con’s Subject Matter Experts (SMEs) will work with the City, meeting regularly to review the security program and communicate frequently ensuring all of the City’s needs are continually met. PROJECT METHODOLOGY & WORK PLAN Inter-Con's Project Methodology was developed in direct response to the City RFP and is based-off of our experience supporting clients with similar needs. To ensure attainment of our strategic goals, we plan on executing our plan in three phases that align to the project lifecycle: Ph a s e d S t ep s Phase 1 - Program Initiation Phase 2 - Program Execution Phase 3 - Program Maintenance Project/Force Transition Staffing Total Quality Management Recruiting & Screening Training Employee Retention PHASE 1: PROJECT INITIATION STEP 1 – PROGRAM TRANSITION Inter-Con has successfully implemented hundreds of contract transitions. We understand the critical and sensitive nature of transitions in similar environments where the City has requested services like City and are committed to fully transitioning within 30 days. TRANSITION TIMELINE The City-specific Transition Plan will be put into action immediately upon contract award. Members of Inter-Con’s Transition Team and the City assigned Account Manager (AM) will meet with City to discuss the transition and address any improvements desired. We understand the critical and sensitive nature of transitions and are committed to a full assumption of operations within 30 days. Our Account Management Team will be intimately involved in the transition, personally visiting the City facilities. ID Tasks Duration 30 Day Transition 10 20 30 1 Activate Transition Team 1 Day 2 Notify & Activate Key Personnel 1 Day 3 Hold Post Award Conference 1 Day 4 Recruit & Screen New Applicants 30 Days 5 Submit Approved Application Packages & Hire Personnel 10 Days City of Azusa | RFP Security Services Management Overview & Approach – 8 6 Acquire Required Equipment and Software 15 Days 7 Hold Weekly Meetings 30 Days 8 Review Operational Processes 15 Days 9 Secure Approval for Training Programs 10 Days 10 Submit Licenses, Permits and Insurance 2 Days 11 Conduct On-boarding Training for New Personnel 30 Days 12 Submit Final Transition, QAP & Contingency Plans 15 Days 13 Conduct Initial Threat Assessments for Assigned Locations | Review Existing Posts, Procedures, Deliverables, Data & Regulations 10 Days 14 Conduct Orientation Sessions with Personnel 5 Days 15 Inventory Client-Furnished Property 10 Days 16 Inventory Inter-Con Furnished Property 10 Days 17 Implement all Software Tools/Updates 20 Days 18 Issue Equipment 30 Days 19 Hold Final Transition Meetings 5 Days 20 Commence Operations 2 Days 21 Monitor & Review Transition Activity 30 Days STEP 2 – RECRUITING & SCREENING To ensure full compliance with requirements pertaining to the qualifications of our security personnel, Inter-Con’s recruiting and screening experts will utilize a “Requirement Checklist” to identify, recruit, and evaluate candidates. Inter-Con will hire personnel who possess the right qualifications for the City effort and exhibit a professional appearance and demeanor. We have added and expanded upon City’s baseline requirements to create a comprehensive Security Officer Requirement Checklist. See Figure 2 below for more details. Figure 2: Security Officer Requirement Checklist Minimum Requirements for Security Personnel Baseline Requirements • Be at least 18 years of age • Be a U.S. citizen or legally authorized to work in the U.S. • Must possess a valid State of California issued unarmed Security Officer identification card and carry it at all times while on duty • Must have a valid California Driver’s License on their person at all times while on duty • Must possess a minimum of one-year prior experience as a Security Officer, police officer, military police officer or related experience • Each contract Security Officer must possess a high-school diploma or equivalent • Must pass criminal background check and five-panel drug screening Additional Requirements Screenings • Successfully pass pre-employment drug screening • Successfully pass criminal and background check including inquiry of all previous employers during past five years, driving record history, local, California State, Federal criminal history, and military discharge records (if applicable) City of Azusa | RFP Security Services Management Overview & Approach – 9 Minimum Requirements for Security Personnel Security Requirements • No criminal violations • Unprofessionalism is not allowed and grounds for removal from consideration • Present satisfactory references and employment history Soft Skills • Have the necessary public relations skills to interact with employees and customers in a courteous, businesslike manner • Understand written and oral rules and regulations and apply them in a tactful and non- confrontational manner • Be able to understand and maintain confidentiality of information Office Skills • Utilize computer and associated equipment to monitor environmental and electronic security systems • Have basic knowledge of word processing, spreadsheet programs, data entry and operation of multiline telephone Language Proficiency • Must demonstrate ability to read, understand, and apply rules, detailed orders, instructions, and training materials in the English language. Retain the ability to construct and write clear, concise, accurate and detailed reports, as well as communicate effectively, clearly, and concisely in English Stress Management • An ability to maintain poise and self-control under stress Health & Physical Fitness Be in good general health and capable of the following: • Standing or riding a bicycle for extended periods of time-up to eight-hours • Maneuver stairs and other physically demanding terrain at the site as regular duties • Lift boxes weighing up to 20 lbs. • Possess long distance vision (use of glasses/contacts is permitted) • Hear ordinary conversation (hearing aids are suitable) • Have no medical condition which limits the effective performance of their assigned duties. Temporary incapacitation due to illness, disease, or recent medical operation is permitted • No medical history or medical diagnosis of habitual alcoholism or drug addiction. If such a condition existed, medical evidence of recovery and ability to perform duties is required prior to assignment Inter-Con’s sourcing and selection processes, with our world-class training facilitated by our Training Academy, ensure that the highest degrees of service standards are continuously maintained for City. Based on our first-hand experience in similar security programs, we understand that a primary focus must be placed on sourcing and selecting the right people for City. Our selection standards ensure that Security Officer candidates are physically fit, professional, and exhibit the characteristics of a highly-trained and prepared security professional in a Local Government environment. Inter-Con ensures that our exhaustive recruitment process helps identify the best people for the job and are superbly trained, influenced, and guided by our company values. Inter- Con’s focus on people starts at the very top, is passed down to our always-accessible Senior Management, through our expert Supervisors, all the way to the Security Officers on the job. PHASE 2 - PROJECT EXECUTION STEP 1 - STAFFING Our staffing plan strives to find a balance between ensuring the availability of an adequate number of qualified and trained personnel to fulfill City’s staffing needs without having excess personnel that incur training, uniform, and personal equipment costs. We have analyzed the staffing requirements for City and developed daily and weekly models designed to continuously City of Azusa | RFP Security Services Management Overview & Approach – 10 track staffing levels. Our models are designed to balance operational efficiencies and provide a stable workforce of knowledgeable, skilled, and local Security Officers. Inter-Con has developed a staffing matrix that reflects our expert knowledge of the necessary Officer levels to meet existing- and future-contract requirements. As a general principle, Inter-Con expects to maintain a force comprised of 80% full-time and 20% part-time employees for City. Our experience with contracts in similar, highly-regulated and complex environments has validated this ratio as ideal for maintaining coverage through vacation and emergency leaves, training, military obligations, and illness. Given Inter-Con's density of operations in the local region (over 3,000 Officers), we will easily provide additional Officers upon request in response to surge/emergency staffing needs. STEP 2 - TRAINING We know that our reputation depends on our success in continuously engaging our personnel with premium training content. Inter-Con’s approach to in-person and online training provides ample opportunity for our Security Officers to improve their skills and capabilities before and during their service to the City. This includes pre-hire and refresher training to make sure our employees are comfortable and capable in their operating environment. Inter-Con’s West Coast Training Academy located at our Global Headquarters in Pasadena, California will be leveraged to fully support our training efforts. Our Training Academy utilizes a student-centric training method and real-life exercises that are fully tailored to the specific requirements of this contract, ensuring all personnel assigned to this contract are well-informed and invested in their jobs and responsibilities. Having meaningful and frequent engagements with our workforce lets us to enhance the training experience for our security personnel. This is primarily done by providing every employee with easy access to our online Learning Management System (LMS). The LMS portal facilitates a more efficient and effective test-taking and administrating process and can store all certifications. TRAINING METHODOLOGY Inter-Con creates training content specifically designed to teach and reinforce City-specific issues; invites the customer to review and refine the course modules, if desired; and tracks course performance to improve Security Officer results. Fundamentally, Inter- Con’s approach to training embraces the following: Train Specific Tasks: Our instruction is focused on training and testing skill proficiency through repeated, practical drilling – not just delivering content through a classroom setting. Our students must perform at high levels to become Officers who will staff the posts for the City. Train to an Established Standard: We recognize how enforcing high standards assists management personnel in identifying and correcting training deficiencies. This deeper scrutiny provides the City with a more accurate assessment of the capabilities and quality of our Officers. Therefore, we developed an objectively measurable performance standard to ensure each lesson is properly understood. In doing so, each Officer will have an exact understanding of what must be achieved by the end of each training period. Train Realism: Our rigorous training program integrates realistic conditions in our courses by requiring our Officers to perform tasks under varying, sometimes hostile conditions. This training method allows us to instruct our Officers both as individuals and as team members in conditions modeled after the City's environment. This repeated, realistic drilling ensures that our lessons are reinforced with our Officer’s resultant success in the field. Training Updates: Inter-Con will assess and implement updates to our training curriculum on both a regular and an as-needed basis. Per our standard protocol, all curricula will be reviewed and updated on an annual basis as part of a formal audit process conducted by our Training team. We ensure our ability to quickly administer key updates in response to new industry, federal, state, and local regulations as well as the needs of our client. If the City's security needs evolve, we will be able to immediately deliver. City of Azusa | RFP Security Services Management Overview & Approach – 11 Train Customer Service: Inter-Con security personnel receive dedicated training on customer service-related areas such as professional behavior, cultural and diversity awareness, sensitivity training, and public relations. As both the front line of defense and the first people many City residents and employees encounter, Inter-Con Security Officers will remain helpful while ever mindful and vigilant of both real and potential threats. TRAINING TOPICS Inter-Con will tailor our training curriculum according to the City's needs, ensuring it reflects realistic scenarios and specific contract requirements. Whether it is conducting comprehensive pre-assignment training or providing tailored skills courses and on-the-job training, we embrace a student-centered training method to keep our personnel invested in their jobs and responsibilities. Beyond these training modules, Inter-Con will provide additional opportunities for personnel to enhance their skills and capabilities by using our online LMS, which facilitates a more efficient and effective test-taking process. TRAINING CURRICULUM Inter-Con will ensure each Officer receives training specific to the City contract. All Officers, both transitioning and new, will receive a total/minimum of 16-hours of pre-assignment training, including: Unarmed Security Officer Training, Customer Service Training, First Aid, CPR, and AED Training, City-specific Training. Training will also include working every shift. We will train Officers in their specific duties and each piece of security equipment carried or used. The AM will evaluate the performance of each Officer to certify their suitability for the assignment and comprehension of training materials prior to any regular scheduled work. Inter-Con also ensures that all our Officers stay up to date with necessary knowledge, requirements, ideas, programs, devices, and certifications associated with working security for the City. Our annual training regimen will cover industry updates and the subjects covered in Pre-assignment Training. Every City Officer will be required to complete this course to continue the contract. PHASE 3: PROJECT MAINTENANCE TOTAL QUALITY MANAGEMENT Inter-Con is responsible for the overall Quality Assurance of Standard and Temporary Additional Services. Our plan addresses many key points through training, administrative, and management controls; regular internal audits; daily communication with the City; active supervision; unannounced inspections by experienced Managers and reviews of all relevant skill proficiencies, such as access control, alarm monitoring, issue escalation, and customer service. The unbiased measurement and tracking of KPIs is also critical to our Quality Control Plan (QCP). Inter-Con is focused on providing a Total Quality Management (TQM) approach to managing our City relationship: one that emphasizes a continuous series of analyses and improvements, resulting in unparalleled quality assurances. In fact, we have invested heavily in a best-in-class Data Analytics Team to further enhance our performance. Our AM will lead that effort and work with the City to define and meet mutually agreed-upon performance metrics to ensure full compliance with all requirements listed in the SOW. We systematically collect metric-based data necessary to consistently improve the effectiveness and efficiency of security operations, measuring such indicators as attendance, promptness, appearance, and record keeping. Inter-Con will share results gathered through this process with the City and will provide them to our AM to identify opportunities for program enhancement. Both announced and unannounced inspections are scheduled at each Post and conducted by the AM to ensure additional opportunities for improved performance are evaluated on a higher level and are fully integrated into the City's security program. Through our custom-tailored QCP, every aspect of the security program will be continuously monitored by Inter-Con’s AM, whose Quality Control duties will include identifying performance objectives, correcting operational deficiencies, and ensuring satisfaction of performance requirements in accordance with the City’s SOW and strategic planning. ELEMENTS OF THE QUALITY CONTROL PLAN Inter-Con’s Quality Control Plan (QCP) incorporates 6 distinct components that make up a continuous cycle of improvement through self-audit. City of Azusa | RFP Security Services Management Overview & Approach – 12 1. Training & Education Quality Control begins by ensuring that all Security Officers are fully trained in the duties and responsibilities of each post to which they are assigned. Inter-Con knows that proficiency in security is based largely on a combination of experience and a thorough training program designed to improve Security Officers’ skills and knowledge. As such, we believe that intensive training at the individual and collective level forms the foundation of any successful security program. 2. Inspection Inter-Con conducts inspections at every post. Leadership analyzes reports, the quality of security services and documentation, and reviews feedback from City leadership. Site visits are used to observe actual performance and to conduct interviews to determine the extent of compliance with the quality metrics. Any noted defects are addressed and corrected as quickly as possible. Routine reviews involve direct observation of security personnel performing their duties, interacting with City staff or residents, and maintaining logbooks and documentation. These routine reviews ensure compliance with regulatory standards. Inspections may be either announced or unannounced and will occur at all posts no less than once a month. Inter-Con’s AM will establish a schedule to allow for random inspections during each shift throughout the period. Findings shall be reported to the City with proposed immediate or timely corrective actions. Any noted critical deficiencies will be corrected within eight hours, and any non-critical deficiencies shall be corrected within 48-hours. The measurement and tracking of Key Performance Indicators (KPIs) are critical to Inter-Con’s QCP and improvement efforts. All relevant information will be passed up and down Inter-Con’s project organization. These efforts will serve as a source of recommendations and ideas for improvements in operations and as impetus for further training, testing, and review. Our quality control efforts are designed to mirror the operational and administrative requirements of the City contract, so that any negative trends or deficiencies will be addressed and corrected in a timely manner. On a regular basis, post inspections will be used to inspect: • Responsibilities of all Security Officers • Uniform and grooming appearance of all Security Officers • Maintenance of equipment and uniforms • Attendance (sign-in and sign-out checks) • Knowledge of applicable post orders • Knowledge of and adherence to reporting requirements • Knowledge of and adherence to the City equipment operating procedures • Possession of appropriate certifications, licenses, permits, and identification cards • Other elements of contract performance 3. Testing & Drills As part of our QCP and quality control efforts, Inter-Con places special emphasis on unannounced emergency reaction drills that mimic real-world conditions. These drills assess the understanding of duties, improve response effectiveness, and train personnel for possible contingencies. All emergency operational drills will be coordinated in advance with the City to avoid disruption or unnecessary confusion. Inter-Con regularly practices such drills and will provide detailed analyses to City leadership, if desired. With the approval and coordination of City management, Inter-Con’s AM will periodically conduct alarm tests, emergency drills, and other exercises. The real-world drills will cover a variety of situations that could occur at City facilities, and test results will determine if additional training or changes in policies and procedures are necessary. 4. Evaluation Evaluation and review processes are the cornerstones of an effective QCP. Evaluations are conducted through roll call, field City of Azusa | RFP Security Services Management Overview & Approach – 13 and equipment inspections, and performance evaluations in the form of drills and tests. Reviews of QCP findings and contract policies and procedures confirm results as well as verify policy and procedure effectiveness. 5. Reporting The Inter-Con reporting process involves each level of supervision and management in the review and response sequence. Key findings and after-action reports are reviewed by the City AM, who then provides feedback and direction based on these findings and actions to all managerial staff. All Security Officers are taught that following instructions and properly completing forms and reports are administrative requirements of their job. These reports and records are necessary for Officers to get paid, to understand and perform their duties, and to bring charges against offenders. We know that keeping meticulous records and reports is crucial to the smooth operation of a security program. Accordingly, Inter-Con personnel will receive rigorous training in maintaining a visitor’s log, daily log, alarm monitoring log, and delivery manifest log, as well as how to write security reports concisely and accurately as required. We will also develop a Security Officer acknowledgement and comprehensive receipt form that incorporates City Standards of Conduct requirements for Security Officers. 6. Corrective Action Inter-Con’s QCP is enhanced through emphasis on taking corrective action and revising training and security procedures if deficiencies are discovered. All reports submitted regarding inspections, drills, and tests will indicate corrective action recommendations. Corrective Action Follow-up Reports, developed by the AM, confirm that the corrective action was successfully implemented. Inter-Con’s AM will monitor all corrective actions taken. Just as it is vital to staff a security force with trained professionals, it is also critical to provide Security Officers with clear direction in their specific duties, establish productive lines of communication, and monitor performance. All corrective actions will be recorded and included in our monthly, quarterly, and annual progress reports to the City. IC MOBILE APPLICATION Inter-Con’s proprietary Mobile Application provides our personnel with an industry-leading suite of intuitive features such as: electronic check-in and check-out, video post inspections, incident reporting, fail-safe communications, and guard touring. These technologies all interface seamlessly into Inter-Con’s Salesforce-powered Resource Management System, which generates standardized reports based on employee information. Leveraging nationwide data connections and voice services, the program also provides back-up phone and radio capability in the event of a system failure. Inter-Con’s smartphone technology is fully redundant, meaning that an Officer can use either the radio or cellular service at any time, and can rely on radio when out of cellular coverage. Additionally, through the digitized versions of contract KPIs, training curriculum, licenses & certifications, threat assessments, and other core deliverables can be accessed through our App. This ensures that we provide a higher degree of standardization across the security program’s multiple sites, while also accounting for City-specific requirements and preferences. Key IC Mobile application features include: Mobile Electronic Check-In and Check-Out: Biometric time and attendance software permits Officers to clock-in and out through a mobile application at the work site. Our technology platform will allow access to the Officer’s schedule as well as their post location and records compensable time. Exploiting artificial intelligence, we can understand travel time and other external influencers to optimize the match of the right Officer to the right location. Incident Reporting: Our new incident reporting solution prompts Officers to provide critical information, allows photo capture, is Geo Fence compatible, syncs to custom dashboards, permits electronic sign-off by the AM, and is digitally stored along with all supporting files. Incident reports can be accessed by investigators with designated privileges. Guard Tour System: Inter-Con uses proprietary guard tour software that operates on both iOS and Android platforms. Inter- Con’s Guard Tour System provides real-time monitoring and data extraction of the completed tour based on site surveys, analysis, and operates securely within each City site. With this solution, Inter-Con can create and upload new tour parameters to facilitate real-time monitoring and data extraction, which enhances patrol capabilities and operational transparency to the City. City of Azusa | RFP Security Services Management Overview & Approach – 14 Depending on City preference, Inter-Con can also leverage any combination of GPS, Beacons, RFID, NFC, and QR codes to record an Officer’s location against patrol checkpoints and to facilitate other work-related activities like shift tracking, task lists, and issuing reports. Our reports feature live maps demarcating Security Officer post locations, shifts completed, patrol summaries, exceptions, tasks completed, and issues submitted/resolved. Resource Management System (RMS): As Salesforce’s strategic security partner, our companies have created a fully integrated workforce management solution. Salesforce facilitates consultative dialogue with our clients as well as removes communication friction by aggregating performance data and analytics collected from our Officers’ mobile devices, GPS trackers, and digital inspection/performance reports. Key findings are then populated on secure KPI dashboards for our managers and clients to review in real time. We use Salesforce’s Field Service Lightning cloud feature to ensure optimum connectivity between City leadership and personnel with auto-scheduling and mobile support. QUARTERLY BUSINESS REVIEWS Inter-Con’s Account Management Team will provide the City with Quarterly Business Reviews (QBRs) that detail KPI’s from the previous period. These can be generated and memorialized in online dashboards on a daily, weekly, and monthly basis. Our QBRs are made up of various contract-specific matters that are agreed to by the client, ensuring significant investment in data analysis and reporting capabilities to facilitate real-time reporting and analysis. We also track other key data points and trends to summarize these findings for client review on topics including operations, finance, and administration. Included in our QBRs for the City will be Inter-Con’s Balanced Scorecard, which we will specifically tailor with the City’s input and feedback. Staffing Plan: The status of the program, including a current roster of all personnel working on the contract. We list all additions, deletions, and changes to positions, hours, and days of work that occurred during the previous reporting period. The plan will reflect all positions identified by the contract and those supplied in direct support of the program, an analysis of the annual turnover rate of personnel assigned to the program, and a summary of recruiting efforts for the quarter. Training Statistics: List of key training statistics, including the number and types of trainings and the Security Officers that participated in the trainings. Includes courses attended but not provided by Inter-Con instructional staff and the number of personnel that participated. Operations Statistics: Written descriptions of Incident and Daily Activity Reports (DAR) written year-to-date and organized by major category. A chart depicting major category events cumulative by month, quarter, and year-to-date will be provided. All special service requests for the given reporting period will be summarized. Any Incident or Daily Activity Report that demonstrates an Officer’s proficiency or deficiency in a specific skill or ability, particularly one covered in Inter-Con training or drills, will be highlighted and reviewed to assess the effectiveness of our training efforts. Account Management: While Inter-Con’s performance on the task order and its compliance with established KPIs serves as an important signal of Account Management success, we also want to take the opportunity to assess and comment on our Account Management Team’s ability to proactively address potential issues before they arise to align Inter-Con’s day-to-day support efforts with the City's strategic priorities. Current and Projected Future Needs: A summary of current program needs, and a projection of future program needs as it pertains to client support activities. Quality Control Program Brief: A report depicting actions undertaken during the previous quarter to assure required proficiency and compliance with contract requirements, General and Post Orders, and other directives required. Drills: A matrix report reflecting the number of operational drills, type, date, and a comparison of expected response times with real response times. Corrective actions, either recommended or already completed, will be identified. Equipment Inventory: A list of the number of radios, batteries, chargers, cell phones, and any other operational equipment provided to Security Officers. Property Inventory: Identification of fixed posts and office equipment issued by the client or bearing a client property tag, including a description and location of the item. City of Azusa | RFP Security Services Management Overview & Approach – 15 Key Inventory: Identifies all keys issued to and controlled by Inter-Con personnel, including identifiers, make, and ID numbers of each key, and the location or areas the keys operate and are kept. The key inventory is also separated by Post and Site. EMPLOYEE RETENTION We appreciate the significant difference a well-trained, led, and incentivized Security Force makes on behalf of our clients, so we invest in our people to ensure optimal performance in the field as well as to maintain desired retention rates. In support of these goals, Inter-Con employs a 4-point retention initiative model that has proven successful across all Inter-Con contracts. OFFICER RECOGNITION PROGRAM Inter-Con will ensure that annual performance bonuses are provided to all deserving personnel. Additionally, our Performance Awards Program will further display the value and recognition we place on the accomplishments and tenure of our employees into action. Our Performance Awards Program describes the basis for awards, the award categories, a recommendation as to the frequency with which these awards should be given, and a recommended monetary value for each award. Experience has shown that some incentive programs are, for various reasons, not always as effective in practice as they appear in theory. For this reason, the AM will have the ultimate control over which incentives to put in place, when awards should be given, and the monetary value of such awards. The AM will also coordinate on the application of the incentive program as necessary with Inter-Con’s corporate office. Inter-Con leadership may recognize and award personnel for excellence in performing specific duties and tasks and for outstanding emergency reaction and response and other noteworthy achievements. Each award has a certificate and a cash award, providing not only professional incentive but also a modest monetary incentive. CAREER GROWTH Inter-Con identifies promising talent and provides driven men and women with clear paths for career development. To further augment the City's security program, we propose to formalize the succession planning beyond the required Succession Officer and enhance the career development process by incorporating salient performance metrics and discussion points in our quarterly and annual reports to the City. In these reports, our AM will identify all high-performing Security Officers and track their performance, keeping a transparent record of achievement, conversations, and possible promotion opportunities available for the City's review. Once an opportunity for advancement presents itself (either new position or vacancy), the AM will refer to their shortlist of potential candidates to ensure a timely and informed promotion decision is made. Once a candidate is selected, we will oversee a two-week succession period that will ensure a smooth transition for the personnel as well as the hiring of their replacement. CONTINUING EDUCATION BENEFITS Inter-Con employees enjoy discounts at select colleges, like The University of Phoenix. In addition, we provide an added incentive for our personnel (one which has significant value in increasing morale) through Inter-Con’s Continuing Education Assistance Program (CEAP). After meeting certain course criteria prerequisites, Security Officers attending local colleges and universities are encouraged to enroll in CEAP, which provides financial support to Security Officers for the purchase of books or other class materials. Inter-Con will recognize their educational pursuits by affording Officers who qualify with the opportunity to be financially supported on their path to improving their careers with our organization. PAYROLL FLEXIBILITY Inter-Con makes it possible for its employees to get paid daily through the DailyPay App. This enhanced payroll flexibility allows our employees to better address any financial needs that may arise and not feel tempted to accept part time work elsewhere, which may impact their availability for future surge or emergency requirements and generally increasing employee satisfaction, retention, and performance. TA B 6 TAB 6 Fee Proposal City of Azusa | RFP Security Services: Fee Proposal – 16 Fee Proposal Inter-Con submits this offer in response to the City of Azusa’s (the “City”) Request for Proposal. Per the RFP, Inter-Con’s proposal is valid for 90 calendar days after the bid submission deadline of August 3, 2022. Our Cost Estimate can be found on page 6. PRICING ASSUMPTIONS Please note that our pricing is based on various assumptions that we have outlined in the section below. To the extent that the assumptions we have outlined are incorrect or need to be modified, we will work with the City to refine our pricing to reflect the correct information. These assumptions include: WAGE RATES Inter-Con has priced wages and benefits at the level we believe necessary to perform the work outlined in this RFP. Our wages are based on market research and our own experience operating in these markets for clients we serve today. Specifically, we source labor market data from our partnership with Salary.com’s CompAnalyst © tool, which contains over 1 trillion data points across the U.S. labor market. We use this data to identify the 50th percentile and price our wages around that price point. MODIFICATIONS Our rates are good for the first year of the program. Thereafter, Inter-Con will propose rate modifications to adjust for any changes to the local metropolitan area Consumer Price Index for Urban Consumers (CPI-U), as provided by the Bureau of Labor Statistics (BLS). Should any additional costs arise such as changes to Federal, state, or local taxes; Federal, state, or local minimum wage rates that exert severe compression against our wage rates; or Federal, state, or local changes to regulations that affect overtime, paid time off, medical benefits, sick leave, etc., then Inter-Con will work with the City to develop an agreeable rate solution so that such unexpected and unknowable costs can be covered. REST AND MEAL BREAKS Our assumption is that all personnel will be allowed to take paid rest breaks and unpaid meal breaks in accordance with local law. Paid rest breaks will be considered billable time whether or not the post is relieved. Unpaid meal breaks will be unbillable time unless relieved by another officer. Please note that Inter-Con has not priced in the cost of an additional, dedicated breaker force to relieve personnel. Personnel will either be self-relieving (post goes unmanned), or they will be relieved by existing Inter-Con personnel who are part of the regular schedule. PROPOSED RATES Our proposed Year 1 bill rates are provided in the section below. Position Regular Bill Rate Overtime / Holiday Bill Rate Additional / Special Services Unarmed Security Officer $32.32 $48.48 $48.48 City of Azusa | RFP Security Services: Fee Proposal – 17 COMPONENTS OF INTER-CON’S BILL RATES In the spirit of transparency, we have outlined the major components that comprise the rates presented above. Our pricing is customizable, and to the extent that the City desires an alternative approach to a specific cost item (such as Training, Vacation, Holiday, etc.), we are open to discuss and modify our rates accordingly. COMPENSATION As compensation is the largest factor in achieving sustainable recruitment, attracting quality personnel, and building employee veterancy through retention, Inter-Con has taken particular care in researching and determining the correct hourly wage point for personnel. Specifically, Inter-Con researches competitor job listings in the marketplace, conducts our own internal analysis of compensation on nearby programs, and reviews data supplied via our partnership with Salary.com. In addition to these data points, we review the labor market as a whole and consider trends in inflation and cost of living reported by the Bureau of Labor Statistics. Recently, these factors have been reported at 9.10% with forecasted measures at 10% or higher. Taking all of these data points into account, we have priced this program at just below the 50th percentile for the local labor market. We are confident that our proposed level of compensation will allow Inter-Con to attract and retain high-caliber individuals who will thrive on the City’s security program. Though we believe these are the optimal wages for each market, we would be happy to discuss and modify our rates accordingly to the extent that the City would like to realign compensation. Position Year 1 Compensation Unarmed Security Officer $19.00 PAID TIME OFF (PTO) All personnel will receive 40 hours of Paid Time Off (PTO). HOLIDAYS Inter-Con recognizes six (6) standard holidays as outlined in the table below. If the City prefers a different set of holidays, we can adjust to those recognized holidays as desired. Holidays worked will be paid to employees at 1.5x their regular rate of pay and billed to the City at our Overtime / Holiday Rate Recognized Holidays New Year’s Day Labor Day Memorial Day Thanksgiving Day Independence Day Christmas Day MEDICAL INSURANCE Inter-Con has fully incorporated our estimated cost for medical insurance premiums into our bill rates. All non-management personnel will be offered an Affordable Care Act (ACA) compliant Bronze-style medical plan at a 60/40 employer/employee cost sharing split. Though these costs are currently included in our rates, Inter-Con would like to make the City aware that the most cost-effective solution to handling insurance premiums City of Azusa | RFP Security Services: Fee Proposal – 18 is to bill them as a separate passthrough. Because premiums are highly unpredictable across contracts, security providers must ultimately over-estimate the percentage of the population that will enroll in various insurance offerings in order to ensure that premiums are covered. When this figure is included in all-inclusive hourly rates, it leads to unnecessarily high costs for clients, who may end up paying for individuals who are not actually enrolled. Under a direct passthrough, however, the City would only pay for employees that actually choose to enroll. We provide this service to many of our current clients and have found that it both protects our clients from unnecessary cost and provides further transparency into our rates. PAYROLL TAXES & INSURANCE Inter-Con has included the cost of all applicable federal, state, and local taxes in our fully loaded rates. These taxes include the Federal Insurance Contributions Act (FICA), the Federal Unemployment Tax Act (FUTA), State Unemployment Insurance (SUI), Worker’s Compensation (WC), Liability Insurance, and Fidelity Bond. TRAINING New Hire pre-assignment training will include the following hours shown in the table below, all fully burdened in our bill rates. Pre-Assignment Training (Unbillable) Position Pre- Assignment Training Unarmed Security Officer 16 Any additional training such as On-the-Job Training, Position Specific Training, or other training specified by the City will be billed at our regular hourly rate. Upon award and transition, we will work closely with the City to develop a billable training plan that works best for the City’s security program. We have found that this approach works well in practice; Inter-Con and the City split the onboarding cost for new personnel in a manner that incentivizes both parties to drive down turnover. Moreover, by providing for a component of training to be billable, the City ensures that Inter-Con is fully incentivized to perform all training and the City has visibility to ensure that this training actually occurs. By contrast, when security providers are asked to foot the bill for all training costs, this drives up costs for the client and incentivizes less scrupulous security companies to staff personnel who are not fully trained. Lastly, all personnel will receive eight (8) hours of refresher training annually to ensure their skills are kept current and new security knowledge and procedures are transferred on a regular basis. This refresher cost has been included in our rates. UNIFORMS & EQUIPMENT We have priced the following uniform, though we can work with the City to revise the uniform specification, if the City desires a different look. Item Qty. Short Sleeve Shirts 3 Trousers 2 City of Azusa | RFP Security Services: Fee Proposal – 19 Bomber Jacket 1 Garrison Belt 1 Shoes 1 Baseball Cap 1 IC Badge 1 Flashlight 1 Nametag 1 Raingear 1 COMMUNICATIONS & TIMEKEEPING Inter-Con is pleased to utilize a proprietary mobile solution that was developed in partnership with Salesforce and enables unprecedented transparency and accountability for our security programs. This solution includes biometric time and attendance recordkeeping, incident reporting, GPS tracking, and Virtual Post Inspections, among many other solutions. This solution is available on any mobile device, and can be delivered as outlined below, at your preference: •Inter-Con Provided Mobile Devices: Inter-Con recommends that clients elect for us to provide our own smartphones to be placed at each post. This Inter-Con provided device is locked down and can only be used for the security purposes outlined above. If requested, Inter-Con provided smartphones are available at a per unit charge of $100/month. •Inter-Con Provided Radios: Some clients prefer that personnel be equipped with radios instead of cellular phones. While we find that radios ultimately have fewer capabilities than a smartphone, there are instances when these devices are more suitable to the scope of work. If requested, Inter-Con provided radios are available at a per unit charge of $75/month. Base Stations, if required, will be billed at a passthrough with pricing estimated at time of request once specifications are fully known. •Inter-Con Provided Kiosks: In the event that a client does not wish to deploy phones to each post, Inter-Con is able to provide a mobile kiosk that can be used by multiple officers for biometric clock in and out of posts, report writing, and other functions. These kiosks can be mounted in a convenient location at guardmount, carried by a supervisor, or utilized in some other manner. These devices are available at a per unit charge of $150/month. •Officer Uses Personal Phone: While Inter-Con does not recommend this solution, the Inter-Con mobile application is available on any Apple iPhone or Android device. Thus, any officer is able to use it for all of the solutions outlined above, including biometric clock in and out. Officers are reimbursed for using their personal phones, with no additional cost to you. Inter-Con is pleased to be able to provide flexibly and seamlessly any of the above solutions outlined above for our clients. We are willing to provide any mix of the above solutions at your preference. VEHICLES Inter-Con will provide one (1) 2022 sedan-style vehicle for the officers to visit the three parks. The vehicle will be directly billed at $1,800/month, including gas and maintenance for up to 11,000 miles per year. If mileage exceeds our estimated miles, we will bill the City at $0.50 per mile for the additional miles. Alternatively, we can make fuel separately billable as an City of Azusa | RFP Security Services: Fee Proposal – 20 invoice line-item backed by receipts. If the City prefers this approach, we can adjust our monthly bill rate for the vehicle accordingy. SCREENING All officers will undergo below screening. Screening Federal Criminal Social Security Trace National Criminal Index Plus Statewide Criminal County Criminal Drug Test GROSS RECEIPTS TAX / SALES & USE TAX Any Gross Receipts and/or Sales & Use Taxes that are applicable to the places of performance included in this contract have not been included in our rates. These costs, if applicable, will be billed as a separate line item on our invoice. INDIRECT OVERHEAD This cost component represents program-allocated resources related to our Security Operations Center located in Pasadena, CA, which provides 24/7 watch command & dispatch support as well as Virtual Post Inspection (VPI) of all personnel in the field. Additionally, this cost covers all of the allocated efforts of our recruiting, logistics, training, scheduling, administrative teams in support of the City’s security program. City of Azusa | RFP Security Services: Fee Proposal – 21 ESTIMATED ANNUAL COST City State Position Days Tour Daily Billable Hours # of Days Weekly Hours Regular Bill Rate Weekly Cost Annual Cost Azusa CA Unarmed Security Officer M-Su 00:00 - 24:00 24 7 168 $32.32 $5,429.76 $282,347.52 Total Labor Cost $5,429.76 $282,347.52 Estimated Additional Incidental Billable Costs Item Unit Type Cost Est. Qty. Annual Cost Vehicle Monthly cost $1,800.00 1 $21,600.00 Grand Total Estimated Annual Cost $303,947.52 TA B 7 TAB 7 Validity of Proposal City of Azusa | RFP Security Services Validity of Proposal – 22 Validity of Proposal Inter-Con's proposal is valid for acceptance for a period of 90 days from the closing date indicated in the solicitation.